08:03:45 PM Jan Zastrow:Aloha from the Center of Excellence in Disaster Management & Humanitarian Assistance. My name is Jan Zastrow and I am the Information Network Director. 08:04:05 PM Jan Zastrow:It's a pleasure to be here today, and as new partners with the EIIP, I'm especially pleased to represent our Center in this forum. 08:04:16 PM wsallade:Avagene, we met the incoming president of the Lawrenceburg Rotary at Indianapolis. His name was Dr. Clark, a local dentist. He said he recognized your name. 08:04:55 PM Avagene Moore:(Nice, Wayne. We will talk about that later.) 08:05:09 PM Jan Zastrow:Before we begin, I want to clarify that no,although the Center of Excellence is located in Hawaii, our focus is really Asia and the Pacific Rim. 08:05:32 PM Jan Zastrow:We are not the local or state emergency management system... 08:05:41 PM Jan Zastrow:that is conducted by the State and County Civil Defense agencies and the Emergency Medical Services division. 08:05:55 PM Jan Zastrow:First of all, about our name--what is a Center of Excellence?... 08:06:11 PM Jan Zastrow:Centers of Excellence are formed to resolve complex issues which no single organization or agency is tasked to resolve, 08:06:28 PM Jan Zastrow:or is capable of resolving on its own.. 08:06:40 PM Jan Zastrow:They bring to bear the resources of several agencies or organizations and usually involve an academic component, 08:06:52 PM Jan Zastrow:in order to approach the issues from a fresh research-oriented perspective... 08:07:06 PM Jan Zastrow:There are Centers of Excellence in Health, Manufacturing, Rural Development, you name it! 08:07:18 PM Jan Zastrow:Our Hawaii Center of Excellence facilitates civil-military operations and cooperation ... 08:07:32 PM Jan Zastrow:through integrated education, training, research, information management and operational readiness. 08:07:44 PM Jan Zastrow:The emphasis is on civil-military operations and cooperation. 08:07:57 PM Jan Zastrow:We acknowledge the need for the collaboration of both sides to have a meaningful impact on these costly events-- 08:08:10 PM Jan Zastrow:costly in terms of both human lives and resources. 08:08:25 PM Jan Zastrow:All organizations involved in international disaster relief efforts recognize the need for many different players in Operations Other Than War (OOTW)... 08:08:39 PM Jan Zastrow:the military, the International Committee of the Red Cross, the World Health Organization, UN Peacekeepers... 08:08:49 PM Jan Zastrow:These groups must work together and share their expertise; each one plays a part. 08:09:00 PM Jan Zastrow:The need stems from these situations... 08:09:08 PM Jan Zastrow:Natural Disasters ... 08:09:21 PM Jan Zastrow:They may be so severe that the region is completely debilitated and incapable of handling the relief and recovery effort alone, 08:09:34 PM Jan Zastrow:particularly those threatening large, vulnerable populations... 08:09:44 PM Jan Zastrow:Complex Emergencies ... 08:09:53 PM Jan Zastrow:These are situations involving conflict, and often result in a large number of displaced persons or refugees... 08:10:08 PM Jan Zastrow:Examples of this are Rwanda and Somalia, 08:10:17 PM Jan Zastrow:where the US government and the US military recognize that no single entity or nation can resolve the problem or stabilize the threat... 08:10:36 PM Jan Zastrow:Finally, Consequence Management issues involve a nuclear, biological, chemical or terrorist event. 08:10:51 PM Jan Zastrow:Again, these are highly complex situations that have dire consequences over which no one agency, military, or government structure is able to prepare for, mitigate, control or recover from independently. 08:11:20 PM Jan Zastrow:The Center of Excellence is a partnership, made up of several components: the US Pacific Command represents the operational component ... 08:11:53 PM Jan Zastrow:the Pacific Regional Medical Command at Tripler Army Medical Center (where we are housed) facilitates the training and educational component ... 08:12:05 PM Jan Zastrow:And the University of Hawaii performs its role as the primary research partner. 08:12:19 PM Jan Zastrow:We are also partners with the Centers for Disease Control and Prevention in Atlanta. 08:12:28 PM Jan Zastrow:In fact, two CDC staff have been brought onboard full-time, a research physician and a research program project manager. 08:12:44 PM Jan Zastrow:The Center interfaces with many other organizations as divergent as host country armed forces, UN agencies, non-governmental organizations, 08:12:58 PM Jan Zastrow:--US agencies such as the Office of Foreign Disaster Assistance and the US Institute of Peace, and Johns Hopkins and Harvard Universities. 08:13:10 PM Jan Zastrow:We also collaborate with other federally funded projects in the Pacific Region such as the Pacific Disaster Center and the Asia-Pacific Center for Security Studies. 08:13:24 PM Jan Zastrow:The three key activities that the Center is working on are ... 08:13:32 PM Jan Zastrow:Operations, Education and Research. 08:13:45 PM Jan Zastrow:The operating principles of the Center of Excellence are ... 08:13:59 PM Jan Zastrow:to foster trusted partnerships... 08:14:14 PM Jan Zastrow:(like the EIIP!) 08:14:24 PM Jan Zastrow:develop a worldwide adjunct faculty of disaster experts... 08:14:44 PM Jan Zastrow:produce readiness-based research through its Research Program--over $700,000 this year... 08:14:54 PM Jan Zastrow:and to furnish an essential link to, between and among its partners and participants. 08:15:09 PM Jan Zastrow:One of the primary activities of the Center has been to provide training through conferences, seminars and workshops... 08:15:19 PM Jan Zastrow:for over 5,000 civilian and military professionals from 26 nations. 08:15:28 PM Jan Zastrow:Our main "bread-and-butter" course is the "CHART" course... 08:15:37 PM Jan Zastrow:that stands for Combined Humanitarian Assistance Response Training. 08:15:48 PM Jan Zastrow:We've given the course internationally to foreign armed and defense forces when requested, such as in Singapore, Japan and Indonesia. 08:16:01 PM Jan Zastrow:Another annual course we sponsor in conjunction with the International Committee of the Red Cross is the "HELP" Course ... 08:16:09 PM Jan Zastrow:that's Health Emergencies in Large Populations, an intensive, three-week course covering all aspects of the on-hands management of a complex emergency ... 08:16:27 PM Jan Zastrow:Now in its third year, this course is open to US military doctors and nurses who can apply this training in the field. 08:16:38 PM Jan Zastrow:We've also done individual conferences on such topics as Technologic Advances in Disaster Management ... 08:16:47 PM Jan Zastrow:and Medical Consequence Management of Biological, