Information Technologies Exchange Server
Instructions

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FAQ for CITAs


IT Exchange Server Home Page

Last updated November 9, 2009

How to set up Microsoft Outlook to
access the Exchange server

Create an Outlook profile

If needed, create a new Outlook profile. You may need to create a new profile on a machine prior to account setup if any of the following instances are true:

  • The computer has an existing Outlook profile
    If a computer is being transferred to a new user, it may have an existing profile. If so, verify with the previous user that the old profile may be removed, create the new profile, and delete the old profile.
  • More than one user needs to access their Exchange account using Outlook from within the XP profile
    To configure Outlook to prompt the user to select a profile when it is launched, choose the Prompt for a profile to be used radio button in the control panel Mail profiles section.
  • The user experiences e-mail problems that cannot be resolved by working with the existing profile
    If you are creating a new profile to correct a problem, make sure to set up the new profile before removing the old profile in case any data from the old profile needs to be transferred to the new profile.

Remove an Outlook profile

If you need to remove an Outlook profile, follow these steps:

  1. Verify Microsoft Outlook is closed.
  2. Open the Control Panel.
  3. Double-click the Mail applet.
  4. Click Show Profiles.
  5. Highlight the profile that you want to remove.
  6. Click Remove.
  7. Click Yes.
  8. Click OK.

Create a new account in Outlook 2003

  1. Verify Microsoft Outlook is closed.
  2. Open the Control Panel.
  3. Double-click the Mail applet.
  4. In the Account Setup window, click E-mail Accounts.
  5. Click the add a new e-mail account button.
  6. Click the Microsoft Exchange Server button.
  7. Click Next.
  8. In the Exchange Server Settings dialog box, type the name of the Exchange server: titanium.admin.udel.edu
  9. Remove the check from the Use Cached Exchange Mode checkbox.
  10. Click More Settings.
  11. Click the Security tab. Check the User identification checkboxes.
  12. Click the Connection tab. Place a check in the box Connect to my Exchange mailbox using HTTP.
  13. Click the Exchange Proxy Settings button.
  14. In the Connection settings field, type: webmail.admin.udel.edu
  15. Place a check in the box for Connect using SSL only.
  16. Place a check in the box for Mutually authenticate the session when connecting with SSL and type: msstd:webmail.admin.udel.edu
  17. Place a check in the box for On fast networks, connect using HTTP first, then connect using TCP/IP and a check in the box for On slow networks, connect using HTTP first, then connect using TCP/IP.
  18. In the Proxy authentication settings drop-down box, select Basic Authentication.
  19. Click OK twice.
  20. Click Next.
  21. Click Finish.

NOTE
 If Oulook has not been previously used in the XP or Vista profile that is being used, then the New Account Wizard should automatically run when Microsoft Outlook is launched.

Password Requirements
If the user has a temporary password, assist the user in changing his/her password in Outlook Web Access. A password must be 10 characters, contain one capitalized letter and one number (e.g., 9krqtywZpb).

Create a new account in Outlook 2007

  1. Verify Microsoft Outlook is closed.
  2. Open the Control Panel.
  3. Double-click the Mail applet (viewable in "Classic View").
  4. Click Show Profiles.
  5. In the Mail window, click Add to begin creating an Outlook profile.
  6. Type a name for the profile.
  7. Click OK.
  8. In the window Add New E-Mail Account, check the box at the bottom Manually configure the server settings or additional server types.
  9. Click Next.
    NOTE
    Do not fill in the boxes in this window.
  10. Click the radio button in front of Microsoft Exchange.
  11. Click Next.
  12. In the Exchange Server Settings dialog box, type the name of the Exchange server: titanium.admin.udel.edu
  13. Remove the check from the Use Cached Exchange Mode checkbox.
    In the User Name field, type the user’s last name, first name, or UDelNetID.
  14. If you see an error message such as "Outlook cannot logon" ignore it and continue with the next step.
  15. Click More Settings.
  16. Click the Security tab. Check the User identification checkboxes.
  17. Click the Connection tab. Place a check in the box Connect to Microsoft Exchange using HTTP.
  18. Click the button Exchange Proxy Settings.
  19. In the Connection settings field, type: webmail.admin.udel.edu
  20. Place a check in the box for Connect using SSL only.
  21. Place a check in the box for Only connect to proxy servers that have this principal name in their certificate and type: msstd:webmail.admin.udel.edu
  22. Place a check in the box for On fast networks, connect using HTTP first, then connect using TCP/IP and a check in the box for On slow networks, connect using HTTP first, then connect using TCP/IP.
  23. In the Proxy authentication settings drop-down box, select Basic Authentication.
  24. Click OK twice.
  25. Click Next.
  26. Click Finish.
  27. Open the Control Panel.
  28. Double-click the Mail applet.
  29. CClick Show Profiles.
  30. Click the radio button in front of Always use this profile.
  31. Click Apply.
  32. Click OK.