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My SFS Docs

The University of Delaware has an online document management system called "My SFS Docs", which facilitates the collection of important information needed to finalize a student's financial aid package. Whether a student is required to submit documents to complete the Federal verification process or has initiated an appeal of their financial aid, this site ensures that information is submitted securely. Please do not e-mail requested documents. E-mail is not a secure method for sending sensitive information and could delay processing of documents.

  • Getting Started
  • Features & Functions
  • Verification
  • Unsatisfactory Academic Progress
    (USAP)
  • Family Contribution Appeal

Step 1 - Account Setup

To begin, click on My SFS Docs to register your account. This is a mandatory requirement and is the only way to upload documents and complete tasks.    more information...

Step 2 - Review Tasks / Load Required Documents

Custom tasks are created and assigned to the student based on the information that is found on the student's most recent ISIR transaction.

  • The application reads Comment Codes, Dependency Status, Verification Tracking Group, the IRS request flags, and the IRS display flags to determine what custom tasks are assigned to a student's record.
  • The student's custom task list appears at the time their account is created.
    • For subsequent award years, the tasks will be generated after the the new award year's ISIR has been imported into StudentVerification and the student logs into their account. School users may also request the transaction be opened for the new award year to view tasks prior to the student logging in.
  • A task count indicator appears on the Aid Year Tab to indicate how many tasks the student has to complete.

Sample Task List

Step 3 - Student E-sign

How do I e-sign for review and submission?

After you have completed all of the sections of the web form, a preview of household document will be presented on screen.

Household Preview Screen

At this time, you can review the document and make any changes if needed by selecting the section links on the left of the screen.

Section Links

Once you have completely and correctly filled out all forms, the next step is to E-Sign with your pin.

The first time you e-sign a document, you will be presented with the terms of the E-Signature.

Terms and Conditions

After you have successfully e-signed the document, you will receive a success message. At times you might be required to submit additional documentation to be uploaded. This information will be present in the Success Message.

How do I create an e-sign pin?

The first time that you e-sign a web form you will have the opportunity to create an e-sign pin. The create pin option is on the review and sign screen of the web form.

You will select Create my E-Sign Pin.

Create E-Sign Pin

You will need to complete the following required information:

  • First Name
  • Last Name
  • Date of Birth
  • Social Security Number

Please note: Information must match information on FAFSA.

You will be able to create a 5-digit number for a pin.

E-sign PIN

Once the pin has been created, you will enter the pin in the e-sign box and select e-sign.

E-sign PIN Box

I forgot my e-sign pin, how do I reset?

If you have forgotten your e-sign pin, you can reset the pin by selecting the Forgot your E-Sign PIN link above the e-sign box on the review and sign screen of the web form.

Reset E-sign PIN

You will be required to enter your identifying information as it appears on the FAFSA and then create a new pin.

Identifying Information

Once the PIN has been reset, you may e-sign by entering the pin in the e-sign box and selecting the e-sign button.

E-sign

I am a dependent student how does my parent e-sign?

After you have e-signed your document, you will be presented with a step to request parent signature.

Please note: The parent cannot create an account or view documents for E-Signature until you, the student sends the e-signature request. If your parent is unable to create an account, please check to make sure you have sent your parent a request. If you see the text "Click the Request button", you have not sent the request to the parent.

You will select the request button.

Request Parent Account

Once you have made that request, the parent e-signature request screen opens. You must:

  • Select which Parent you would like to sign, if applicable
  • Enter the parent's email address. Parents email address must be different than the student's email address.
  • Confirm the parent's email address
  • Select the Send Request Button

Send Parent Request

Once the request has been sent to your parent which you have selected, you will not be able to edit your form unless you cancel the request. To cancel the request, please select the cancel request button. Once done you can edit your request by selecting the edit request button.

Cancel Parent Account Request

Once the request is issued to your parent which you have selected, your parent will receive an email to log into your My SFS Docs Account. Your parent will need to:

  • create an account;
  • confirm their information along with the student information as provided on the ISIR;
  • after your parent has created an account, you parent will have the opportunity to review the document and if there are no corrections needed your parent can use their account password to e-sign.

Please note: Only the parent that you have selected to send the request will be able to create an account. For example, if you have selected parent 1, only the information for parent 1 may be used to create the parent account.

Step 4 - Parent E-sign

How do I e-sign a document for my dependent student?
How does a parent make corrections to a document that he/she needs to sign?

The parent is unable to make corrections to a document. This is to ensure that both the student and parent are signing the same version of the document and to ensure that no corrections were made after the document has been signed.

If a document requires a correction, the parent must notify the student to make the correction through the student account. The student must sign into their My SFS Docs Account, cancel the e-signature request sent to the parent and then select the edit button to edit the document. The student is required to e-sign the document again after the corrections have been made. After the student e-signs the document, the student must send another request for parent signature.

Why do both the student and parent have to sign in the same manner?

Both of the signatures on a document must be applied in the same manner (i.e. either both must e-sign or both must wet sign). This helps prevent unauthorized changes to a document without both signers' consent.

My SFS Docs Account is also unable to seal the document to ensure its validity unless both the student and parent sign in the same manner.

How do I e-sign if I have multiple students attending the University of Delaware?

When the parent has multiple students attending the same institution and needs to e-sign documents for the students, the parent is required to create separate accounts for each student for whom they need to provide an e-signature for on a document. This is due to when the parent creates an account they confirm their information on the ISIR along with the student's information for whom they need to e-sign documents.

This is also a requirement to ensure that student information is not co-mingled between separate student accounts, similar to how in the Student Financial Services office you would have separate files for each student.

The parent has forgotten their Username or Password, how can it be recovered?

When creating a My SFS Docs Account, a parent user is required to provide their email address. The parent will receive an email containing a link to verify their email address. Once the parent has verified their email address, they can use the forgot username or forgot password links on the login screen.

Forgot Username/Password Links

Please note: The parent must have verified their email after their account was created to be able to use the forgot username and forgot password links.

If the parent has not verified their email address they will receive a message to contact Student Financial Services.

A parent of a dependent student has locked their My SFS Docs Account, how can it be unlocked?

If the parent of a dependent student unsuccessfully attempts to log in 5 times their account is locked. The message that is displayed to the parent directs them to click the "Forgot Password?" link to unlock their account.

Parents who have verified their email address associated with their My SFS Docs Account will be able to use the forgot password link to unlock their account.

Locked Account Message

By Selecting the "Forgot Password" link will open the reset password modal. The parent is required to enter the email address that was entered during account creation.

Password Reset

An email will be sent with a link to reset your password.

Password Reset Email

Clicking the link will take the parent to the reset password screen. After the parent enters and confirms a new password they will log into their account.

Please Note: The link expires after 20 minutes if not used.

If a parent has not verified the email address associated with their My SFS Docs Account, the parent will receive a message to contact Student Financial Services before the password can be reset.

Email Not Verified

Features and Functions

This video will walk you through the features and functions of your My SFS Docs Account.

Completing Tasks

This video will go over the different types of tasks that you might be required to complete and how to complete the tasks.

Additional Information

What file formats can I use to upload documentation?

A student can upload a file in the following formats: PDF, TIF, PNG, BMP, or JPG. If you try to upload a format that is not allowed you will receive a message with the acceptable file formats.

File Format Error Message

How can I see what actions have been taken on my account?

You may see the actions taken on your account in your profile menu in the account activity screen. The student will select account activity from the drop down menu in the upper right corner.

Sample Profile Menu

The account activity screen shows all actions that have been taken on your account by the you the student, parent, system or by Student Financial Services.

Sample Account Activity

I have completed all of my tasks what do I do next?

Once all of your tasks have been complete you will be presented with a Finish Button. Clicking on the finish button will submit your file to Student Financial Services for review. Once the finish button has been clicked you will not be able to make any changes to your tasks.

How do I make corrections to my documents/tasks before selecting the FINISH BUTTON?

Prior to selecting the finish button, you may select the edit button to edit documents/tasks.

Edit Household Form

If you were required to send your documents to a parent for a signature and sent the request, you will first need to cancel the e-signature request sent to the parent. After the request is cancelled, you can then select the step you will like to edit.

Cancel Household Form

PLEASE NOTE: If you already selected the finish button and submitted all of your tasks for review, you must notify Student Financial Services so they can reject the document, which will allow you to edit your document or task.

