Avagene Moore: Welcome to the EIIP Virtual Forum! .... Avagene Moore: Today's Round Table is a special event for us. A new EIIP Partner is featured today, Y Connect, The Prosperity Collaborative, Inc. We will dispense with our usual rules in the name of brainstorming as our host Partner leads us in playing Y2K Connections. Please pay close attention to the instructions given. ... Avagene Moore: I'd like to welcome Jan Nickerson who will facilitate our topic of .... Avagene Moore: Y2K Connections --- building community not crises. Jan is the developer of Y2K Connections, an interactive scenario card game which challenges players with real-life disruptions. ... Avagene Moore: Rick Tobin, an emergency management consultant in California, introduced me to Jan, saying "Y2K Connections is the single most powerful tool I've found to start the dialogue process with communities for Y2K preparedness; Y2K Connections will help erase fears that may occur, or have already started." ... Avagene Moore: Jan's background includes 20 years building high tech businesses, including the money transfer subsidiary for Chase Manhattan Bank, and 7 years in organizational consulting, specializing in collaboration and innovation. ... Avagene Moore: Here's Jan, to tell you about the interactive session she has planned for us today. Jan, we are delighted to have you with us in the Virtual Forum. Jan Nickerson: Thank you, Avagene. It's a pleasure to be here. And I'm delighted to meet all these emergency management professionals.... Jan Nickerson: We have an exciting interactive session planned for this afternoon - you'll actually have an opportunity to play Y2K Connections™ on line, here, in 5 minutes, for half an hour - then we'll open up a Q&A...... Jan Nickerson: First I'd like to tell you why we created this game. You might be wondering how a high tech chief financial officer came to create a game, and what that's got to do with you and your work..... Jan Nickerson: As a CFO, I was in a position to see everything going on in the organization - customers, products, finances, employees, the market place, everything. I imagine that you in your jobs also need to be aware of all the interconnected parts of the communities you work with.... Jan Nickerson: 3 things frustrated me in that role: 1. Short-term thinking, without considering the long term impact. 2. Single- interest decisions, based on only point of view, whether it was financial, OR customer or employee, or any other, without considering all perspectives; and thus often at the cost to others and the organization's relationship with those others...3. And third, resistance to my ideas for how we could work together better.... Jan Nickerson: I mention this because I suspect some of you may have some similar experiences, in your own jobs.... We want people to think ahead, to anticipate, to be aware of consequences of their actions, and their inactions, on themselves and on others, and to be self-motivated about all this. Jan Nickerson: Well, that's what Y2K Connections is all about. Awareness. Thinking ahead, aware of others, aware of the impact of our actions, and inactions, and self-motivated to be responsible. Jan Nickerson: If you're experiencing resistance to the public becoming prepared, it may be because they're not aware. Preparation doesn't make sense if people aren't AWARE of the potential impact. Jan Nickerson: Y2K Connections uses realistic scenarios that might occur, so people can really get how Y2K might impact them - personally, at home, at work, and throughout their community - and so they can realize how resourceful they are Jan Nickerson: It uses Y2K as a context, because no one is exempt from Y2K - we'll all be impacted, in one way or another. But as you'll soon see, most of these scenarios apply to hurricanes, earthquakes, etc.... Jan Nickerson: I'm sure I don't need to tell you that I'm NOT preaching doomsday - I'm saying "become informed" and consider "preparing for the worst, and hoping for the best." Jan Nickerson: While we have 8 months before most of the impact will start to be felt, the breakdowns themselves will be unpredictable. So one of the goals of Y2K Connections is to build trust, relationships, resourcefulness, flexibility, and resiliency - essential elements for being prepared for what's unpredictable.... Jan Nickerson: How do we do that? Well, rather than tell you, let's play the game together and see what you experience.... Jan Nickerson: In an interest of time, and considering the Y2K background you have already, we've provided the Y2K context and the rules for playing in hardcopy, via your email instruction ... Jan Nickerson: The Y2K Context, in a nutshell, is: Y2K is NOT just a computer problem. It's a problem of unpredictable disruption to our infrastructure and the unpredictable social unrest that could follow. And unlike an isolated hurricane or earthquake, these disruptions could occur in every community simultaneously..... Jan Nickerson: While the technological efforts continue to resolve and test the computer systems as best they can, the rest of us need to be aware of the possible consequences of breakdowns, and to be prepared for interruptions to our infrastructure..... Jan Nickerson: This session is NOT about the probabilities of what might happen. This session is about expanding our awareness of our interconnectedness, and how Y2K breakdowns might impact us - from both the emergency manager point of view AND that of the public. Jan Nickerson: With that as context, I'll introduce the game now. Over the