IT Organization

Information Technologies (IT) provides the University with a robust technology environment that allows students, faculty, and staff to pursue academic studies, conduct top-flight research, and conduct the business of campus life easily and effectively. IT reports to the University's vice president for Information Technologies and Chief Information Officer.

View the overall organizational chart for IT or choose one of the IT units to see their chart or read more about each unit below.

Academic Technology Services

Academic Technology Services (IT-ATS) assists faculty members to enhance student learning through the appropriate application of technology. Staff members provide specialized assistance in areas such as webcasting, distance learning, digital media, video, satellite uplink and downlink, and videoconferencing.

Client Support & Services

Client Support & Services (IT-CS&S) is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-CS&S focuses on helping the UD community use technology effectively and efficiently. IT-CS&S staff members also take the lead supporting productivity, research, and instructional tools for the UD community, student computing, research computing applications, Canvas, and assistance with hardware and software issues through the IT Support Center.

Support Center

The IT Support Center is available Monday through Friday from 8:00 a.m. to 5:00 p.m. to answer technology-related questions from students, faculty, and staff. Questions can be submitted by phone, e-mail, or through the UD Service Portal. Self-service support is available 24/7 through documentation available from the UD Service Portal. The Support Center serves as the first tier of support and uses Numara Footprints as its call-tracking system. Support Center analysts take care of approximately 50 percent of the questions received. If the analyst cannot answer the question or resolve the issue, it is escalated to the appropriate group within Information Technologies—the second tier of support.

Enterprise Systems & Cloud Services

Enterprise Systems & Cloud Services (IT-ESCS) is responsible for the specification, development, and implementation of institution-wide, Web-based information services that support the University's core business systems. The unit provides Web design and development services to both administrative and academic clients while maintaining significant responsibility for, and impact upon, the development of new and improved campus business processes.

Information Security

IT Information Security (IT-IS) is responsible for a comprehensive, campus-wide information security and privacy program. The IT-IS establishes information security policies, procedures, training, and awareness initiatives designed to protect University information resources, limit liability, and prevent legal and regulatory violations.

Network and Infrastructure Services

Network and Infrastructure Services (IT-NIS) is responsible for all central computing systems, campus-wide networks, telephone services, voice mail, campus card systems, physical maintenance of campus data networking, telecommunications, and the cable TV distribution system.

Research Cyberinfrastructure

The Information Technologies Research Cyberinfrastructure (IT-RCI) group provides the infrastructure, applications and services required to support the University's diverse and growing research portfolio. Research support is a key strategic and operational activity of the central IT organization and is regarded as integral to the strategic goals of the University.

Strategic Operations

IT Strategic Operations (IT-SO) provides leadership for the business, budget, finance, facilities, human resources, and strategic planning and governance functions of the Office of the Vice President for Information Technology and the Information Technologies division. The group works with stakeholders across the university to determine policies, procedures, and strategies that address the informational and technology needs of the Information Technologies division and the University.

University Media Services

University Media Services (IT-UMS) is responsible for the planning, management, creation, implementation, and technical support of professional audio/video production, campus and performance events (including Mitchell and Pearson Hall performance venues), classroom technology, and technical media support for the University community.