How can I use a mobile device to complete verification?

The first step is to log in to your Student Verification Account. If you have already created a Student Verification Account, please log in with your username and password. If you have not created an account you will need to create an account by selecting the create account link.

Create Account

After you have logged into your Student Verification Account, you will be taken to your task page.

Tasks

Please note you will have the same options as when you are using a computer.

  1. Menu contains help and profile settings
  2. Award year and transaction tabs that you have been selected to compete with tasks remaining indicators
  3. Notifications
  4. Tasks

To complete a task, you would select anywhere on the task.

You will complete steps within a task the same as when completing the tasks on a computer. To complete the web form, you would select the fill out button.

Completing Tasks

If you need to add information to a grid you can select the fill out button, otherwise you can select the continue button if no additions need to be made. Selecting the add button will open the grid to add information to the form.

Adding Information

You are required to enter all of the information on the screen. Once all required information is entered the "Done Button" will be enabled. You will select done to save the information to the form.

Saving Information

You may also be required to answer questions or choose options from a drop down menu. Based on the options chosen additional information may be required.

Choosing Options

After you have completed all sections of the web form, you will be taken to the review and sign screen. If everything looks correct you can e-sign the form using your E-Sign PIN.

E-sign

After you have e-signed you will be taken back to your task page. If you are required to upload additional documentation, you can select the upload button to upload a document from a mobile device.

Upload a Document

Depending on the mobile device used the upload action may be different. In the screen shots below, the first screenshot is from an Android device. The second screen shot is from an Apple Device.

Android Document Upload

Apple Document Upload

Please note: If you are using a mobile network (mobile data) to upload a document this will increase the upload time and may time out. If you receive an unexpected error message when uploading, please try uploading connected to Wi-Fi.

After selecting the document to upload, you will then be presented with a document preview screen. The entire document will not be visible in the document preview screen; you will need to move the image around to see the entire image.

If the document is acceptable, you can select the "Use Button" to save your document.

Use Document

You will be prompted for additional pages to upload. You can select to add additional pages or no to return to your task page.

Please Note: If you do not see the use/discard buttons this indicates that you are using an unsupported browser.

After you have uploaded all of your required documents for the task, the submit button will be enable to edit your tasks prior to selecting the Finish Button. Once you select the finish button you will no longer be able to edit your tasks.

Submit Document

What is Verification?

The US Department of Education requires institutions to verify the accuracy of the information provided on a student's FAFSA in an effort to assure federal aid is distributed to those who are eligible. The process is referred to as verification, historically 30% of FAFSA applications are selected each year by the federal processor. Please be aware the University is unable to process any type of federal and institutional need based aid until verification is complete. (University Need-Based Grants including Commitment Funding, Federal Pell, SEOG and TEACH Grants, Federal Work Study, Federal Subsidized, Federal Unsubsidized and Federal PLUS Loans)

Schools may be required to verify any or all of the following criteria:

  • Household size (number of people in your household)
  • Number enrolled in college (number of household members attending a post-secondary educational institution at least half time)
  • Adjusted Gross Income (AGI) or income earned from work if income is below minimum required for income tax filing
  • U.S. Income Tax Paid for the base year, such as:
    • Education Credits
    • Untaxed IRA distributions
    • Untaxed pensions
    • IRA deductions
    • Interest on tax free bonds
  • Child Support Paid for the base year
  • Receipt of Food Stamps/SNAP benefits for base and prior year
  • High School Completion Status
  • Identity/Statement of educational purpose
  • Household Resources

Please remember that your initial financial aid award is determined using the FAFSA information we have for you at that time.

Steps to Verification
Step 1 - Notification

If you have been selected for Federal Verification you will receive an email communication from the University informing you of the selection.

Even though your Student Aid Report (SAR) sent by the Department of Education will confirm you have been selected for the verification process, please wait for the email communication from Student Financial Services before you begin the verification process.

Step 2 - Confirm My SFS Docs Account

To help simplify and expedite the verification process, the University of Delaware has implemented a new online document collection and processing system for the 2017-2018 academic year.

