| 1 | 2 | 3 | 4 | 5 | 6 | 8 | 9 | 10 | |
| 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 |
| 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 |
| 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 |
| 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 |
| 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 |
| 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 |
| 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 |
| 81 | 82 | 83 | 84 | 85 | 86 | 87 | 88 | 89 | 90 |
| 91 | 92 | 93 | 94 | 95 | 96 | 97 | 98 | 99 | 100 |
| 101 | 102 | 103 | 104 | 105 | 106 |
|
papers |
||
| 1 | "One Stop Shopping" Getting Connected at Texas A&M University | |
| Dustin Long, Texas A&M University | ||
| top of list | ||
| 2 | Single Sign On (SSO) Project at the University of Missouri | |
| Joseph Heck, University of Missouri - Columbia | ||
| top of list | ||
| 3 | Different Strokes for Teaching Folks | |
| Paul Hyde, University of Delaware | ||
| top of list | ||
| 4 | Web Site Redesign Follies | |
|
Marion Smith, California State University, Dominguez
Hills Jan Boucher, California State University, Long Beach |
||
| top of list | ||
| 5 | Absolutely Fabulous Phone Support | |
| Lalena Parkhurst, Indiana University | ||
| top of list | ||
| 9 | Manage All The Computer Labs on Campus?! What Did I Do To Deserve This? | |
| Kathy DuBose, University of Akron | ||
| top of list | ||
| 10 | Knowledge Management: A Cookbook for Beginners | |
| Geoffrey Marsh, Center for Information Technology, NIH | ||
| top of list | ||
| 11 | Putting Help Where the User Is - A Desktop Computer Support Strategy | |
| Cheryl Stahler, Bloomsburg University | ||
| top of list | ||
| 12 | Ills Cured With a Dose of Remedy | |
|
Michael Murray, California State University, Chico Michael Critchfield, California State University, Chico |
||
| top of list | ||
| 13 | Opening Computing Labs, Opening Minds | |
| Chris Jones, University of Oregon | ||
| top of list | ||
| 14 | Open Source Software and Linux in the Academic Enterprise | |
|
Mike Davis, Virginia Commonwealth University John Fritz, Virginia Commonwealth University Carlisle Childress, Virginia Commonwealth University Will O'Donovan, Virginia Commonwealth University |
||
| top of list | ||
| 16 | Building Computer Ethics from the Ground Up | |
| Gail Kaiser, Rensselaer Polytechnic Institute | ||
| top of list | ||
| 17 | How Faculty Use Information Technology At A Small Liberal Arts College: A Case Study | |
|
Jay
Pitocchelli, Saint Anselm College Tom Murphy, Saint Anselm College Bruce Chakrin, Saint Anselm College |
||
| top of list | ||
| 19 | eDesk Online - - Internal Development and Deployment of HelpDesk Management Software | |
| Charlie Hitlin, Washington and Lee University | ||
| top of list | ||
| 20 | Implementation of a WebDAV-based Collaborative Desk | |
|
Thomas
Engel, Institute of Telematics Christop h Meinel, Institute of Telematics |
||
| top of list | ||
| 21 | Computing Support Technicians: Yours, Mine or Ours | |
| Betty Tucker, Weber State University | ||
| top of list | ||
| 22 | Teaching the Person, not the Application | |
|
Stephanie
Birdsall, Brown University Eileen Palenchar, Brown University |
||
| top of list | ||
| 23 | Crisis or Turning Point - Supporting a Multi-Campus Student Information System in Transition | |
| Barbara Long, WVNET | ||
| top of list | ||
| 24 | Hitting a Moving Target: The Handout Revision Project | |
|
Patti
Landau, Texas A&M University Stephen McGinnis, Texas A&M University |
||
| top of list | ||
| 25 | Raising the Bar: A Training Program for Student Workers | |
|
Patti
Landau, Texas A&M University Stephen McGinnis, Texas A&M University |
||
| top of list | ||
| 27 | Automating Residence Hall Internet Signups | |
|
John
Miller, University of Northern Iowa Tom Peterson, University of Northern Iowa |
||
| top of list | ||
| 28 | The Workbench - The financial benefit and savings to the Student and University | |
| Ange Montovino, Penn State University | ||
| top of list | ||
| 29 | Web Documentation Project at UD | |
| David Hopkins, University of Delaware | ||
| top of list | ||
| 31 | Updating the User Services Help Desk Support Process at Florida State University | |
|