next half hour I'll be introducing some realistic scenarios from Y2K Connections. Jan Nickerson: After I read each scenario, we all brainstorm together. You each are invited to share your ideas, simultaneously with each other. ..... Jan Nickerson: Be sure you've read the tips for better play, so we're ALL brainstorming, without being judgmental - there's time AFTER this session to assess and improve ideas before implementing them..... Jan Nickerson: If anyone hasn't read these yet, please time the time to do so now, and catch up with as soon as you can..... Jan Nickerson: You read that we keep score by turning each scenario card over, into a piece of a world map. Every time anyone adds an idea, Avagene (who has a game in hand) will turn a scenario card over...... Jan Nickerson: For each idea that benefits the whole community, not just yourself or your own family, she'll turn TWO cards over. And for each idea that benefits the whole country, or world, she'll turn THREE cards over..... Jan Nickerson: So the bigger your ideas, the faster we'll build the world together. And with that, we'll ALL be winners..... Jan Nickerson: One last point: today is April 13, 1999 It's not January, 2000. You may respond to each scenario from the perspective that we still have over 8 months before most breakdowns are expected to occur..... Jan Nickerson: Does anyone have any questions before we get started? Jan Nickerson: Okay, let's get started. Anyone can respond - you don't need to say ? first. Just jump in. You can scroll back if we move so fast that you can't read all the ideas at the same time.... Jan Nickerson: You'll have 2 minutes to respond to each scenario. Avagene or Amy will say "ding" when there's 15 seconds left - you can complete typing that thought. If you have more ideas that didn't get in, save them to add to the archives later. Ideas are precious!.... Jan Nickerson: We'll start with some easier ones first - you'll have two minutes each. First scenario: Jan Nickerson: How might unprepared citizens in your town or city react to interruptions in their electricity? Avagene Moore: Jam the phone line into the power system. Isabel McCurdy: They get on the phone and call 911 Vern Adler: Initially irate, then more troubled, with telephone inquiry almost immediate. Rick Tobin: Ask their neighbors for help. Jan Zastrow: Purchase all the kerosene lanterns and candles in the state Avagene Moore: Contacting neighbors and people in other parts of town by phone. Isabel McCurdy: put on their TV Avagene Moore: Ding! 15 seconds left . Avagene Moore: Time's up! Amy Sebring: Turn on their portable battery operated radio. Vern Adler: Examine self sufficiency in terms of near term needs for the day or two. Russell Coile: give flashlights to neighbors Jan Nickerson: That was great! Now here's the second. Transportation If you haven't seen it before, you don't see it. Identify 3 microchip applications upon which automobiles and trucks are dependent. Rick Tobin: Listen to radio Jan Nickerson: With quotes, to make this clearer. Transportation " If you haven't seen it before, you don't see it." Identify 3 microchip applications upon which automobiles and trucks are dependent. Amy Sebring: Fuel injection? Russell Coile: smog devices in California Isabel McCurdy: starter Rick Tobin: Online controls for most operating systems, including tracking maintenance, also traffic controls, and controls of fuel systems Avagene Moore: Oxygen sensors part of fuel injection. Vern Adler: radio and "idiot lights" Jan Zastrow: door locks? Isabel McCurdy: Key entry Russell Coile: Car radios Avagene Moore: Ding! 15 seconds left. Jan Zastrow: automatic windows Rick Tobin: The trucks and cars depend on drivers getting licenses which may not be available because of other microchip failures. Avagene Moore: Time's up~ Jan Nickerson: Whew, you thought of some great ones!... Here's the next scenario, on Utilities Jan Nickerson: The water to your city is piped from a mountain reservoir, regulated by a series of valves. You've just realized that no water is coming out of your taps or re-filling the toilet tank. How could you plan for an emergency supply of water for drinking, cooking, cleaning and bathroom uses? Amy Sebring: I expect folks will be filling their bathtubs. Isabel McCurdy: Use water in hot water tanks. Amy Sebring: purchasing bottled water Avagene Moore: Always keep gallons of water on hand for emergency. Russell Coile: collect rainwater from roof Rick Tobin: Read ARC or other preparation books ahead of time, or on the net. Jan Zastrow: dechlorinate poolwater? Isabel McCurdy: use stored water Amy Sebring: Empty the swimming pool Jan Zastrow: desalinate sea water Isabel McCurdy: go to the lake/ocean Avagene Moore: Ding! 15 seconds left. Rick Tobin: Get water treatment tablets from Army-Navy store...can even drink ditch water if you had to if you use Haldron Tablets Jan Zastrow: collect water from mountain waterfalls (will be rainy season here in Jan) Avagene Moore: Times up. Jan Nickerson: Good ones! Now here's a media scenario, inspired by Meg Wheatley's observation: " You can never direct a living system. You can only hope to get its attention." Isabel McCurdy: collect rain water Jan Nickerson: How might you get the attention of the media to avoid sensational coverage of Y2K problems, and to highlight positive community response and opportunities? Russell Coile: ask city authorities to get water tankers to bring water Vern Adler: If I just realized it, it's awfully late! The water in the WC is clean is potable (maybe a