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IT Support Center

A-Z Topic Index

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A
- Abuse(reporting incidents)
- Academic Technology Services (ATS)
- Access Forms
- Access to computing resources at UD
- Account (UDelNet)
- Activate email account (Student), (Staff)
- Active Directory
- Activity reports (IT)
- Adobe Flash Player
- Adobe Reader: Uncheck all optional offers before downloading the Adobe software.
- Alcohol Resource Page
- Alternate incoming Inbox (How to request)
- Anti-Virus software - McAfee
  - Disable Vshield (Windows)
  - Manually scan your computer: (Windows), (Mac)
  - Manually scan your Windows computer in Safe Mode
  - Manually scan your Windows 8 computer in Safe Mode
  - Manually update VirusScan (Windows)
  - McAfee Threat Center
  - McAfee Tools (Super DAT file and Stinger)
  - Uninstalling other anti-virus programs (Windows)
- ArcGIS Desktop (ArcView, ArcEditor, ArcInfo)
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B
- Back up files and data
  - Back up data from a desktop or laptop computer
  - Back up UD computers with CrashPlan
  - IT Backup Services (Departmental servers)
- Billing & Payment
- Bulk E-Mail Tickets
- Business Application Portal: My UD Business
- Buying a computer
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C
- C and C++ Programming:
  - Sun Studio IDE (Workshop)
  - C with IMSL Library
- Cable TV
- CAN-SPAM Act: Follow the US CAN-SPAM Act (Email campaigns)
- Canvas@UD
  - Canvas information
- CAS: Central Authentication Service
  - Alumni
  - Applicants and newly admitted students
  - Employees
  - Parents/Guardians
  - Students
- Computer repair and maintenance
- Central UNIX computing systems
- Chemistry applications: Gaussian (G03)
- Class Mailing lists
  - PO Box Login
  - Using UD PO Box
  - Form to request special access to PO BOX
- Class Rosters
  - Electronic Class Rosters (how to view and download)
- Classroom equipment list
  - Reporting Broken Technology Equipment in a Classroom or Supplies Needed
- "Clean" a hard drive
- "Cleaning" Policy - computers
- Clickers in Classrooms
- Cognos
- Compilers
- Computer account activation (Student) (Staff)
- Computer cleaning policy (IT-CS&S)
- Computer purchase
- Computer recycling
- Computer repair and maintenance
- Computer Security at UD
- Computing sites:
  - Location
  - Software inventory
- Configuring email
  - IMAP (Mobile, Windows, Mac OS)
- Connecting to the UD network
  - Direct network connection - Ethernet
  - Virtual Private Network (VPN)
- Consulting - request for help (IT Support Center)
- Copyright Infringement Policy
- Course Evaluations (for Faculty)
- Course Management Systems:
  - Canvas@UD Login
  - Canvas information
  - Sakai@UD Login
  - Sakai Support and Training
- CrashPlan: Backup software for UD-owned computers
- Create UDelNet ID (username)
- CTT (Computational Technology Toolkit)
- Custom Search Engine, Google CSE
- Cygwin/X
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D
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E
- eBilling & ePayment
- Editors (UNIX):
  - Pico
  - vi
- Electronic access forms
- Email
  - Activate account (Student), (Staff)
  - Campaigns: Building trustworthy email campaigns
  - Exchange
  - Forward email from Google Apps at UD to another account
  - Full headers (Scroll down to "Step 2: Report")
  - Google Apps at UD: Help pages, Log in to Google Apps at UD
  - iPhone or iPod Touch: Setup to access GoogleApps email; Setup to access MS Exchange
  - Mac OS X Mail Client
  - Mailing lists (Bulk mail tickets, class email lists, Google Groups, and other options).
  - Outlook (UD Exchange Server)
  - Outlook (Google Apps at UD email)
  - Smartphone configuration: Google Apps at UD, Exchange
  - SPAM
- Encryption tools (data)
- Eradication tools (data)
- E-Portfolios @ UD
- Ethernet (direct network connection)
- Exceed (See Xming)
- Exchange email (using Outlook, OWA, and other email clients)
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F
- Faculty/Staff
  - Electronic Class Rosters (how to view and download)
  - Course Evaluations (for Faculty)
  - Faculty teaching with technology
  - Request for UDSIS Student Records Access
  - UDelNet Account (New)
  - UDelNet Account (Maintaining)
  - Voice mail
- FIDAP
- File management- UNIX
- File Services
  - Samba
  - Win Domain File Services
- File Transfers (SFTP, SCP, and SSH for Windows and Mac)
- Financial Systems--requesting access
- Firefox browser
- Flash - Adobe Flash player
- Forgot your UD ID or PIN? (UD PINs are in the process of being retired.)
