paper -
28 The Workbench - The financial benefit and savings to the Student and University
Ange
Montovino, Penn State University
Six years ago the Users Services Group at Penn State's Center for Academic Computing (CAC)started a service called the Workbench. Its goal is to provide help to students, faculty and staff by diagnosing hardware and software problems on their desktop machines and resolving the software problems. New software is also installed and configured. Hardware problems are referred to an authorized repair center. The Workbench staff uses a variety of software packages, tools, and techniques to diagnose the problems as well as acquired tricks of the trade. This presentation will talk about the cost of implementing this service, the equipment and tools needed to diagnose and repair the problems, the financial benefit to the University community of offering this service