little extra iron content). If I prepare for the scenario, I keep a gallon of drinking water for each person in the family. Avagene Moore: Give them good sound information from credible source(s). Amy Sebring: Press conference on current efforts. Amy Sebring: Press release on what IS being done. Jan Zastrow: Um, get some media on this game--great way to get people thinking, not panicking! Amy Sebring: Communicate contingency planning. Rick Tobin: Go to a media person's home and show them how to use the resources they have...and where their own shortfalls are. Russell Coile: We invite two TV stations to our emergency operations center Avagene Moore: Ding! 15 seconds left. Jan Zastrow: Monthly updates/columns in local newspapers, with countdown of "to-do" lists daily in Dec. Avagene Moore: Times up. Vern Adler: Public service announcement from private sector infrastructure segments; banks, power, water authorities, telecomm suppliers, etc. Amy Sebring: Involve community leaders. Jan Nickerson: Now the last scenario in the first group is a "courage" challenge, based on this proven fact: "Self-managed teams are at least 35% more productive than managed ones." Jan Nickerson: " Earn three puzzle pieces for an idea which allows people to manage themselves initiating community action for Y2K readiness Avagene Moore: Form neighborhood groups to ensure readiness in neighborhood. Amy Sebring: Use pre-existing CERT (Community Emergency Response Teams) .... Jan Zastrow: Neighborhood teams--by blocks or condos Isabel McCurdy: Called the auto manufacturers ..they say my car is Y2K compliant Rick Tobin: Do a train the trainer program for CERT and NEST Team leaders. Amy Sebring: or establish one if you do not have such a program. Russell Coile: Ask all the gas filling stations if they have an emergency power generator Jan Zastrow: Volunteer activities centered in neighborhood fire stations Amy Sebring: Place in context of overall community preparedness.. Vern Adler: Call the pastor, minister, rabbi.... all the above to bring their "flocks" to hear constructive messages. Use speaker systems in the neighborhood as in political campaigns. Rick Tobin: Work with schools to form student teams to take ideas home for their families and neighborhoods. Isabel McCurdy: ask gas filling stations if they have a generator now and when was it tested last? Amy Sebring: focus attention on special needs facilities ... Avagene Moore: Ding! 15 seconds Jan Zastrow: Ask libraries to have special readings and group discussions Amy Sebring: hospitals, nursing homes, state schools, etc. Avagene Moore: Time's up! Jan Nickerson: Great job, guys! I know we're speeding through these - your heads must be hurting from all this thinking! You're doing a great job keeping up. Russell Coile: Neighborhood emergency response teams can walk door to door with info Jan Zastrow: it's fun, Jan! Jan Nickerson: Now we're going to add a twist. You've been responding to these scenarios from your own perspective. ... Rick Tobin: Build consortiums of students, retired persons and non- profits. Jan Nickerson: For the next ten minutes, I'd like you to imagine that you have a different job. You can pick the job - anything you want..... Jan Nickerson: Here are some suggestions: Mayor, Hospital administrator, Intern, CEO, teacher, shop owner, minister, police, lawyer, engineer, programmer, judge, convict, drug dealer, baby sitter, nursing home attendant, pilot..... Jan Nickerson: Imagine you have that job, as you consider the next several scenarios. When you contribute an idea, preface your response with your job..... Jan Nickerson: Anyone not ready? ray pena: encourage people to contact you and others whose y2k activities affect their lives. encourage accessibility on the part of all those involved in community y2k preparedness. Amy Sebring: got it Isabel McCurdy: ready. Jan Nickerson: Okay, here's the first scenario on this round: Jan Nickerson: Food & Shelter Your elderly mother lives on the 20th floor of a high-rise apartment. The elevators are not Y2K compliant. How can you plan for your mother's safety and mobility? Jan Zastrow: Lifeguard: have her stay with me on the ground floor for the duration Jean E Smith: Can find alternate living location for the duration Amy Sebring: School teacher ... discuss situation with high rise owner. Avagene Moore: Teacher: Move her in with me if I can't make changes to situation. Russell Coile: Any job except convict -Ask her to move in with you Amy Sebring: What will they be doing for their residents to become compliant or in the alternative ensure their safety ... Amy Sebring: if not satisfactory, move her in for a week or so. Isabel McCurdy: Have an attendant stay with her.. moving her too traumatic Jan Zastrow: Lifeguard: if she doesn't want, then I'd make sure to bring her groceries and water Avagene Moore: Ding! 15 seconds. Jean E Smith: Get everyone on her floor together and work out preparedness plan, just like any other community. Avagene Moore: Time's up.. Vern Adler: police: Organize apartment brigades, working through each house superintendent, for the eventuality of having to carry my mother and others down the steps. BUT first, provide food, medicine, and water provisions in the apartment for at least three days. Jan Nickerson: Great! Next: Transportation: Your city depends on computer-scheduled trains, buses and subways for people to get to work . If embedded microchip failures force the commuter rail and subway systems to close, how will you get to work? Russell Coile: fireman - walk Jan Zastrow: Lifeguard: ride my bike Jan Nickerson: Carol B: Gov't worker: Car pool or drive individually Avagene Moore: Teacher: Make arrangements for other transportation or walk. Jean E Smith: Can work to replace system with non-computer reliant systems like buses and car pools. Amy Sebring: Bus Rick Tobin: I telework. Vern Adler: policeman: I live a block away from the Station house! Or, I take a squad car home over the December 31 week-end! Amy Sebring: Car or carpool, or school bus! Isabel McCurdy: attendant.. walk.. arrange sleep over. Jan Zastrow: Lifeguard: organize carpools using older vehicles not saddled with microchip Jean E Smith: Being rural has its' advantage. Our problem is 16 yo not Y2K. Avagene Moore: Ding! 15 seconds. Avagene Moore: Time is up. Russell Coile: Ask NERTs to provide transport Jan Nickerson: Great ideas. Don't forget, you can get bonus ideas if your ideas benefit the whole community, and double bonus ideas, if they benefit the whole nation, or world! Jan Zastrow: Lifeguard: pedicabs, horse and buggie (tourist thing) Jan Nickerson: Next: Health & Education Your husband just cut his hand, while chopping firewood. The hand is bleeding heavily. You can't get to a medical clinic because the roads have been closed. What could you do to stop the bleeding, and how could you dress the wound? Amy Sebring: Work with school district to make sure school buses will be running. Jean E Smith: Call 911. We do EMD - emergency medical dispatch with instructions to the caller. Vern Adler: police: Be sure I can do admin work in a remote or telework mode and foster this preparedness community-wide. Avagene Moore: Be prepared with Basic first aid training to stop bleeding, disinfect and bind the wound. Jan Zastrow: Lifeguard: apply pressure, antiseptic and clean dressings Russell Coile: cut up a clean towel and apply pressure bandage Carol B: Gov't worker: Call my brother-in-law; certified EMT Isabel McCurdy: Elevate it, tourniquet it ,clean it Amy Sebring: Send him to my next door neighbor who is trained. Rick Tobin: I have several first aid kits, and training, and we have comfrey plants and St.Johns Wort growing in our herb garden to seal a wound. Jean E Smith: Having prepared for Y2K by taking my first aid course. I get a couple of neighbors and we all work together to control bleeding and keep calm. Avagene Moore: Hey guys, we are doing great on putting the world back together. Jean E Smith: PS tourniquets are a no no Isabel McCurdy: Attendant..oopp Amy Sebring: or ask my school nurse what to do. Avagene Moore: Ding! 15 seconds. Avagene Moore: Time's up. AK Miller: utilize the skills developed in the community groups nerts Jan Nickerson: Here's the last scenario of this round, based on the quote: "There is no getting ready other than grace". (don't take this too literally!) And remember to stay in role Isabel McCurdy: I am trained. Jan Nickerson: Name ways of learning and practicing how to stay centered and grounded, and ready to calm panicky fellow- passengers when the elevator stops in a local hotel during a New Year's Eve celebration. Vern Adler: Call hospital and get over-the-phone instruction on what to do with my limited access. Avagene Moore: Do deep breathing and consciously relax and convey calm to others. Russell Coile: sing hymns Jan Zastrow: Lifeguard; have everyone sit down and start singing a calming song Jean E Smith: Most elevators with handicapped access are required to be connected to a 24 hour center for emergency communications. Can use this as means to get help. Isabel McCurdy: tell jokes. Amy Sebring: Teach others on the elevator how to do yoga meditation. Carol B: Gov't worker: Relaxation techniques Carol B: Gov Amy Sebring: Lead in a distracting activity such as story telling. Jan Zastrow: Lifeguard: start trying on each other's clothes! Avagene Moore: Ding! 15 seconds. Vern Adler: Recommend everyone breathe deeply and focus on their mantras. Amy Sebring: ohhhmmmmm... Avagene Moore: Time is up! Jan Nickerson: Great ideas, guys! Take a moment to reflect on how that change in job and perspective impacted your thinking.. You might want to jot down some notes - we'll come back to this later..... Jan Zastrow: Tell stories about other elevator mishaps (with funny endings) Carol B: Gov't Worker: Getting to know each other through conversation Rick Tobin: I've done this. Singing can help....but only if you hold a tune. Jan Nickerson: Now we're going to add another twist to your perspective. Imagine that you are challenged in some way. Physically, mentally, emotionally, whatever..... Vern Adler: Amy's right on....engage in joint conversation and get to know each other for the duration... Carol B: Gov't worker: Sing! Jan Nickerson: You choose the challenge. Here are some to consider: elderly immobile; 6 years old; blind; single parent, 9 months pregnant, homeless, dependent on dialysis, severe diabetic, deaf, quadriplegic, drug addicted, battered wife with kids, fearful of neighborhood bullies.... Isabel McCurdy: hey , it is New years everybody sings off key!! Jan Zastrow: Aren't we ALL challenged emotionally?! Jan Nickerson: As before, imagine yourself with this challenge, when you consider each scenario. Identify the challenge at the beginning of each response. Jean E Smith: Bottom line is to keep calm...whatever it takes. PS couldn't get logged on so came in middle of this and didn't know you had roles assigned. oopps Jan Nickerson: Utilities: You lose electricity for 8 days. How many candles and flashlight batteries would it take to keep light in your home? How will you keep warm and cook food while the power is out? Does your water work without electricity? Jan Nickerson: Remember - come from your "challenge" and identify what it is, in your response. You're no longer an EM professional, responding Avagene Moore: homeless: I would be concerned about the utilities in shelters. Might have to go to another part of town. Jean E Smith: Just like today, all those scented candles I have would finally be used. Have fireplace and gas grill for heat and cooking. Would bring neighbors in. Most have alternate heat sources as well as cooking sources. We would camp out in the neighborhood together. Jan Zastrow: Dependent on dialysis: I'd freak out--try to camp out in hospital Vern Adler: homeless: I'll sleep in doorways of buildings heated. I'll request access to warmer subway stations. I'll hitch to more southern climes. Amy Sebring: child - pitch a tent in the back yard and play camping in the wilderness. Isabel McCurdy: blind...wear warm clothes and use my canned. Isabel McCurdy: ooppss. use my canned food Amy Sebring: Gather twigs for campfires. Russell Coile: immobile - go to bed at dark, wear warm clothes, eat canned goods without cooking Avagene Moore: Homeless: band together and share with other homeless. Amy Sebring: Eat candy bars. Avagene Moore: Ding! 15 seconds. Vern Adler: homeless: I'll approach restaurateurs for leftovers. Avagene Moore: Time's up. Jan Nickerson: Very thoughtful ideas. Here's another scenario Amy Sebring: Invite my other playmates to camp with me. Jan Nickerson: What might you do if 911 fails to respond to your call for fire protection when a burning candle starts a fire on the sofa? Vern Adler: I'll barter work for food house-to-house ray pena: quadriplegic - very dependent on agencies that provide my home services. I know they have worked with the county emergency management agency, and I know the plan they have developed to respond to power outages. I will have been taken to one of the local hospitals. Jean E Smith: My preparedness kit will tide me over for three days. So my neighbors and I will have to work together. We are in process of assessing shelter capabilities for heat (generators) and light. Russell Coile: use one of my home fire extinguishers Vern Adler: Evacuate premises -- those are toxic gases! Jean E Smith: Local power company already makes power dependent customers have back up plan. Avagene Moore: homeless: I don't have a sofa but may need response to a fire. Main concern would be personal safety. Isabel McCurdy: blind...would not have a candle.. don't need one to see.. therefore no fire Jan Zastrow: Try to put out fire using blanket, water Avagene Moore: Ding! 15 seconds. Avagene Moore: Time is up! Jan Nickerson: Nice going. Keep in mind community and nation, as you consider the next scenario, based on Helen Keller's quote: I am only one; but I am still one. I cannot do everything, but still I can do something. I will not refuse to do the something I can do. .... Jan Nickerson: What could you and your church, synagogue, mosque or other spiritual group do to help your community prepare for the unpredictable breakdowns possible from Y2K? Jan Zastrow: Educate others with realistic expectations Avagene Moore: Homeless: be part of a group that prepares and looks after each other's needs. Amy Sebring: Food kitchen. Pot luck suppers. Jan Zastrow: Recreational activities to relieve stress Avagene Moore: Homeless: Help spread the word to others. Jean E Smith: Let me describe what is happening locally right now...several churches are exhorting congregations to prepare for the end and stock pile six months worth of supplies. It is truly tough to be a voice of reason in the face of such information from respected community sources. Isabel McCurdy: blind.. church would send someone over and not leave me alone.. because I am a member and they know that I am blind. Avagene Moore: Ding! 15 seconds. Jan Zastrow: Organize group functions, like shared potluck meals, etc Avagene Moore: Time is up! Jan Nickerson: Great going. Here's the last scenario from the "Challenge" round. It's based on Elizabeth Dole (American Red Cross) saying: " The midst of a disaster is the poorest possible time to establish new relationships and to introduce ourselves to new organizations." Vern Adler: Just about EVERYTHING cooperatively, from storing food and water to providing reliable transportation as need in emergencies, to communicating throughout the community sans phones and having a portable radio at pre-fixed locations with ample batteries (from refrigerator storage in many homes). Jan Nickerson: Identify the circumstances in which you would welcome education or aid from local or national civic groups. (Remember to stay in role here) Avagene Moore: Homeless: If food, water and power sources were depleted and I am on the street. Isabel McCurdy: blind...only someone that I know and trust already!! Vern Adler: Right now, I'd like a dry foods listing and the other preparedness information for natural hazards publicized by FEMA and The American Red Cross. Jan Zastrow: Dialysis: health professionals I already know (local hospitals, prof. neighbors) Avagene Moore: Ding! 15 seconds. Avagene Moore: Time is up! Jan Nickerson: Again, some great idea. Nice going. Now, two last courage challenges - you can respond as yourself, not in role: Jean E Smith: We would use our volunteer resource/needs group to determine needs and tap into national level through their counterparts. We have already used and local people trust them when paired