Procurement

 

Amazon for Business Logo
About the New University of Delaware Amazon Business account

University of Delaware is excited to announce that Amazon Business is now approved to purchase non-contracted items. This new program simplifies your purchasing process and allows you to take advantage of Amazon’s wide product selection and competitive prices.

Shopping on Amazon Business is as user friendly as Amazon.com and includes additional benefits like:

  • Free 2-Day shipping on Prime-eligible items (learn more)
  • Access to millions of additional products, available only to Business customers
  • Business-specific pricing, including quantity discounts on eligible items
  • Access to a specialized Amazon Business customer support

As part of this Amazon Business partnership, Amazon has committed to compliance with relevant University policies.

Next Steps

E-mails were sent to all active p-card holders informing them as to how to proceed on the morning of February 11, 2020; an email from noreply@amazon.com followed that afternoon. Invitations from Amazon expire after three weeks; new emails were sent on March 5 and expired on March 26. If you did not join before the invitation expired and need to make an Amazon purchase, or if you are a new p-card holder, please complete the form below. All UD purchases from Amazon made on a p-card should be made through the Business account linked to the email address associated with the p-card holder.

FAQs

Q: Can I use this new account for personal purchases?

A: No. Amazon Business is only for legitimate business purchases for the University.

Q: I'm trying to buy gift cards on Amazon and it's directing me here. What do I need to know?

A: When buying gift cards on behalf of the University, please ensure that the purchase is in accordance with University Policy 3-23 regarding gifts to external parties. Gift cards are considered by the IRS to be taxable income for the recipient and should therefore not be purchased for University employees. Electronic gift cards should be sent directly to the intended recipient, not the University employee purchasing the card. The University department issuing gift cards should maintain a log recording every gift card purchased along with the gift card recipient’s first and last name, the dollar value of the gift card issued as well as the purpose for which the gift card was issued. The log and related information should be attached to the Concur expense report as business justification for the purchase. Gift cards should never be given in exchange for services rendered to the University. If the total value of all gift cards and other payments issued to an individual exceed $600 in a calendar year, this should be reported to the University’s Accounts Payable manager for tax reporting purposes. Due to the potential risks involved with the purchase and issuance of gift cards, unusual gift card purchases may be investigated by Amazon’s risk prevention team which will require additional verification in order to proceed with the purchase.

Q: My department is already paying for Amazon Prime, what now?

A: UD is buying Amazon Business for central account users. If your udel.edu email address is already associated with an Amazon.com account, you will have to convert your existing account and transfer any purchase history and pending orders to the central business account. Your previous individual membership will be cancelled upon merging into our new central account and a prorated refund will be credited back to your original form of payment.

Q: I use my udel.edu account for work AND personal Amazon orders, how do I proceed? Can I make personal purchases on this account?

A: Your udel.edu account should only be used for UD business on Amazon. When your udel.edu account is added to UD's Amazon Business account, you will have the option to create a separate account for personal orders. You will be prompted to select “Create a separate account” and will need to choose a new, personal email address (e.g. gmail.com or hotmail.com) that is NOT tied to another Amazon account. Please see the image below for more information: scenario 2 (left) is if all purchases on this email account are business; scenario 3 (right) is if you have both personal and business purchases on this email account.

Amazon Existing Account

Q: I forgot my password for my Business account and am unable to reset the password.

A: Please contact Amazon Business Customer Service by clicking Contact Us (preferred method) or at 888.281.3847.

Q: What form of payment should I use to make Amazon Business purchases?

A: Enter your purchasing card information ONLY. This can be entered ahead of time in ‘Your Account’ or during the checkout process. UD Policy does not allow for reimbursement of Goods & Services purchases absent extenuating circumstances, so no other card should be entered. Payment instruments are visible to your account administrator and can be audited.

Q: What is my Billing Address?

A: All Concur UD purchasing cards have the billing address of 222 S Chapel St Newark DE 19716.

Q: My department uses a group email address to purchase from Amazon and it did not receive an invitation. How do we proceed?

A: Ideally, the individual who manages that group email should log in and change the email address to their own email account (or, if one user's p-card is stored with that account, it should be the individual whose card is being used for the purchases). As we develop our purchasing portal for all UD goods & services purchases, it will be Single Sign-On and this is the only way the Amazon account history will follow the user. The user's email address/name should match our records for the last four digits of the p-card being used on the Amazon account. If you take this route, please use the form below to request a new invitation to the UD business account for the email address added, as the invitation is unique to the email address.

Q: I'm trying to follow the link to access my invitation from Amazon, and it's telling me I have an existing account associated with that email address. I don't, since all my purchasing is under my personal (non-udel) email. What do I do?

A: This is possible since UD recycles email addresses (if a former student or employee leaves without converting the account as an alum or retiree, the email address becomes available again). It is possible that whoever had that email address previously had made a purchase under the account years before it belonged to you. In these situations, Amazon's Business Customer Service can assist at 888.281.3847.

Q: My order will not process, what should I do?

A: If your order will not go through please validate that your purchasing card is not expired and your billing address is correct. Check with your business administrator or creditcard@udel.edu regarding any purchasing card transaction limits.

Q: I don't have a p-card. Can I still buy through this program?

A: Not at this time. UD Policy does not allow reimbursement of goods and services so only p-card holders can purchase for UD business purposes. However, we are working on implementing a solution which will allow all UD employees to purchase from Amazon using UD speedtypes in the future, meaning no p-card will be needed. Until then, please speak to your department business administrator as to whether you have a legitimate business need for a purchasing card, or ask if someone who has a p-card can purchase for you.

Q: How do I contact Amazon Business Customer Service?

A: Amazon Business Customer Service can be reached by clicking Contact Us (preferred method) from within your Amazon Business account. Or, by phone at 888.281.3847 (you will be required to provide additional information to validate your account by phone). Please use this team for anything relating to an order, transaction, shipment, and general Amazon related inquiries as well.

Q: How do I share user feedback about my Amazon Business experiences?

A: We value your input! We want to hear what’s working well and what you would like to see improved. Email your feedback to Procurement Services at procurement@udel.edu or use the form below.

Additional Questions?

If you have additional questions, please fill out our form below:

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Content last updated 3/30/2020