To create a shared mailbox, follow these steps:

1. Start the Thunderbird application as you normally would.
2. From the File menu, click the New | Account sequence as shown in the following graphic:
   
   
    
   

   NOTE

   If you are not using Windows 7 and Thunderbird 2.0.0.16, the screenshots may look different, but the functions will be similar.

3. An Account Wizard for a New Account Setup window should appear.
4. Click the radio button in front of Email account. The window should now look similar to the following:
   
   
    
5. Click Next. You should now see the Identity window.
6. In the Your Name text field, type the name of the department using the shared mailbox (in this example, Office of the Registrar).
7. In the Email Address text field, type the email address that clients use to send mail to the shared mailbox. Use the following form:
   
   shared-mailbox-name@udel.edu (in this example, abcd-req@udel.edu).
   
   The Identity window should now look similar to the following:
   
   
    
8. Click Next. You should now see the Server Information window.
9. Click the radio button in front of IMAP after the Select the type of incoming server you are using option.
10. In the Incoming Server text field, type copland.udel.edu
    
    The window should now look similar to the following:
    
    
     
11. Click Next. You should now see the Account Name window.
12. The Account Name text field should be pre-filled with the shared-mailbox-name@udel.edu address you typed earlier (e.g., abcd-req@udel.edu). If not, type the appropriate Account Name. The Account Name window should now look similar to the following:
    
    
     
13. Click Next. You should now see the User Names window.
14. The Incoming User Name text field may be pre-filled. If it contains text, delete the text and type your UDelNet ID (e.g., jsmith). The window should now look similar to the following:
    
    
     
15. Click Next. You should now see a Congratulations! window that displays verification information of your setup. The window should look similar to the following (with the appropriate information for you):
    
    
     
16. Click Finish.
17. From the Tools menu, click Account Settings.
18. Locate the name of the shared mailbox that you created above. Click Server Settings under the email address for your shared mailbox.
19. In the Security Settings section in the right-hand side of the window, click in the radio button in front of SSL. The window should now look similar to the following:
    
    
     
20. Click the Advanced button.
21. In the IMAP server directory text field, type mail/
22. If a check mark appears in front of Show only subscribed folders, click the checkbox to remove it. The window should now look similar to the following:
    
    
     
23. Click OK.
24. Click OK again to close the Account Settings window.
25. Click on your Inbox folder for the shared mailbox in the left-hand column. The first time you do so, you will see an error message similar to the following:
    
    
     
    
    This error message is normal and appears because you are using two different mail servers (mail.udel.edu for your own email and copland.udel.edu for your shared mailbox).
26. Click OK to bypass this error message.
27. Type your UDelNet ID and password when prompted.
28. Your shared mailbox incoming folder name should automatically appear with a + sign to the left of it.
29. Click the + to open the folder and view the contents of the incoming folder.