For Users: How to...

• Change the start-up page
• Search UD directories
• Work with e-mail
• View a public folder
• Back up personal folders
• Send a meeting invitation
• Allow access to your calendar
• View another's calendar
• Recover deleted items
• Add a shared mailbox
• Obtain your temporary password
• Connect hand-held devices
  • Connect a Windows Mobile
  • Connect an iPhone

FAQ for Users

For CITAs: How to...

• Request or remove an account
• Set up Outlook to access Exchange server
• Set up Entourage
• Migrate from Mirapoint

FAQ for CITAs

1. Pre-Migration Steps
   1. Submit a request by calling the IT Help Center at 831-6000 with a list of users and the reason for the migration. Include any extra resources needed, shared mailboxes, or public calendars with list of access (full or read only).
   2. You MUST give at least 24 hours notice for migration.
   3. Make sure user does not access Mirapoint e-mail after 6:00 p.m. on the day of migration.
   4. A mailbox is created and mail is sent to users in Mirapoint about obtaining a temporary password. Or, the user can go directly to instructions on the Web page at http://www.udel.edu/topics/exchange/userfaqs.html#temppassword.
   5. After migration is complete, all e-mail will have been copied to Exchange from Mirapoint.
   6. After one week, all mail on Mirapoint will be archived and kept for one month.
   7. Quota will be the same on Exchange as it was on Mirapoint. If a user needs an increase, then a request must be sent to the Help Center.
   8. Outlook setup can be performed by IT CS&S staff or a departmental CITA.
      
      

2. Migrating Local Mail from previous e-mail client to Outlook Personal Folders

   Options:

   1. Keep the old e-mail client on the computer. Have the user access messages prior to the Exchange account set up via the previous client. Have the user forward messages to him- or herself, if messages need to be transferred.
   2. If your Local Folders are very large or numerous, contact the Help Center (831-6000) to request a CS&S staff member help you move the folders.

3. Migrate Address book to contacts

1. Open the Mozilla or Thunderbird Address book.
2. Select the Personal Address book.
3. Export this file as a .csv file. If a user has an address book in Mirapoint Webmail Direct, have the user log in to Webmail, and use the address book import/export utility to export the address book as a .csv file.
4. Open Microsoft Outlook.
5. From the File menu, click Import.  
6. Click Import from another program or file–Comma Separated Values (Windows).
7. Use Browse to select the exported .csv file.
8. Click Next.
9. Select the destination folder.
10. Click Next.
11. Click Finish.

NOTE
You may need to map the Address book fields to Microsoft Outlook contact fields for the file to import correctly.