with local counterpart. We use to provide public information, cash, non-perishable foods. No household furnishings or clothes. Jan Nickerson: Courage People need to know you care before they care what you know. Earn 2 puzzle pieces for sharing what you care about. Vern Adler: homeless: I need to be able to walk to the nearest hospital or clinic, or shelter that 's operational. Avagene Moore: I care that people are safe and daily necessities are available. Carol B: Expectant Mother: The elderly and homeless Carol B: Expectant Mother: Single parent families Jan Zastrow: Maintaining quality of life, social/community aspects, not just food and shelter Jean E Smith: I care that people approach this is a rational, not panicky manner. Bottom line, all computers have bugs...bad things happen to good people...we all need to be prepared for bad things. Avagene Moore: Ding! 15 seconds. Amy Sebring: child -- I care that other children are not frightened Avagene Moore: Time is up! (Time is getting short, Jan.) Isabel McCurdy: I care for their emotional support.. Give hugs and listen. Jan Nickerson: Nice. really nice. Here's the last courage challenge, based on Eric Hoffer's quote: " In times of change, learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists." Vern Adler: I care that panic not bring a self-fulfilling prophecy of shortages and irrational behavior under duress within a community. Jan Nickerson: Speak from your own perspective, not in role. We'll all earn 2 puzzle pieces for each person sharing something valuable you've learned about building community not crises around Y2K - in this game .... Jan Nickerson: We'll all lose 2 puzzle pieces for each person who doesn't respond, signifying you may be relying only on established "reliable" skills to deal with Y2K. Isabel McCurdy: That we are interdependent on each other...Can't do it alone. Jan Zastrow: Keep others' perspectives in mind, not just our own situation Jean E Smith: Amen Carol B: Teaming together as community Avagene Moore: I need to be creative and sharing with others. Jan Zastrow: Silly ideas can be the best in some stressful situations! Avagene Moore: I need to be patient and understanding. Amy Sebring: That by focusing on other's needs not my own, that I will be too busy to panic about myself. Russell Coile: reinforces value of NERT/CERT programs Carol B: Put others first Avagene Moore: Ding! 15 seconds. Jan Zastrow: Reassess values about time management and what's really important in long run Rick Tobin: That we can all learn more about each others needs by openly discussing our challenges Isabel McCurdy: Need to learn different things.. laugh !!! Avagene Moore: time is up! Jan Nickerson: Before we ask Avagene how we did, in bringing the world together, let's hear from you - quickly - just one minute for each of 3 questions: How was this experience for you - overall? (you can all "speak" at once) Carol B: Fun Jan Zastrow: Great, very valuable! Carol B: A learning experience AK Miller: Build in preparedness on the family preparedness program.. Look at Y2K as an opportunity to assist the larger community prepare for any event Vern Adler: I remember the jobs air raid wardens were to do in World War II. As a kid, I put my trust in their volunteer actions on behalf of the community at large. .. They formed a responsible network to help meet needs of the citizenry. I'd be an Air Raid Warden when I growed up! Jennifer Suter: Valuable Russell Coile: worthwhile Isabel McCurdy: It was a hoot!! Jan Nickerson: How did the shift in roles or challenges impact your perspective and responses? Jean E Smith: Made me think to include people with challenges in our planning Carol B: Great to see other people's ideas so readily Isabel McCurdy: Brought out different perspectives. Jan Zastrow: I'd like to see this "game" done locally, nationally, globally Carol B: I'd like to play again Jean E Smith: Wanted to get my asst dir in on this and will next time Isabel McCurdy: I want to play again. Rick Tobin: It shows the linkages we forget about. Amy Sebring: surprising, in that there is so much consensus on what is important Jan Zastrow: Great exercise in a Y2K workshop setting! Jan Nickerson: Is there anything else you've discovered or learned, relevant to your work in emergency management, which you'd like to share? Vern Adler: Not significant because the roles stayed close to being individual for the most part. Group responsibilities are a different universe of actions that must be encouraged and trained. Jean E Smith: Will use your ideas and responses for our Y2K scenario which we begin planning this week Rick Tobin: Let people take their ideas and nurture them . Vern Adler: I'd be mayor for the next game or Councilman.... Amy Sebring: Appeal to the folks with common sense. Isabel McCurdy: Make planning a fun things instead of concentrating on the doom and gloom scenarios. Jan Nickerson: Great! Thanks. Avagene, how'd we do on bringing the world together? How many of the 105 world puzzle pieces did we earn? Avagene Moore: I had fun. I was 'really' busy! We brought the world together on 2 scenarios back. Rather early on! We did very well. Jan Nickerson: Now, it's your turn to ask some questions. What questions do you have, you'd like me to address? Avagene Moore: Plug in a question mark please. Amy Sebring: ? Avagene Moore: We will take a couple of questions if you have them Avagene Moore: Amy. Jan Zastrow: ? Would be fun if we could "see" the puzzle pieces coming together, maybe in another browser window Jan Zastrow: (oops, sorry!) Jan