How does this cyberattack affect me? What should I do?

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Is my UD email account affected by this incident?
At this time, there is no evidence that UD email accounts or UD email has been affected by this security breach .
What should I do?
The University sent notification letters to all who were affected. If you are currently or were a full-time, part-time or student employee of the University of Delaware, you may be included in this group. These notifications provide specific instructions on what affected individuals may choose to do as well as information on additional resources.

If your information is at risk, the most important thing you can do is to monitor your credit information. To help relieve concerns and restore confidence following this incident, the University has contracted with Kroll Advisory Solutions to assist you—at no cost to you.

What can the University and Kroll Advisory Solutions do for me if my information is at risk?
If you are affected, Kroll Advisory Solutions is providing identity theft safeguards at no cost to you for a three-year period through its ID TheftSmart™ program. Kroll Advisory Solutions is a global leader in risk mitigation and response services to universities and other clients affected by cyberattacks.
Do I have to pay for Kroll’s services?
UD is providing those affected with access to Kroll Advisory Solutions–at no cost.
What services will Kroll offer me?
The two most important services UD is offering through Kroll are credit monitoring and identity theft consultation services.

First, UD is providing free access to Kroll’s credit monitoring service for 36 months. You must activate within six months from the date of the notification. Once activated, you will be notified by email when your credit files show certain credit activity in your name that is commonly associated with identify theft.

Second, UD is providing free access to Kroll’s licensed investigators for three years from the date of notification. Kroll’s team has expertise in solving problems associated with identity theft and potential identity theft. The investigators will be available to listen to your concerns, answer your questions and offer their expertise regarding any issues you may have noticed. Should your credit be affected by this incident, an investigator will help you restore your identity to pre-theft status. This service will be provided at no cost to you.

How do I get started with Kroll?
Follow the instructions on how to enroll in Kroll’s credit monitoring service contained in the notification letters sent to those affected.

In the notification letter, each affected individual was given a unique membership number that you will need to provide when you sign up for Kroll’s services. You can sign up online at or by filling out and returning the Consumer Credit Report and Credit Monitoring Authorization Form that was enclosed with your notification letter.

What should I do if I have questions about Kroll’s program or problems signing up?
Contact Kroll directly at 1-877-309-0016. When you call, you will be asked to provide your unique membership number, which was listed in the letter/email. If you have not yet received a notification, you can still call Kroll.
I am an affected individual but I have not received email yet, should I be concerned?
Some email messages from Kroll Advisory Solutions are being diverted into recipients' spam, junk or trash folders. If you have not received an email, please check there. We do not have email addresses for all affected persons. However, letters have been sent via U.S. Mail to all those affected.
Can I enroll for credit monitoring services with Kroll Advisory Solutions if I was not affected by this incident?
The services being provided by Kroll Advisory Solutions are available only to those who are affected by this security breach. However, there is information available on this Web site about identity theft and steps you can take to protect your identity.
I think something already happened to my credit information. How do I contact an investigator?
Even if you choose not to activate the credit monitoring service, Kroll’s licensed Investigators are standing by to answer questions or help you with any concerns you may have. Call 1-877-309-0016.
Are there any additional precautions I should take?
There are additional steps you can take to protect yourself against the consequences of identity theft.
  • Call any one of the three credit reporting agencies:
    • Equifax Information Services, LLC: 1-888-766-0008
    • Experian: 1-888-397-3742
    • TransUnion LLC: 1-800-680-7289
  • Request that a fraud alert be placed on your account to let creditors know to contact you before opening a new account in your name.
  • You can order a free credit report from the agency.
  • The agency can also provide you with information on placing a “security freeze” on your account.
  • Carefully review your credit reports for accounts you did not open or for inquiries from creditors that you did not initiate. Review your personal information, such as home address and Social Security number for accuracy. If you see anything you do not understand, call the credit agency at the telephone number on the report.
What’s the difference between the monitoring services Kroll offers and those that Equifax, TransUnion, and Experian are offering?
Kroll Advisory Solutions is providing identity theft safeguards at no cost to you for a three-year period through its ID TheftSmart™ program. Once activated, you will receive email alerts whenever there are certain changes in your credit file—opening a new account, issuing a new card, changes of address, for example. This service will be provided at no cost to you. For more information, see Kroll’s ID TheftSmart™ brochure or log in to the Web site, select Learn More, then select About Credit Monitoring.

Equifax, TransUnion, and Experian offer other services, some of which are free and some of which require a payment. (The information below is adapted from the Equifax website.)

A Fraud Alert (free for 90 days) is a notice added to your credit file that you may be a victim of fraud and requires creditors using the file to contact you to verify your identity prior to establishing any new credit accounts in your name, issuing a new card on an existing account, or increasing the credit limit on an existing account.

A Security Freeze (requires fees) prevents your credit report from being reported to third parties, except those exempted by law or those for whom you contacted a credit reporting service and requested that the freeze be lifted.

For more information consult the Equifax, TransUnion, and Experian Web sites.

Am I a victim of identity theft?
Although we have no evidence that any unauthorized individual or entity has actually used any of your personal information, we are bringing this data breach to your attention so you can be aware of the risk. You should be alert to signs of any possible misuse of your personal information now and in the immediate future.
Should I notify the authorities if I see suspicious activity on my credit report?
If you find any suspicious activity on your credit reports, call local law enforcement authorities and the state attorney general’s office.

If you think you are the victim of identity theft, notify the United States Federal Trade Commission:
1-877-ID-THEFT (1-877-438-4338).

Should I be concerned about my UD PIN or UDelNet ID and password?

Because of this incident, all PINs associated with UD IDs were reset. As of 5 p.m., Aug. 1, 2013, self-service PIN reset is now enabled for Blue Hen incoming students, current undergraduate students and current graduate students. Details are available at

Alumni who need to reset their PINs should call the Registrar's Office at 302-831-2132. Due to the volume of PIN resets taking place, only those students enrolling for courses and alumni who need immediate access to their academic record can be accommodated at this time.

Employees who use PINs may reset their own PINs or see their HR liaison if they do not know their UDelNet ID and password.

A reminder has been added to the Central Authentication Service (CAS) page that PIN reset is required if you use UD ID and PIN. This reminder notes that any PIN set before July 30, 2013, must be reset and directs users to click on the "Forgot your UD ID or Pin?" link on the page to reset it.

For more information, see the IT PIN reset page available from any CAS page or at

UDelNet IDs and passwords were not affected. Students or employees who use a UDelNet ID and password to log on and who do not use their PIN will not need to reset it.

Is my retirement account affected by this incident?
Information related to retirement accounts is not included in the data that was taken.
Is my family’s information at risk?
Information about family members is not included in the data that was taken; however, if a member of your family was ever employed by UD, it is possible that his or her information may have been affected by this incident. Affected individuals will be notified directly.
I am a donor to UD. Is my personal information at risk from this incident?
This security breach did not affect any University Development and Alumni Relations databases and no information there was compromised. However, anyone who is or has been an employee of the University, including student employees, may be affected.

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