Help Center

The Help Desk is available Monday through Friday from 8:00 a.m. to 5:00 p.m. to answer technology-related questions from students, faculty, and staff. Questions can be submitted by phone, e-mail, or through an online form. Self-service support is available 24/7 through documentation available on the Help Center Web page at http://www.udel.edu/help/. The Help Center serves as the first tier of support and uses Remedy as its call-tracking system. Help Center analysts take care of approximately 50 percent of the questions received. If the analyst cannot answer the question or resolve the issue, it is escalated to the appropriate group within Information Technologies—the second tier of support.