To begin, click on My SFS Docs. When you log onto your My SFS Docs page for the first time you will be required to confirm/register your account. Once your account has been confirmed you will be able to review tasks and required verification documents.

Please note: A University of Delaware My SFS Docs Account MUST be registered/confirmed. This is a mandatory requirement and is the only way to upload documents and complete tasks necessary for verification.

Step 3 - Submitting Documentation

Once signed into your University of Delaware My SFS Docs Account, all required documents/tasks will be listed. All verification documentation is now required to be submitted online and through the use of your My SFS Docs Account, the only exception is the Identity/Statement of Educational Purpose. If you are required to complete the Identity/Statement of Educational Purpose, and you are not able to complete in person, then the original notarized statement must be mailed to the University of Delaware along with a legible copy of Government Identification.

Student Financial Services
30 Lovett Avenue
Newark, DE 19716
Attn: Document Processing

*Please note, if the IRS DRT has not been used when initially filing the FAFSA then you can always return to your FAFSA and use the DRT. If you do not, then you will be required to submit an IRS Tax Return Transcript.

*The IRS Tax Return Transcript is not a copy of your 1040 income tax return. To obtain an IRS tax return transcript, go to www.IRS.govand click on either "Get Transcript Online" or "Get Transcript by Mail" or call 1-800-908-9946. Make sure to request the "IRS tax return transcript" and not the "IRS tax account transcript." You will need your Social Security Number, date of birth, and the address on file with the IRS (normally this will be the address used when your IRS tax return was filed. It takes up to two weeks for IRS information to be available for electronic IRS tax return filers and up to eight weeks for paper IRS tax return filers. If you are married and you and your spouse filed separate tax returns, you must submit tax return transcripts for both you and your spouse.

Step 4 - Verification Complete

Once Verification Review has been completed an email communication is issued to the student's University of Delaware email address as well as the parent's email as listed on FAFSA.

What am I required to submit for Verification?

Requirements or Tasks for verification will be listed on your My SFS Docs Account.

Submit a copy of the 2015 IRS Tax Return Transcript*

  • IRS Tax Return Transcript - Use if you have updated your IRS data on your SAR after using the IRS DRT. There are three ways to request an IRS tax return transcript:

*The IRS Tax Return Transcript is not a copy of your income tax return. To obtain an IRS tax return transcript, go to www.IRS.gov and click on either "Get Transcript Online" or "Get Transcript by Mail" or call 1-800-908-9946. Make sure to request the "IRS tax return transcript" and not the "IRS tax account transcript." You will need your Social security Number, date of birth, and the address on file with the IRS (normally this will be the address used when your IRS tax return was filed. It takes up to two weeks for IRS information to be available for electronic IRS tax return filers and up to eight weeks for paper IRS tax return filers. If you are married and you and your spouse filed separate tax returns, you must submit tax return transcripts for both you and your spouse.

PLEASE NOTE: 1040 TAX RETURNS ARE NOT ACCEPTABLE

What do I do if I have the DRT or Tax Return Transcript as a task on My SF Docs and I have an amended return?

If you filed an amended return, you will need to submit a copy of your original federal tax return transcript* and a copy of the signed 1040X that was filed with the IRS.

*The IRS Tax Return Transcript is not a copy of your income tax return. To obtain an IRS tax return transcript, go to www.IRS.govand click on either "Get Transcript Online" or "Get Transcript by Mail" or call 1-800-908-9946. Make sure to request the "IRS tax return transcript" and not the "IRS tax account transcript." You will need your Social Security Number, date of birth, and the address on file with the IRS (normally this will be the address used when your IRS tax return was filed. It takes up to two weeks for IRS information to be available for electronic IRS tax return filers and up to eight weeks for paper IRS tax return filers. If you are married and you and your spouse filed separate tax returns, you must submit tax return transcripts for both you and your spouse.

How do I submit documents?

Once signed into My SFS Docs all required documents/tasks will be listed. All verification documentation is now required to be submitted online and through the use of your My SF Docs Account, the only exception is the Identity/Statement of Educational Purpose.

If you are required to complete the Identity/Statement of Educational Purpose, and you are not able to complete in person, then the original notarized statement must be mailed to the University of Delaware along with a legible copy of Government Identification.

