1.   What should I register for next semester?     Response: Have you reviewed your Degree Progress Report to see what requirements you still need? The best way to figure this out is to review your remaining requirements and then search online to see if those courses are available. You should always meet with an academic advisor at least once a semester to review your academic progress and to discuss course selection before registering for courses.       2.   Can I take a class somewhere else? What do I have to do?     Response: Yes, you can. To receive a UD degree, you must take 90 of your first 100 credits, or 30 of your last 36 credits here at UD. Other than that, students can take a class or classes at other institutions. There is a Transfer Credit Evaluation form that must be filled out and approved by the Assistant Dean. This form is available at the UTC (University Transfer Center) in the SSB (Student Services Building). CHEP OSSS can research whether or not courses at another institution are already in the UD Matrix, and will help students with the process and paperwork.       3.   When do I have my senior check-out?     Response: For all majors in CHEP other than ETE, there is no official Senior Checkout. Arts & Sciences does require one and often times our students will hear this and worry that they have missed something. Each student is responsible for monitoring their Degree Progress Report, and also for making regular appointments with their advisors to make sure they are on track. They must make sure that their expected grad term and their address is correct in UDSIS.       4.   I took a class pass/fail and now I need a grade in it. How can I make it count?     Response: If a student has a Pass/Fail grade in a course and their major requires a grade in that course, they can petition the CURC Committee through Dean Yackoski to have the original grade posted (instructors are required to submit a grade for students registered as Pass/Fail; they stay on file in the Registrar's Office). Please have the student email Dean Yackoski with their request making sure to include all pertinent information.       5.   Can I take a class online? How do I register?     Response: If you are a full-time matriculated student there are some restrictions for enrolling in online courses. Go to http://www.pcs.udel.edu/udonline/registration/full_time.html to see if you need permission based on your classification, major, etc.. Permission is not guaranteed; however, if you gain permission, you must still complete the registration process.       6.   I've been sick/I've experienced a loss - Can I get a letter sent to my faculty? What should I do?     Response: Students should be encouraged to contact their faculty themselves as soon as possible, and then direct them to CHEP OSSS. Once they provide us with documentation, Dean Yackoski will send a letter out to faculty confirming the necessity of the student's absence. In urgent cases, please call us directly at 831-2301 and we will take it from there.       7.   The course I need to take isn't going to be offered; can I take something else instead?     Response: It is within the Advisor's discretion to initiate or recommend a course substitution. For additional guidelines on this, please see instructions on the Course Substitution Form.       8.   What happens if I don't take classes for a semester - if I take some time off? What do I need to do? Can I just register for courses as before?     Response: Students may interrupt their studies for up to 15 consecutive months without losing matriculation. This grace period begins at the end of the student's last semester of enrollment. During this period students do not need to apply for readmission or to register for classes. If they have additional questions, please refer them to CHEP OSSS.       9.   I think I'm failing a course - what should I do?     Response: First, has the student spoken with the instructor and requested additional help? Have they sought help through tutoring and workshops at the Academic Enrichment Center? Is there a drop/add or withdrawal deadline looming? Answers to these questions will determine your response. If a student is concerned and is in need of additional help, please refer them to CHEP OSSS.       10.   My Academic Progress Report says I need a class that I've taken already; how can I get this fixed?     Response: If you agree that there is a problem with the student's Degree Progress Report, please refer this student to Susan Dubil in the CHEP OSSS, 105 Pearson Hall.       11.   Can I take a course pass/fail? Will it count?     Response: If a student chooses to take a course pass/fail, it will only count as a general elective; it may not count towards any degree requirements, including the University Multicultural requirement. There is a limit of taking one graded course as pass/fail each semester, and the total number of credits earned on a pass/fail basis may not exceed 24 in the baccalaureate program.       12.   Can a course count for more than one requirement?     Response: It depends on your major and the requirement. Major course requirements will not count twice; courses taken in fulfillment of a minor usually will. Courses taken to fulfill the Multicultural requirement and the 2nd Writing requirement will count twice.       13.   I need to take 18-19 credits in order to graduate on time. Can I?     Response: Yes, but there are strict requirements that you must meet, and Dean Yackoski must approve. Typically the student must have earned a cumulative gpa of at least 2.5, and have earned a gpa in the immediate past semester of 3.0.       14.   I can't seem to study right, and tests make me so nervous! Is there help?     Response: Yes! Please refer this student to the Academic Enrichment Center for help. They offer individual tutoring, group review sessions, workshops on taking tests, studying, and even note-taking. Please see the chep-osss website or UD directory for contact information.       15.   My boyfriend/girlfriend and I just broke up. I can't seem to make it to class or get anything done. What do I do?     Response: Signs of distress and possible depression. This student may need to just talk, or after talking you may want to refer them to the Counseling Center in the Perkins Student Center right above the UD Bookstore. They have trained psychologists who are here for that very reason. It's free and confidential! Of course, Dean Yackoski is available to meet with students as well, and as she has had substantial experience working with students with these kinds of problems, please don't hesitate to refer the student to CHEP OSSS to make an appointment with her.       16.   I think I want to change my major; who do I talk to?     Response: First, the student should research other majors of interest, and then contact those departments and request an appointment with an advisor or undergraduate coordinator. For information on other majors in CHEP, please consult/refer the student to our Internal Transfer Policy sheet. It is available in your department office or in CHEP OSSS/105 Pearson Hall.       17.   My parent's insurance wants proof that I'm enrolled; can you send them a letter?     Response: The Registrar's Office will provide this service; students should visit the SSB (Student Services Building) on Lovett Av. to make this request.       18.   