- Forms:
  - Request access to UD computing resources
- Fortran:
- Forward email
- Frequency scanning and test scoring (optical mark reader scanning)
- FTP
- Full headers: (GoogleApps mail-choose "Gmail")
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G
- GAMBIT
- GAMS
- Gaussian (G03)
- GCC Mailing Lists (University Printing lists)
- Geographic Information Systems
  - GIS Software downloads
- Gnuplot
- Google Apps at UD: (Home), (Login)
  - Configuration video tips
  - Email Message Headers (choose "Gmail")
  - FAQs
  - IMAP Settings for PC, Mac, mobile phone or iPad email clients
  - Special Situations
  - Google Help: (Google Drive), (IMAP), (Spam)
- Google Custom Search Engine, using on a UD site
- Graphics:
  - Gnuplot
  - Origin
  - PV-Wave
- Group access to Web folders
- Guest access to Canvas@UD: (Log in), (Help)
- Guest access to Sakai@UD: (Log in), (Help)
- Guest access to UD Network: (Guest Registration Setup -UD Login required), (Guest Login page), (Help)
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H
- Hardware maintenance
- Headers: Common email programs-from SpamCop.Net, GoogleApps mail- choose Gmail, MS Outlook 2007
- Help Request (IT Support Center)
- Home pages:
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I
- ID:
- Identity Theft
- IMSL: Computational Technology Toolkit
- Internet Connection at UD
- Internet Explorer
- IP address
  - Register for roaming IP
  - What is my current IP?
- iPad, iPhone, iPod Touch:
  - Setup to access GoogleApps email
  - Setup to access MS Exchange (Faculty/Staff only)
- IT activity reports
- IT Backup Services (Departmental servers)
- ITEMAL
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J
- Java
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K
- KACE (UD computer management service)
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L
- Labs: computer sites
- LaTeX and TeX
- Learning Management Systems
  - Canvas@UD (Canvas information)
  - Sakai@UD (Sakai Support & Training)
- Legal Tunes- legal options for downloading media
- Licenses, Software: Request for Service Web Form: IT Software Licenses
- LIMDEP
- LINDO
- Link shortener (UD Microlink [μLink])
- Lists: mailing
- Logos: UD
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M
- Macintosh computers
  - Ethernet network connection
  - Mail Client (OS X)
  - Protect and Clean (Mac OS X)
  - Purchasing assistance
  - Software to download
  - Terminal Program - Mac OS X (for secure connections)
  - UDLite Power Setting Recommendations
- Mail
  - Activate account (Student), (Staff)
  - Campaigns: Building trustworthy email campaigns
  - Exchange
  - Forward email from Google Apps at UD to another account
  - Full headers (Scroll down to "Step 2: Report")
  - Google Apps at UD: Help pages, Log in to Google Apps at UD
  - iPhone or iPod Touch: Setup to access GoogleApps email; Setup to access MS Exchange
  - Mac OS X Mail Client
  - Mailing lists (Bulk mail tickets, class email lists, Google Groups, and other options).
  - Outlook (UD Exchange Server)
  - Outlook (Google Apps at UD email)
  - Smartphone configuration: Google Apps at UD, Exchange
  - SPAM
- Maintenance (Hardware)
- Majors Mailing lists (P. O. Box)
- Maple
- Math and Statistics Software
- Matlab (Download) (off-campus access)
- McAfee Anti-Virus software
- Media Services
- MFA (Microsoft Multi-factor authentication)
- Micro link (μLink) -service to shorten URLs
- Microsoft Campus Agreement
- Microsoft help files (UD)
- Multimedia - Student Multimedia Design Center
- Music
  - Legal options for downloading media
  - MTV University Channel
- My Security Update: UDelNet Security Update (PIN retirement)
- My UD Business
- My UD Settings
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N
- NAG: Numerical Algorithms Group
- Nastran
- Network Connections (Ethernet and Wi-Fi)
  - Guest Access
  - VPN connections (Virtual Private Network)
- Networker: IT Backup Services (Departmental servers)
- New faculty/staff checklist
- New student checklists
- News (Information Technologies)
- Numerical Libraries
  - IMSL Library
  - NAG Library
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O
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P
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Q
- Qualtrics Survey System
- Quota:
  - Email disk quota
  - Central systems disk quota
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R
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S