Nickerson: Great idea! Amy Sebring: Jan, please tell about your teleplay option and put up your Web address. Russell Coile: Is there a school solution to the stuck elevator problem? Isabel McCurdy: ? Jan Nickerson: We play On the telephone - every other Thursday night at 9 PM Eastern Time - Just call 702-821-1785 to patch in. Next one is April 22. Avagene Moore: Let's give Jan a chance to respond. Jan Zastrow: I mean by using Flash or some other new software, to be able to move puzzle pieces into play (like on Macromedia Website) Jan Nickerson: Website is www.Y2KConnections.com Jan Nickerson: re "school" answers... Vern Adler: ? Jan Zastrow: Check out the puzzle thing at www.macromedia.com Jan Nickerson: we generate the questions, and encourage the players to generate the answers. Often an answer might be, how can we find out. Which is a fine answer.... Jan Nickerson: We'd rather they come up with a 80% effective answer that they "own" and will do, than they resist a 100% answer which they won't do anything with. Avagene Moore: Isabel, please. Jan Nickerson: Who does the work makes the difference" People are committed to the ideas they generate. They more we let them generate the ideas, they more they will make them happen Isabel McCurdy: you answered the question already, thanks. Avagene Moore: Vern, next. Vern Adler: Will Y2K dysfunctions plague us throughout year 2000 or will contingency planning and work-arounds bring us back to "normal" early in 2000?s Jan Nickerson: Great question, and beyond the scope of today's hour. Wanna hang around for a beer to talk about that one!??? ;) Avagene Moore: This will be our last question for the moment. If you want to stay online afterwards, please do. We will wrap up now with announcements of upcoming events. ... Avagene Moore: Thanks Jan and audience. This was great ... Avagene Moore: Tomorrow, Dr. Don Wilhite will be our speaker in the Virtual Classroom. Dr. Wilhite is the Director of the National Drought Mitigation Center (NDMC). He has a very informative session planned for us. ... Avagene Moore: Next Tuesday, April 20, 1: 00 PM EDT: We will be celebrating National Volunteer Week, April 18-24, a time for service and recognition across America. ... Jan Nickerson: You've generated some great ideas today - I believe they'll all be available in the archives, if you'd like to take a look afterwards, to catch some you might have missed, or to follow up on some idea keepers.... Avagene Moore: On Wednesday, April 21, 12: 00 Noon EDT, the city of Lubbock Texas will be featured in a panel to discuss their recent Y2K exercise. ... Avagene Moore: Thanks to Jan today for a fun and thought provoking session. And thank to you, audience, for your participation. Hope this was beneficial for all! ... Avagene Moore: The EIIP Virtual Forum Round Table is adjourned for today. Please feel free to hang around for a few moments if you like for more questions or comments. Jan Nickerson: I'd like to thank each one of you for playing with us today, for your great ideas, and for your commitment and contribution to the community. I believe the muscles you and your community will develop in playing this game will come in handy during the Y2K events themselves! .... Jan Nickerson: Breakdowns will cause some unpredictable consequences, which we'll just have to deal with as best we can. The better prepared we are, and the better we know, trust and care about each other, the more successful we're likely to be in dealing with the unexpected when if happens. Jan Nickerson: And you know, we're ALL on the Y2K Leadership Team, whether we know it or not! Thanks again, for participating today, for your leadership, and for helping others find their place on the Y2K Leadership Team. Amy Sebring: (yes, a transcript will be available this afternoon, text version) Avagene Moore: Good session, Jan! Fun and informative! Jan Nickerson: One thing I got out of this, beyond some wonderful ideas, was the delightful humor you all contributed. Thanks! Amy Sebring: Very nice use of the chat capability. Thanks! Jan Nickerson: You guys were great! btw, in a face-to-face game, usually only one speaks at a time, so we give 3 minutes per scenario. We covered a lot with this technology, and everyone participating simultaneously. Isabel McCurdy: Jan. you got have Canadian players? Jan Nickerson: Me, too. It's available worldwide through the web, and it's recommended in a number of Y2K toolkits being developed. Where would you like to see it, Jan? others? Isabel McCurdy: Planning on hard copy? Jan Zastrow: Yes, Jan, this medium is perfect for idea-sharing (no distractions of the physical) Amy Sebring: Well, let's talk Jan N. maybe we can do a chat version of your teleplay? Jan Nickerson: We have a lot of Canadian players. The co-creator of the game lives in Vancouver, and plays lots of games there.... Jan Nickerson: And the Dept of Ministry (Health) in Ottawa has bought two cases, for distribution to physicians, health centers Jan Nickerson: hard copy: the game comes in a pouch, with 105 scenario cards (plus guide, game aid, even an audio tape) - easy to carry to different events - durable. Can be played again and again, with different roles (Like Vern in Mayor next time!) Avagene Moore: I have a copy of the game. It is very nice. Has an audio tape also. Isabel McCurdy: Cost of game? Jan Zastrow: I'll let the EMS training dept. know about this one (Ed Kalinowski) Jan Nickerson: Marilyn Hamilton. She's at crg@crgleader.com and at 604-852-0566 Jan Zastrow: How about a post-Y2K game for long