Diana Orrick, Florida State University, Jeff Bauer, Florida State University |
||
| top of list | ||
| 32 | "Getting Rid of the Static": Increasing the Interactivity of Your Computer Training Page | |
|
Eileen Palenchar, Brown University Stephanie Birdsall, Brown University |
||
| top of list | ||
| 33 | Designing an "IT Degree" for Student Employees | |
|
Lisa Brown, University of Rochester Janak Gada, University of Rochester |
||
| top of list | ||
| 34 | Details of Installing an Oracle Database for Instructional Use | |
|
Michael
Lamont, Western Kentucky University Darleen Pigford, Western Kentucky University |
||
| top of list | ||
| 35 | Devolution of the campus computer store: Birth of the "virtual store" | |
| Lynne Jeffers, Northwestern University | ||
| top of list | ||
| 36 | Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open Source Technology | |
|
John
Saul, Drew University Elizabeth Black, Drew University Erik Larsson, Drew University |
||
| top of list | ||
| 37 | Assessing the Benefit of Work/Study Programmes: The Case of Dept. of Management Studies, University of the West Indies, Student Computer Lab Technicians | |
| Karen Shackleford, University of the West Indies | ||
| top of list | ||
| 38 | Just in time training for Help Desk Staff | |
| Jerry Martin, Ohio State University | ||
| top of list | ||
| 39 | From VTs to iMacs: Moving public computing access into the 21st century | |
|
Patrick
Jensen, Bowdoin College Robert Denton, Bowdoin College |
||
| top of list | ||
| 40 | Strategic Partnerships for Managing Labs | |
|
Linda
Hutchison, Iowa State University Dennis Engholm, Iowa State University |
||
| top of list | ||
| 41 | One Step Toward Building the Future at ISU | |
|
Linda
Hutchison, Iowa State University Jay Hardcastle, Iowa State University |
||
| top of list | ||
| 42 | On the Road to Becoming a Statewide ISP | |
| Roman Olynyk, WVNET | ||
| top of list | ||
| 43 | The Modernization of a Call Center | |
| Karen Reasoner, University of Wyoming | ||
| top of list | ||
| 44 | Creating a Help Center from Scratch: A Recipe for Success | |
| Patrick McKoen, Towson University | ||
| top of list | ||
| 45 | The Resource Desk as the next step in the evolution of the Help Desk Environment | |
| Cynthia Burdick, Texas A&M University | ||
| top of list | ||
| 46 | Keeping Student Workers Informed 365 Days a Year | |
| Cynthia Burdick, Texas A&M University | ||
| top of list | ||
| 47 | Creating Order Out of Chaos: The Computer Lab Upgrade Process at UNC Greensboro | |
|
Janice
Tulloss, University of North Carolina, Greensboro John H. Major, University of North Carolina, Greensboro |
||
| top of list | ||
| 48 | Implementing Assistive Technology: Opportunities and Challenge | |
| Janice Tulloss, University of North Carolina, Greensboro | ||
| top of list | ||
| 49 | Developing and Implementing a Comprehensive Training and Incentive Program for Student Employees in Information Technology | |
| Jim Osborn, University of Wyoming | ||
| top of list | ||
| 50 | Windows 2000 Lab System Upgrade: Good Idea, Bad Idea? | |
|
Jesse
Ballard, University of Wyoming Jim Osborn, University of Wyoming |
||
| top of list | ||
| 51 | Computer Abuse, Information Technologies and Judicial Affairs: Perfect Together! | |
|
Elizabeth
Mackenzie, University of Delaware Kathryn Goldman, University of Delaware |
||
| top of list | ||
| 53 | University of Maryland Usability Studies: Who, What, and How | |
| Gina Jones, University of Maryland | ||
| top of list | ||
| 54 | Developing Partnerships to Combat the "Digital Divide" | |
|
Gina
Jones, University of Maryland Sonja Kueppers, University of Maryland |
||
| top of list | ||
| 55 | Creating the Standard Desktop Environment in a Non-Standard World | |
| Catherin e Yang, Bentley College | ||
| top of list | ||
| 56 | Bleeding Edge v. Leading Edge: The Challenge of Supporting New and Emerging Technologies | |
| Constance Paras, Carnegie Mellon University | ||
| top of list | ||
| 57 | Service Owners - A partnership between systems and user services | |
|
Pamela
Vogel, Brown University John Spadaro, Brown University |
||
| top of list | ||
| 58 | Implementing LIES (Location Independent Email Service) | |
|
Pamela
Vogel, Brown University John Spadaro, Brown University |