- Safe Mode--McAfee Anti-Virus Scan (Windows)
- SAS
- Sakai@UD: (Login) (Sakai Training)
  - Basics of Sakai@UD
  - Faculty/Staff FAQs
  - Faculty/Staff Tasks
  - Guest Management: (Log in) (Help)
  - Student FAQs
  - Technical Requirements
- Samba File Services
- Search, adding to a UD site: Using Google Custom Search Engine
- Scams, email (snopes.com)
- Scanning: test scoring and frequency scanning (Optical Mark Reader Scanning)
- Scheme - DrScheme
- Secure Shell (SSH)
  - SSH Windows discontinued; longer key required for access to UNIX servers
  - PuTTY and WinSCP (Secure Shell replacement)
- Security: for Computers at UD
  - Protect and Clean your Computer
  - Best practices
  - Reporting security incidents
  - Secure UD Threat alerts
  - Security tools and services
  - UD computing policies
- SharePoint 2010 (search committee sites on teamwork.udel.edu)
- SharePoint Online (collaboration sites)
- Sites: Computing sites
  - Site Software Inventory
- Smartphone configuration:
  - Google Apps mail
  - iPhone access of MS Exchange (Faculty/Staff only)
- Software distribution
  - Software distribution - license server access from off campus
  - Microsoft Campus Agreement
- Software Licenses: Request for Service Web Form: IT Software Licenses
- Software (supported)
- Solaris OS and Sun-supported compilers and applications
- Spam
- SPSS
- STATA
- Statistical and math applications
  - FIDAP/GAMBIT
  - ITEMAL
  - LIMDEP
  - Maple
  - Mathematica
  - Matlab (Download) (off-campus access)
  - Nastran
  - Patran
  - SAS
  - SPSS
  - STATA
  - TSP
- Stinger (McAfee's stand-alone anti-virus tool)
- Student ID:
  - ID number (UD ID)
  - UD ONEcard (ID card)
  - UDelNet ID (email and other UD accounts)
- Student Multimedia Design Center
- Sun Ray Terminals at UD
  - Introduction
  - Java Desktop
    - Troubleshooting
  - Over Quota
  - StarOffice
  - WinSun (Windows desktop on a Sun Ray Terminal)
- Supported software
- Surplus: UD Equipment End-of-Life Practices
- Surveys, Web-based
- Systems access and authorization
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T
- teamwork.udel.edu (SharePoint 2010)
- Telephone Services
- Terminal Program - Mac OS X (for secure connections)
- Test scoring and frequency scanning (Optical Mark Reader Scanning)
- TeX and LaTeX
- Text editors (UNIX)
  - Pico
  - vi
- Thesis layouts
- Training Request Form (VTC online training, IT custom training)
- TSP
- TV - UD cable
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U
- UD Branded Headers (UD websites)
- UD Directory help-updating personal information
- UD ID (ID number, aka Student ID or Empl ID)
- UD link shortener (UD Microlink [μLink])
- UDelNet Account
- UD Online: Continuing and Distance Education
  - Accessing your UD Online course- Confirm your connectivity
  - UD Online general information & resources
- UD Pins
- UD Podcasts
- UDel Secure wireless network
- UDeploy Software Distribution
  - Microsoft Campus Agreement
- UDLite Power Setting Recommendations
- UDSIS
  - Faculty/Staff: Request for UDSIS Student Records Access
  - Students: UDSIS Web Registration
- UDThesis styles
- UDVM: UD Virtualization Service
- University Media Services (classroom equipment)
- UNIX
- Username (UDelNet ID)
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V
- vi editor
- Virus
  - Computer cleaning policy
  - Hoax (snopes.com)
  - Virus protection: McAfee (Windows/Macintosh)
- Virtualization: UD Virtualization Service
- Voice over Internet Protocol (VoIP)
- Voice mail
- VPN (Virtual Private Network) connection to UD
  - Full-tunnel
- VTC Training Request Form
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W
- WebDAV Web publishing
- Web pages
- Web Proxy: Off-Campus Access to Library Resources: Proxy Sign-In
- Web surveys and polls
- Wii consoles: Registering a Wii to use UD's wireless network
- Windows
- Win Domain File Services
- WinSCP and PuTTY (replacement for SSH Windows)
- WinSun Terminals at UD
- Wireless networking at UD (Wi-Fi)
  - eduroam Wi-Fi network
  - UDel Secure Wi-Fi network
  - UDel Wi-Fi network (not secured)
  - Prioritizing your Wi-Fi connections
  - View wireless connection details - My WIFI (must be connecting wirelessly)
- WordPress at UD hosted by Edublogs
- WSUS: Windows Software Update Services at UD
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X
- Xbox 360 consoles: Registering an Xbox 360 to use UD's wireless network
- X Windows Servers
  - Xming
  - Cygwin/X
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