paper -
103 Show Me The Money, In IT Training?
James Potter, University of Virginia
IT Staff Training, are you getting your money's worth?
That is the question that is often asked by CIOs and always asked by CEOs. And
what can you show them? What return can you show for your training investment?
Universities receive benefits from training, but can you show a connection
between your IT staff training costs and the benefits received?
The University of Virginia invests $2,500 per person
in IT staff training. This will increase during an Oracle ERP. Over the next
five years as part of the University’s ERP effort, IT training must demonstrate
benefits provided to the University.
The IT Training Group of the University has done this
in the past for select workshops having a Return of Training Investment of over
$10.75 to 1. Now for the ERP effort, the IT Training Group must demonstrate the
relation of IT training costs to benefits for the entire program. This will be
done using Kirkpatrick’s and Phillip’s Five Levels of Evaluation.
1) Satisfaction of Participants
2) Knowledge Learned
3) Knowledge Used
4) Benefits from Knowledge Used
This SIGUCCS presentation (paper) will outline a) the investment Universities make in IT Training, b) the benefits that can be obtained, c) how to measure the costs and benefits, d) the limitations of training benefit analysis, and e) methods to communicate benefits for maximum results.