term follow up of the inevitable problems? Jan Nickerson: Y2K Connections is available for $30 online at www.Y2KConnections.com. We offer quantity discounts for distributor kits of 14 games, and cases of 24 games. Call me, Jan Nickerson, at 508-358-7002 or email Y2KConnect@aol.com to arrange for a bulk purchase or a workshop or to follow up for any reason. Isabel McCurdy: Thanks Jan. Avagene Moore: The game could be adapted to all hazards! Jan Nickerson: re post-Y2K game - absolutely! To deal with the stresses, if it continues. Yes, an all hazards-editions Rick Tobin: Absolutely. This game has decades of possibilities. Jan Nickerson: Vern, you raised a good point about groups. Avagene Moore: And teach at the same time? Jan Nickerson: When we play around a table, 5-7 people per table (multiple tables in a room, for large groups).... Jan Nickerson: people can see more visually the numbers of puzzle pieces being earned for ideas that benefit the whole community, or the whole nation, and they quickly start modifying their responses.. Jan Nickerson: to be bigger, to get more puzzle pieces. More so, than we saw here today. I think the absence of the visual was probably why. Jan Nickerson: Also, because perhaps most of the folks here are constantly thinking about others - it may have been a shift for them to think about themselves (i.e. the role they were playing) What do you think? Isabel McCurdy: How about in other languages, Jan? Avagene Moore: We still did very well, Jan. Jan Nickerson: You did great!!!! Jan Nickerson: I've been asked to consider Spanish and Korean. I'm open to any language - we need a sponsor to fund the translation and initial production run. Would be a great cause for a foundation, or community-oriented business. Any government agency apt to get involved in this? Avagene Moore: Who would have thought we could actually play a game in a chat room? Perhaps a first? Certainly for the Virtual Forum and you guys were here! Jan Nickerson: AND we get to go back, and see the ideas you generated, and follow up on them, and others can too. This is a great technology and Avagene, emforum is a great place Vern Adler: The profit motive needs more attention. After all, if things DON'T work, people lose jobs and companies go out of business. If chambers of commerce locally speak on behalf of infrastructure elements, the public will believe, and, in turn, prepare. Jan Nickerson: I loved your ideas and interest - I'd love to keep in touch - how do I reach you? Avagene Moore: I think you see the interest today by the number of people who stayed over. Jan do you want to plug in the 10 steps we discussed. Or put in a URL. Jan Nickerson: Rick, thanks a lot, and for coming, and for introducing me to emforum and to Avagene. I really appreciate it. Jan Nickerson: Ah, yes, I'll plug them in now Jan Nickerson: I'd like to share with you what one community says about Y2K: .... Jan Nickerson: What we are trying to do on Kauai is create a picture of a community that can be called upon in times of crisis. It will not matter if Y2K comes to be regarded as the biggest hoax in human history..... Jan Nickerson: The simple act of bringing our island into a state of "Community Compliancy" will build much needed bridges that will be available to all of Kauai should a crisis occur. There is no wasted effort. There is no adversary. ... Jan Nickerson: There is only the simple actions of a community remembering what it means to have neighbors, strengths and weaknesses. When all is said and done, Kauai will be much stronger..... Jan Nickerson: Another community, Lowell Massachusetts, has taken on ten community goals, relative to Y2K. Listen to just three of their "prioritized list of goals to help us all decide which projects to work on and understand how they fit into others' projects: .... Jan Nickerson: 5. Ensure no businesses fail. 6. Ensure no non- profits fail 8. Use a community-wide inclusive planning process to create community contingency plans." .... Jan Nickerson: Isn't that just extraordinary? What if every one of our communities took on just these 3 goals? Here's all ten, for the archives. And you can read all ten online at http://lowellonline.org/bna/y2k/topten.html; Jan Nickerson: Top Ten Community Goals Extracted from http://lowellonline.org/bna/y2k/topten.html Jan Nickerson: Our objective is to ensure that Lowell is a Y2K Safe Haven....We will work with all groups in Lowell and do whatever is necessary to protect our residents, businesses, and organizations from the risks of Y2K. Jan Nickerson: Here is a prioritized list of goals to help us all decide which projects to work on and understand how they fit into others' projects: Jan Nickerson: 1. Secure local critical infrastructure. Jan Nickerson: 2. Share information. Jan Nickerson: 3. Accept emotional/spiritual support... we cannot do this alone! Jan Nickerson: 4. Have a community volunteer framework available for action-oriented people to step into as they become aware of the situation. Jan Nickerson: 5. Ensure no businesses fail Jan Nickerson: 6. Ensure no non-profits fail Jan Nickerson: 7. Help others. Jan Nickerson: 8. Use a community-wide inclusive planning process to create community contingency plans. Jan Nickerson: 9. Encourage critical thinking. Jan Nickerson: 10. Avoid blame. Avagene Moore: Thank you, Jan. Very good tips for all communities. Avagene Moore: You have been kind to hang with us a few extra minutes. We don't want to impose. Thanks for your efforts. Avagene Moore: It is probably time to adjourn, folks. Thanks to all.