||
| top of list | ||
| 59 | Electronic Kiosk Project: Distributed Access to E-Mail and Web Browsing | |
| Jeffrey Raymond, University of Pittsburgh | ||
| top of list | ||
| 60 | Building an Enterprise Web Infrastructure Using Windows 2000 | |
| Charles Brophy, University of Pittsburgh | ||
| top of list | ||
| 61 | Centralized Directory Services and Accounts Management Project | |
| Rob Murawski, University of Pittsburgh | ||
| top of list | ||
| 62 | A Structure for Project Management and Collaboration in a Higher Education IT Organization | |
| Jeffrey Cepull, University of Pittsburgh | ||
| top of list | ||
| 63 | Design Concepts and Outcomes | |
|
Anthony
Jones, University of Pittsburgh John Murphy, University of Pittsburgh |
||
| top of list | ||
| 64 | Knowledgebase Integration with a 24-hour Help Desk | |
|
Brian
Hart, University of Pittsburgh Jay Graham, University of Pittsburgh |
||
| top of list | ||
| 65 | IMAP in 90 Days | |
|
Jay
Graham, University of Pittsburgh Brian Hart, University of Pittsburgh |
||
| top of list | ||
| 66 | Stemming the Tide: How to Manage Large Inventory Transitions | |
| Court Sansom, Texas A&M University | ||
| top of list | ||
| 67 | Helping Student Workers Help: Empowering Employees | |
| Court Sansom, Texas A&M University | ||
| top of list | ||
| 68 | Payroll Made Easy: A User-Friendly Web Interface for Student Payroll | |
| William Thieke, LeMoyne College | ||
| top of list | ||
| 69 | There is No Such Thing as Free Support! | |
| Dianne Brotherson, Iowa State University | ||
| top of list | ||
| 74 | Three years in the Solution Center | |
| Frank Poduska, Iowa State University | ||
| top of list | ||
| 75 | Where the Students Are... Delivering Computing Services at the Customer Source | |
| Glenda Moum, University of Missouri, Columbia | ||
| top of list | ||
| 76 | Changing the Face of Student Employment in IT at the Un iversity of Rochester | |
|
Janak
Gada, University of Rochester Jason Wagner, University of Rochester |
||
| top of list | ||
| 77 | Wabash College Student Internship Program | |
|
John
Hanes, Wabash College Guy Davis, Wabash College |
||
| top of list | ||
| 78 | Distributed Computer Lab Support and Services via the Web | |
|
Kristi
Davis, Rochester Institute of Technology Shawn Whiteside, Rochester Institute of Technology |
||
| top of list | ||
| 79 | Implementing and Supporting a Wireless Classroom | |
|
Linda
Iroff, Oberlin College Barbara Sawhill, Oberlin College |
||
| top of list | ||
| 80 | Managing Student Workers: How to Effectively Schedule and Supervise Student Workers in a Dynamic Environment | |
| Michael Ringham, Texas A&M University | ||
| top of list | ||
| 81 | Faculty Response to Instructional Technology | |
|
J.
Michael Yohe, Valparaiso University Marlane C. Steinwart, Valparaiso University |
||
| top of list | ||
| 83 | Reliable Secure Student Computing | |
|
Bobbie
C. Ryan, United States Military Academy John Blanc, United States Military Academy |
||
| top of list | ||
| 84 | Supporting Technology in a Large Number of Classrooms | |
|
Bobbie
C. Ryan, United States Military Academy Joan Mulherin, United States Military Academy |
||
| top of list | ||
| 85 | Documentation Aerobics: Toning and Streamlining Your "Body of Documentation" | |
| Teresa M. Craighead, Cornell University | ||
| top of list | ||
| 87 | The Distributed Support Program at NC State University: Challenges and Rewards of Successful Partnerships | |
| Susan Klein, North Carolina State University | ||
| top of list | ||
| 89 | Kicking It Up a Notch: Adding Spice to Your Student Training Program | |
| Celisa Mettler Manly, Cornell University | ||
| top of list | ||
| 90 | Information Provision vs. Direct Services in User Support | |
|
Carol
Rhodes, Indiana University School of Education William Goveia, Indiana University School of Education Brian Sierkowski, Indiana University School of Education |
||
| top of list | ||
| 91 | Shaping a New Generation of Users - You can show them the policies, but you can't make them think | |
|
John
Lerchey, Carnegie Mellon University Constance Paras, Carnegie Mellon University |
||
| top of list | ||
| 92 | The Right Tools for the Right Jobs: Developing a Student Management System | |
