For Users: How to...

• Change the start-up page
• Search UD directories
• Work with e-mail
• View a public folder
• Back up personal folders
• Send a meeting invitation
• Allow access to your calendar
• View another's calendar
• Recover deleted items
• Add a shared mailbox
• Obtain your temporary password
• Connect hand-held devices
  • Connect a Windows Mobile
  • Connect an iPhone

FAQ for Users

For CITAs: How to...

• Request or remove an account
• Set up Outlook to access Exchange server
• Set up Entourage

FAQ for CITAs

Disable auto archiving

1. From the Tools menu, click Options.
2. Click the Other tab.
3. Click the Auto Archive button.
4. Uncheck Run Auto Archive every _ days.
5. Click OK.
6. Click OK.

Verify automatic saving of drafts

In the event of a computer blip, or problem on the network, it’s important to avoid losing work. To ensure that drafts are saved, follow these steps:

1. Open Microsoft Outlook.
2. From the Tools menu, click Options.
3. Click E-mail Options.
4. Check the Automatically save unsent messages checkbox.
5. Click OK.

NOTE
You can change the default time it takes for Outlook to automatically save by selecting the Advanced e-mail options button after step 3 above.

Add the University LDAP directories to Microsoft Outlook

1. Open Microsoft Outlook.
2. From the Tools menu, click Account Settings.
3. Click the Address Books tab.
4. Click the New button.
5. Click in the Internet Directory Service (LDAP) radio button.
6. Click Next.
7. In the Server Name field, type ldap.udel.edu
8. Click More Settings. You may see a pop-up message.
9. Click OK.
10. The Microsoft LDAP Directory window should now be open. In the Display Name field, type University of Delaware
11. Click the Search tab.
12. In the Search base field, click the Custom radio button and type o=udel.edu
13. Click OK.
14. Click Next.
15. Click Finish.
16. Restart Microsoft Outlook.

NOTE
The directions above search the entire University of Delaware directory. If you want to add directories that search only for UD students or UD Faculty and Staff, change steps 10 and 12 to the following:

Student LDAP directory
Step 10: The Microsoft LDAP Directory (shown in top bar with blue background) should now be open. In the Display Name field, type Students
Step 12: In the Search base field, click the Custom radio button and type ou=Students, ou=People, o=udel.edu

Faculty and staff LDAP directory
Step 10: The Microsoft LDAP Directory (shown in top bar with blue background) should now be open. In the Display Name field, type Faculty and Staff
Step 12: In the Search base field, click the Custom radio buttom and type ou=Faculty and Staff, ou=People, o=udel.edu

Back up personal folders and archived data (Outlook XP and 2007 only)

1. Find the location of the Personal Folders and Archived Data.
2. Open Microsoft Outlook.
3. From the Tools menu, click Options.
4. On the Mail Setup tab, click Data Files.
5. Note the location of the data files.
6. Close Microsoft Outlook.
7. Go to the data files location using Windows Explorer. Copy the files to a CD, server, or USB key.

Transfer personal and archived Outlook files to a new computer

1. Backup Personal Folders and Archived Data on the old computer.
2. On the replacement computer, set up the account in Microsoft Outlook, then close Microsoft Outlook.
3. Note the location of the Data Folders in the new account.
4. Go to the data files location using Windows Explorer.
5. Copy the .pst files from the backup medium to the data files folder.

NOTE
The .pst files should appear in the folder list from within Microsoft Outlook. If they don’t, from the File menu, click Open–Outlook Data File. Select the needed .pst file, and then click OK

Web sites for more information:

http://office.microsoft.com/en-us/outlook/HA010875321033.aspx
http://office.microsoft.com/en-us/outlook/FX100647191033.aspx--free training

Unable to log in to Microsoft Outlook

1. Verify that the username is admin\UDelNetID.
2. Have the user log into https://webmail.admin.udel.edu to verify that the correct password is being used, and that the account is enabled.

If the user is able to access Outlook Web Access

1. Verify the computer is on a subnet that is permitted to access the Exchange Servers via MAPI.
2. If the computer is on a permitted subnet, try creating a new user profile.
3. Verify the version of Microsoft Office is 2003 or later.

If the user cannot log into Outlook Web Access

1. Verify the username is correct (check UDelNetID).
2. Call the IT Help Center at ext. 6000 to have a trouble ticket issued. The account may be locked out, or the password may need to be reset.

User does not see the most recent global address list

Verify that Use Exchange cached mode is not active:

1. Open Microsoft Outlook.
2. From the Tools menu, click E-mail Accounts.
3. Click View or change existing e-mail accounts.
4. Click Next.
5. Click Change (uncheck box if needed and complete Wizard).

User is unable to send e-mail and sees the following message alert

"Microsoft LDAP Directory–No Such object. Possibly, your specified Search Base is invalid."

One of the e-mail addresses in the To, Cc, or Bcc fields is not in the correct format. Check for a missing @ symbol. You may need to check the contacts list for an incorrectly formatted e-mail address.

E-mail addresses are not filled in when user starts typing the e-mail address

Microsoft Outlook caches e-mail addresses as they are used. The cached names are stored locally. When the user switches computers, the e-mail addresses must re-cache. The e-mail addresses will start to automatically fill as Outlook re-caches them.