Be knowledgeable and familiar with UD's on-campus resources that may assist in your student's success. Visit on-campus resources and become acquainted with the staff and services these offices provide. Listen for cues that may imply the need for a referral. Low mid-terms may be a sign of not putting in the time, but it could also be the result of financial difficulties. Take the time to listen and understand the nature of a concern so that you are making the appropriate referral. Provide the student with a name, location and telephone number of the office to which you are referring them. Be flexible and supportive. There may be a time when you want to escort a student to an office due to the critical nature of their issue. Follow-up with students on the referrals you have made either by phone or during your next meeting. Facilitate the connection and point them in the right direction but remember that it is ultimately the student's responsibility to follow through on referrals. Document referrals in your UD Notes. This makes it easier to remember where you left off during your last appointment.