Student Financial Services
30 Lovett Avenue
Newark, DE 19716
Attn: Document Processing

Are there deadlines?
  • Yes, once you receive our email notifying you of your open items. We request submission within 3 weeks. We will send reminders to your e-mail until such time as all requests have been met. Please note, failure to complete verification by the start of classes will delay disbursement of aid.
  • If you leave school (drop below half-time, graduate, transfer, etc.) you have 60 days from the last day of attendance to have verification completed and any aid disbursed to your account. This deadline is set by federal law and no exceptions can be made by the school.
  • After the third reminder, we reserve the right to revoke your federal aid and issue those funds to another student. If you re-enter verification by submitting the requested documents, Pell Grants and Direct Student loans would be restored. Your other aid may not be available if those funds have been awarded to other students.
How will I know when Verification is completed?

Once we finalize your Verification Review the University will send an email confirmation. You will also be notified by the Department of Education if there has been a change made to your FAFSA, also usually done via e-mail. You can at any time access your FAFSA through www.fafsa.ed.gov and review your data. Changes are usually marked by a pound sign ("#") at each question affected.

What happens if Verification is not completed?
  • You would forfeit any type of federal and institutional need based aid until verification is complete. (University Need-Based Grants including Commitment Funding, Federal Pell, SEOG and TEACH Grants, Federal Work Study, Federal Subsidized, Federal Unsubsidized and Federal PLUS Loans.) Any outstanding University charges would become your responsibility. Therefore, we encourage you to respond to documentation requests in a timely manner so that we can successfully review your FAFSA and post, verified, eligible aid to your student account as quickly as possible.
  • Thousands of students successfully complete verification every year, and you can, too! If you have any questions, or need some guidance, we are here to help.
  • Please use our web inquiry form to allow us to assist you with any questions at www.udel.edu/SFShelp and use Verification Audit review as the topic or call us at 302-831-2126 to speak with an SFS Advisor. We wish you all the best in your academic endeavors, and we don't want financial aid worries to affect your progress. Please help us meet these federal requirements as quickly as possible so that your experience here at the University will be trouble-free.
Do I have to send my Federal Tax Forms or W-2's?

You only need to provide tax information if the student is selected for Verification review. If you are selected for Verification review, you will be able to review the required documents once signed onto your My SFS Docs Account.

Why was I selected for verification?

Verification selection is done by random sampling. In general, one third of all student aid applicants are selected for verification. The school has the option to select a student for verification if they determine an application requires additional review.

Am I required to complete verification?

In specific circumstances a student can be excluded from having to complete the verification process. If the student meets one of the circumstances for verification exclusion, it does not excuse the school from having to resolve conflicting information except in the case of the death of the student. Verification exclusions include: death of a student, not an aid recipient, and selected for verification after student is no longer attending the school.

Can my financial aid change as a result of verification?

Verification allows the school to make corrections on behalf of the student to ensure the application and Expected Family Contribution (EFC) are accurate. Therefore, a student's eligibility for federal student aid can change based on the corrections made to a student's FAFSA.

Will being selected for verification prevent my aid from disbursing?

The University is unable to process any type of federal and institutional need based aid until verification is complete. (University Need-Based Grants/Scholarships including Commitment Funding, Federal Pell, SEOG and TEACH Grants, Federal Work Study, Federal Subsidized, Federal Unsubsidized and Federal PLUS Loans)

I did not and was not required to file taxes, why am I being asked for tax documents?

The request for tax documentation comes from the options selected when completing the tax section(s) of the household web form. If an option was chosen that indicates taxes were filed or will be filed the application will request tax transcripts, a form 4868 and/or w-2 forms. If an option was chosen that indicates income was earned from work but taxes were not required to be filed, the application will request w-2 forms for income earned from work reported on the web form.

Do I have to send my Federal Tax Forms or W-2's?

You only need to provide tax information if the student is selected for Verification review. If you are selected for Verification review, you will be able to review the required documents once signed onto your My SFS Docs Account.

I'm an eligible noncitizen for purposes of receiving federal student aid, what document(s) do I need to verify my status as an eligible noncitizen?