My roommate is not treating me well and I can't get anything done. Who can I talk to about this?     Response: Refer the student to their RA if they live in a on-campus residence hall, or to the Counseling Center if they live off-campus.       19.   I have below a 2.0 gpa and I'm on probation; can I get dismissed?     Response: YES! Once a student has accumulated over 12.99 deficit points, they will be dismissed. That's why students on probation may not register for more than 12 credit hours. Have them stop by CHEP OSSS for the “Maintaining Good Academic Standing” information sheet.       20.   I heard that instead of taking a class, I can register for an Independent Study with one of my professors and get credit. How exactly does that work?     Response:There are various reasons why a student would pursue an Independent Study; they may have a special interest in a particular professor's research area, or they may need to complete graduation credits in their major that are not available. Interested students should approach the professor they are interested in with some kind of proposal in mind. There is an Independent Study contract that must be completed by both the professor and student and submitted for approval by both the Chair and the Assistant Dean. Please contact CHEP OSSS for more information.       21.   How do I go about getting an Internship? Do I have to register for it?     Response: Provide first-hand information to the student if possible, then refer them to your department office, and to Career Services where they provide ample information on contacts, and how to go about getting credit for internships.       22.   Why wasn't I on the Dean's List? What gpa do you have to have?     Response: Full-time students who have earned a minimum 3.33 GPA are honored with Dean's List recognition. Students assigned temporary grades are not eligible for inclusion, unless the grade is for a thesis, special problems or other courses in which work normally continues into the following semester.       23.   Why can't I ever get a seat in my required classes? I register at appropriate times, but I still don't get into some of my major courses every semester?     Response: For students who register during the appropriate registration period, assignment to courses will be based on a distinct set of priorities, involving level, major and class (senior, junior, etc.) Often students request courses that they have not completed the prerequisite for, or that are reserved for specific majors. We strongly urge all students to research courses that they intend to request to determine if they are eligible for a seat. The course descriptions in the back of the Undergraduate Catalog (which is available on-line) will specify any and all restrictions for a course as well as the pre or co-requisites.       24.   Can you talk to my parents about my grades? They want to know how I'm doing?     Response: The Family Educational Rights and Privacy Act (FERPA) stipulates that student's education records (and information regarding their academic status) will be released to third parties outside the University only with the written consent of the student. Parents will often try to contact their son or daughter's advisor (with or without the student's knowledge) in hopes of gaining information about grades, etc., and advisors must stay on guard not to reveal these specifics. Please feel free always to refer parents to CHEP OSSS.       25.   I got a “Z” grade in one of my courses; what does that mean?     Response: : A “Z” grade indicates an unofficial withdrawal. This grade is assigned to students who are included on a class/grade roster, stopped attending, but never officially withdrew. This is quite serious in that a “Z” grade has the same impact on a student's GPA as an “F”. Often times students will try to drop a class and don't realize that they were unsuccessful. In those cases, refer the students to CHEP OSSS and we will guide them through the process of petitioning the CURC committee for retroactive withdrawal if it is warranted.       26.   I'm not happy with the grade I received in one of my courses and I don't know how to challenge it. Can I appeal somehow?     Response: A student with a complaint should, where appropriate, first try to reach agreement with the faculty member. Upon being notified of a student complaint, the faculty member must meet with the student to discuss the complaint within 10 calendar days. You should refer your advisee to review the entire grievance process which is listed in the Student Guide to University Policies which can be found on the web. You may also want to explain to your advisee that a grade complaint may not be based solely on a claim that a faculty member exercised allegedly erroneous academic judgment (i.e., a student may not complain that class standards are too high, reading is too heavy, the grade curve too low, and so on).       27.   Do you think my professor will let me have an extension on my work? I have a legitimate (documented) reason for being so far behind!     Response: The best way to find out is to ask. If the professor requests documentation, the student should provide CHEP OSSS with any documentation they have, and if appropriate the Assistant Dean will send a letter to the student's faculty. If the cause is legitimate, and there is sufficient documentation, the student may want to request an Incomplete grade, whereby the professor will assign an “I” grade and the student will have until the second week of class of the next semester to complete their work.       28.   I'm a freshman and I just received my mid-term grades - I received a D and an F in two courses - will this stay on my transcript?     Response: No, they will not remain. Mid-term grades are submitted and posted solely for the purpose of identifying for the student, their advisor, and their Assistant Dean the student's academic status thus far. It is a wake-up call to students, and a monitoring tool for us so that we can reach out to those freshmen who are struggling. Mid-term grades will never be a part of a student's official transcript.       29.   Why haven't I gotten any of your emails?     Response: If a student asks you this, it usually means that they are using a non-university email provider, and have not forwarded their udel account to that provider. They either must forward their email, or constantly monitor their udel account for important messages. It's vital that students realize that if they don't make sure they are receiving their udel email, they will not receive important information from their professors, from the university administration, from CHEP OSSS, and from YOU!       30.   Does the University help with jobs? Is there a list of jobs available? How can I get help with putting together my resume?     Response: YES! The Bank of America Career Services Center is a wonderful resource for students of all classifications - not just seniors! You should urge all your advisees to take advantage of the numerous services they provide, such as a career library, workshops on demand, alumni career network and individual appointments. They also sponsor and coordinate Career Fairs throughout the academic year bringing hundreds of recruiters to the UD campus. They provide students with information on full-time and part-time jobs, internships, summer jobs, campus jobs, and volunteer opportunities.