Using Microsoft Multi-Factor Authentication (MFA)

Many components of Microsoft Office 365 require the use of Microsoft Multi-Factor Authentication (MFA). MFA is similar to UD's two-factor authentication (2FA), but is a separate authentication system.

If you are using any of the following components of Office 365, you will need to use MFA:

  • Office 365 web apps (SharePoint Online, OneDrive, Outlook, Office Online, Teams)
  • Microsoft Office 2016 desktop apps, including Microsoft Outlook
  • Skype for Business
  • Azure Rights Management.

What you should know before getting started

  • Unlike UD's 2FA, Microsoft's MFA does not provide any "scratch" or "emergency" codes. If none of your authentication methods are available, the University will not be able to provide you with a temporary code.
    Register at least two (2) methods of receiving your MFA code:
    Register at least two (2) methods of receiving your MFA code: In case your primary method of receiving MFA codes fails, perhaps because your cell phone is unavailable or broken, make sure you identify at least two (2) devices of receiving your MFA code, for example, your cell phone and office phone.
  • You can either use the Microsoft Authenticator App or the Google Authenticator App to receive your MFA code. You can use the same app for UD 2FA and Microsoft MFA. However, keep in mind that you must create separate accounts for 2FA and MFA.
  • You may not select the "office phone" option to receive your MFA code. You can manually enter any phone number, including your office phone number and international phone numbers, in the other phone-based fields. But you may not identify the phone as your "office phone."
  • Skype for Business 2015, included in Office 2013 for Windows, is not compatible with MFA. For University-owned computers, download and install Office 2016 Professional Plus from UDeploy. Alternatively, you could continue to use Skype for Business 2015 for Windows with an App Password.

Setting up your MFA account

Click one of the headers below to see specific directions for setting up MFA or UD 2FA with Google Authenticator or Microsoft Authenticator.

People with novice to intermediate Microsoft skills will find the detailed UD-written directions to be appropriate: Setting up MFA at the University of Delaware.

People with high-intermediate to expert Microsoft skills usually find Microsoft's generic instructions sufficient when setting up their MFA accounts: Use Microsoft Authenticator with Office 365.

Using Microsoft Authenticator on a smartphone or other mobile device is one of the methods you can use with UD's two-factor authentication (2FA) service. It is a recommended choice for use with UD's VPN service.

Set up or use Microsoft Authenticator with UD's 2FA service:

  1. Download and install the Microsoft Authenticator app from your device's application store.
  2. Using a Web browser on a computer, go to My UD Settings.
  3. Select Manage my settings.

    If you have not yet enrolled in 2FA, select Enroll in two-factor authentication (2FA). Then select Manage my settings.

  4. Scroll down the page to the Primary method for receiving authentication code section. Click the radio button next to Google Authenticator app.
  5. Scroll down the page to the Google Authenticator app section. Click the radio button next to Scan a QR code. Leave the Web page open on your computer and pick up your mobile phone or device.
  6. Open Microsoft Authenticator on your mobile phone or device. Tap "+" at the bottom of the screen.
    Select plus sign
  7. On the Add Account screen, tap the camera icon.
    Add account
  8. Point your mobile phone or device's main camera (back of the case) at the QR code displayed on your computer (from step 5 above).
  9. When you see a screen on your phone or device like the one below, Microsoft Authenticator is ready for you to use. In fact, you can use the code it displays as your second password, as your 2FA code. Account confirm

Using Google Authenticator on a smartphone or other mobile device is one of the methods you can use with Microsoft's multi-factor authentication (MFA) service.

Set up or use Google Authenticator with Microsoft's MFA service:

  1. Go to
  2. Click Security & Privacy.
  3. Click Additional security verification.
  4. Click Update your phone numbers used for account security.
  5. Click Configure.
  6. Click Configure app without notifications.
    Select configure without notifications
  7. On your phone's Google Authenticator app, enter the Account Name and Secret Key. Ignore the QR code and the link to configure app with notifications.
    Enter Account Name and Secret Key

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