Documents such as Alien Registration Receipt Card I-151 (front and back), I-94 Arrival/Departure Record, Machine Readable Immigrant Visa (MRIV), Permanent Resident Card I-551, and Resident Alien Card are all acceptable forms of proof of your eligible noncitizen status.

These forms are required to be reviewed by Student Financial Services in their original form (no copies). Please contact your financial aid office to receive instructions on how to get the original documents to the financial aid office. The financial aid office at your school is allowed to make copies of the original documents and upload them on your behalf into your My SFS Docs Account.

Federal and state regulations require the University of Delaware to monitor each student's Satisfactory Academic Progress in order to disburse federal and state funds.

All students who wish to qualify for financial aid while attending the University of Delaware must meet certain standards of Satisfactory Academic Progress. These standards include:

  • A minimum cumulative Grade Point Average (GPA)
  • A minimum credit hour completion rate
  • Completion of a degree or program of study within a maximum number of credit hours.

The Office of Student Financial Services will evaluate a student's academic record and compare his/her record to the federal standards of Satisfactory Academic Progress at the completion of the Spring term.

The satisfactory academic progress policy includes both qualitative and quantitative measures of the student's progress. The qualitative measure establishes a minimum grade point index (Grade Point Average, or GPA) standard. The quantitative measure establishes a maximum time frame for a student to complete his/her program and a minimum number of credits a student must satisfactorily complete each year.

Qualitative Standard

By the end of an undergraduate student's second year of study (defined as 60 credit hours attempted), s/he must have a cumulative grade point average of a 'C' (a 2.0 grade point index). A student may be placed on probation or dismissed for academic deficiency when the index for any semester is less than 1.23 or the quality-point deficit is more than 12.99 points. Graduate students must maintain good standing as defined in the Graduate Catalog.


For financial aid purposes, satisfactory grades are defined as A, A-, B+, B, B-, C+, C, C-, D+, D, D-, P, and S. Unsatisfactory grades are defined as F, L, LW, N, X, Z, W, WF, I, and U.

Quantitative Standard

  1. A student must earn his/her degree based on one of the following schedules:
    1. Undergraduate – Whether a student has received aid or not, a student must earn his/her first bachelor's degree within in 6 years of full-time attendance or its equivalent. In all cases, the Bachelor's degree should be conferred while attempting no more than 180 credit hours.
    2. Graduate – All graduate degrees must be completed within 5 years (10 semesters). During this 5-year period, a student has 3 years of full-time attendance or its equivalent to complete required course work (does not include UNIV 868, 869, or 969). A 7-year limit is provided for doctoral students entering without a master's degree.
  2. To meet the time limits defined above, all students must complete for credit 67% of total credit hours attempted. This completion rate is defined as the number of earned hours divided by the number of attempted hours, where earned hours are courses in which a student has received a grade of A, A-, B+, B, B-, C+, C, C-. D+, D, D-, P and S. Attempted hours include all satisfactory letter grades and unsatisfactory letter grades previously listed, including listener or audited classes, withdrawals and incompletes. Transfer credits are counted in both attempted hours and completed hours in this calculation. Repeated courses are also included in the calculation. If a class is repeated, all of the attempted hours are counted, but only the credit hours from the highest grade for the repeated course are counted as completed. Grades for all repeated courses are counted in the grade point average calculation.
  3. Academic dismissal will result in automatic suspension of all types of financial aid.

Students who fail to meet one or more of the Satisfactory Academic Progress standards at the time their academic progress is reviewed are not eligible for financial aid*. Students will be notified of their failure to meet standards of Satisfactory Academic Progress by email and through UDSIS: however, it is the student's responsibility to stay informed of the University's Satisfactory Academic standards and to monitor their own academic progress.

*Financial Aid affected by this policy include the following:

  • Federal Pell Grant
  • Federal Supplemental Education Opportunity Grant (FSEOG)
  • Federal Work Study (FWS)
  • Federal Perkins Loan
  • Federal Direct Loans (Subsidized, Unsubsidized, and PLUS)
  • Federal Nursing Loan

If extenuating circumstances impacted your progress, you may submit an appeal to determine if your aid can be reinstated. To access the appeal form, go to My SFS Docs and log in with your UDelNetID and password.