|
J. P.
Brannan, Cornell University James Landis, Cornell University |
||
| top of list | ||
| 93 | Statistical Approach to Lab Management Or how to add finesse to managing labs | |
|
John
Wilson, Oklahoma State University James R. Lackey, Oklahoma State University |
||
| top of list | ||
| 96 | Building and Maintaining an Expert Student Support Staff | |
| Karen McRitchie, Grinnell College | ||
| top of list | ||
| 97 | Supporting PeopleSoft Financials in an Academic Environment: Pitbull or Poodle? | |
|
Jen
Whiting, Princeton University Gary Eshbaugh, Princeton University |
||
| top of list | ||
| 98 | Is Call Tracking Really the Goal?: Building Better Communication with Your 2nd-tier Support | |
|
Jen
Whiting, Princeton University Pete Everett, Princeton University |
||
| top of list | ||
| 100 | UCB Windows 2000 Deployment Project Overview | |
| Dave Bodnar, University of Colorado at Boulder | ||
| top of list | ||
| 101 | Windows2000 Technical Challenges at U of C, Boulder | |
| Dave Bodnar, University of Colorado at Boulder | ||
| top of list | ||
| 103 | Show Me The Money, In IT Training? | |
| James Potter, University of Virginia | ||
| top of list | ||
| 104 | Creating a Technology Desk in an Information Commons | |
|
Susan
Hales, Bucknell University Don Rea, Bucknell University Marcy Siegler, Bucknell University |
||
| top of list | ||
| 105 | Early Adopters: An Internet 2 Middleware Project | |
| Jeffrey Cepull, University of Pittsburgh | ||
| top of list | ||
| 106 | The Student Employee Saga - Episode I: A New Hope | |
|
Michael
Quiner, California State University, Chico Michael Lewis, California State University, Chico Jason Musselman, California State University, Chico |
||
| top of list | ||
|
panels |
||
| 15 | Approaches to Computer Lab Management: Lockdown vs. Freedom | |
|
Chris Jones, University of Oregon Yasemin Tunc, Ball State University David Girdner, University of California, Los Angeles Deborah Cherry, Carnegie Mellon University |
||
| top of list | ||
| 30 | New Economy, New Partnerships: New DocShare | |
|
Keiko
Pitter, Whitman College Marion Smith, California Stat University, Dominquez Hills Gil Gonzales, GoCampus |
||
| top of list | ||
| 70 | Collaborative Partnerships to Support Faculty Development in the Information Age | |
|
Kimberlye
Joyce, University of Richmond Lucretia McCulley, University of Richmond Marvette Johnson, University of Richmond John Outland, University of Richmond |
||
| top of list | ||
| 71 | Living on the Bleeding Edge: Creating and Managing Highly Specialized Student Labs | |
|
Deborah
Cherry, Carnegie Mellon University Pomona Valero, Carnegie Mellon University Paul Phillabaum, UCLA Center for Digital Arts |
||
| top of list | ||
| 73 | Building Non-traditional Collaborations using New Technologies | |
|
Marvette
Johnson, University of Richmond Karen Pierce, University of Richmond |
||
| top of list | ||
| 86 | From East to West: Abuse In and From the Electronic Community | |
|
Jayne
Ashworth, University of Virginia Jacqueline Craig, University of California at Berkeley |
||
| top of list | ||
| 94 | Slowing Down the Revolving Door: Motivating and Retaining Student Employees | |
|
Deborah
Durant, University of Delaware Henry B. Moeller III, Pennsylvania State University Virginia Redmond, University of Delaware |
||
| top of list | ||
| 95 | Mobile Computing at Rensselaer Polytechnic Institute | |
|
Pat Valiquette, Renasselaer Polytechnic Institute Sharon Roy, Rensselaer Polytechnic Institute Mark Miller, Rensselaer Polytechnic Institute |
||
| top of list | ||
|
workshops |
||
| 18 | Training... A Key to Better Help Desk Consultants | |
|
Anna
Maria Perez, University of Maryland Baltimore County Andrea Moore, University of Maryland Baltimore County |
||
| top of list | ||
| 52 | Leveraging the Power of Work Teams for Successful IT Projects | |
|
Susan
Evans, College of William and Mary Michele Valliere, College of William and Mary |
||
| top of list | ||
| 82 | Computer Based Testing, the Ball State Experience | |
|
Yasemin
Tunc, Ball State University Dan Fortriede, Ball State University |
||
| top of list | ||
|
poster sessions |
||
| 6 | Navigating the WebCT Environment: a Self-paced Student Tutorial | |
| Deborah Mateik, University of Maryland | ||
| top of list | ||
| 8 | Introducing Technology to Educators in a Way that is Compelling -- not Intimidating | |
|
John Hall, University of Delaware Debbie Jeffers, University of Delaware Paul Hyde, University of Delaware |
||
| top of list | ||
| 26 | Computing@TAMU: A World of Opportunity | |
|
Theresa
Chipman, Texas A&M University Dustin Long, Texas A&M University |
||
| top of list | ||
| 72 | The Award for Excellence in Teaching, Learning and Technology:The Road to Realization | |
|
Fran
White, University of Richmond Laura Byrd, University of Richmond |
||
| top of list | ||
| 88 | Recent Developments in Teaching with Technology | |
|
Janet
de Vry, University of Delaware Julius Bianchi, California Lutheran University |
||
| top of list | ||
| 99 | Living in an ACD World aka Stopping the Voice Mail Madness | |
| Jen Whiting, Princeton University | ||
| top of list | ||
|
vendor sessions |
||
| 102 | Network Management: Open Source Solutions to Proprietary Problems | |
| Shane O'Donnell, OpenNMS | ||
| top of list | ||