For Users: How to...

• Change the start-up page
• Search UD directories
• Work with e-mail
• View a public folder
• Back up personal folders
• Send a meeting invitation
• Allow access to your calendar
• View another's calendar
• Recover deleted items
• Add a shared mailbox
• Obtain a temporary password
• Connect hand-held devices
  • Connect a Windows Mobile
  • Connect an iPhone

FAQ for Users

For CITAs: How to...

• Request or remove an account
• Set up Outlook to access Exchange server
• Set up Entourage
• Migrate from Mirapoint

FAQ for CITAs

1. Call the IT Help Center (ext. 6000) to submit the request.
2. Provide the user’s UDelNet ID.
   
   NOTE
   The user must have a valid UDelNetID prior to gaining an account on the Exchange server.
   
   
3. Verify the Junk mail filter has been turned on in Mirapoint:

http://www.udel.edu/topics/e-mail/webmaildirect/login.html#junk

4. When you are notified that the Exchange account has been set up:
   1. Setup an account in Microsoft Outlook to access the Exchange server.
   2. Turn on e-mail forwarding at http://www.udel.edu/network. Forward e-mail to UDelNetID@admin.udel.edu.
   3. Migrate the user’s e-mail and contacts to Outlook, if necessary.
   4. Train user on accessing and using Microsoft Outlook, Outlook Web Access, quota, personal folders, mail backup, junk e-mail and deleted items retention.
5. Assist the user in changing his/her password in Outlook Web Access.

How to remove an account

1. Call the IT Help Center (ext. 6000) to submit the request.
2. Provide the user's name, department, and last day of employment.
3. If the individual will transfer to another position at the University of Delaware, coordinate with the user to move e-mail back to the UD central system. If the individual needs to transfer Exchange data to another computer, the data may be exported to a .pst file and copied to external media on or before the individual’s last day of employment.
4. Remove e-mail forwarding at http://www.udel.edu/network.