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IT Activity ReportOctober 2017
October 2017 Activity Report | IT Support Center

IT Support Center

1743 Welcome Days

Students moving in to the residence halls had no trouble finding IT staff in their bright orange eduroam t-shirts during 1743 Welcome Days (August 26 and 27). IT staff headquartered in the Harrington Commons and George Read North Commons helped students with a range of issues including connecting wireless printers; getting access to Microsoft Office 365; connecting to the eduroam Wi-Fi network; setting up Amazon Echoes, Apple TVs, gaming consoles, and other devices; and connecting to the UD cable TV network.

In addition, staff at the IT Support Center fielded over 300 phone calls over the weekend. The entire first week of the semester was quite busy, with a peak of 757 requests for assistance coming in on August 29, the first day of classes.