Students who wish to have their appeals reviewed prior to the Semester bill due date, August 1, must complete and return the appeal prior to July 1.

Please note the USAP appeal is for one term only. If this appeal is approved you must contact SFS prior to the start of the following semester after grades have posted, if you wish to be considered for aid for the following term.

The University of Delaware strives to offer our families the best financial aid packages possible within the limitations of federal, state and university funding levels. Students and/or families who are experiencing a financial hardship or have had a change in their financial situation not reflected by the Free Application for Federal Student Aid (FAFSA) may explore a Financial Hardship (Family Contribution) Appeal. This process is designed to determine whether additional federal and/or University funds may be available. Please keep in mind that federal and institutional need-based aid is limited and is based on the family's Expected Family Contribution (EFC) derived through the FAFSA process.

*All Family Contribution Appeal requests must also go through verification.*


Why do I have to complete verification?

Verification is the confirmation through documentation that the information provided on the student's Free Application for Student Aid (FAFSA) is correct. The federal government requires us to verify or confirm the data reported by students and their parent(s) on the FAFSA.

Since you are requesting a re-evaluation due to a financial hardship, we are required by the Federal government to first verify the income for the base year required by the FAFSA. This ensures the initial information reported is accurate before making any changes based on your current situation.

Why are we asking for your taxes?

According to the Department of Education, all Financial Hardship (Family Contribution) Appeals must go through the federal verification process first. The University of Delaware must verify the accuracy of the information provided on a student's FAFSA in an effort to assure federal aid is distributed to those who are eligible. Collecting tax documentation is one part of the verification process.

I have submitted my appeal request, what happens next?

After you submit your appeal request, you will receive a communication to log into My SFS Docs and upload all required documentation. Please do not email any personal documents. My SFS Docs is a secure electronic format that must be utilized to ensure the safety of your personal forms.

This documentation will include but not limited to, a copy of your Parents Federal Tax Return Transcript, Students Federal Tax Return Transcript and both the parent and students W-2's. Depending on the type of Appeal, you might be required to upload additional documentation. All the required documentation will be listed on your My SFS Docs, documentation will be listed under verification and Family Contribution Appeal.

What type of documentation do I have to submit?

Based on the type of financial hardship appeal request, will dictate the documentation/forms required for submission. Once your hardship appeal has been approved to go through processing, based on initial information disclosed, you will receive communication from Student Financial Services to setup your My SFS Docs. After gaining access to My SFS Docs you will be able to review all the items requested/required based on your financial hardship.

Is there a timeframe to submit documentation?

From the time of notification, documents should be submitted within 7-10 business days or sooner. Students and families are encouraged to only submit documents that are requested/required by this Office through the My SFS Docs site. Please do not email any personal documents. My SFS Docs is a secure electronic format that must be utilized to ensure the safety of your personal forms.

If there is no activity and/or the hardship request is idle for at least 45 days the family will receive notification that the hardship appeal has been closed due to inactivity.

How long does this process take?

Once the student uploads all the required documentation, the review process will take approximately 10 business days. Please keep an eye on your My SFS Docs to make sure additional documentation has not been requested.

How will I receive notification of the appeal results?

A Student Financial Services Advisor will communicate directly to the student and/or authorized family member the appeal results. All decisions are final.

How much can I expect to receive in additional funding?

Submitting a Financial Hardship (Family Contribution) Appeal does not guarantee an adjustment to your financial aid package. After review of the appeal your aid package may remain the same, possibly increase or reduced according to the financial information provided.

Who will be reviewing my appeal and making a decision?

Every Financial Hardship (Family Contribution) Appeal is thoroughly reviewed by a committee of members within Student Financial Services. All appeals are reviewed according to Federal Guidelines.

What if there is no significant change in my Expected Family Contribution (EFC), what happens next?

If the Expected Family Contribution (EFC) does not significantly change, there will likely not be a change to the financial aid package. Keep in mind the appeal committee considers both federal and institutional aid when determining whether we can offer additional funds. An SFS advisor will contact you to discuss the results of your appeal and discuss other financing or payment plan options.

How can I check on the status of my appeal?

You may contact SFS at 302-831-2126 to inquire or at www.udel.edu/asksfs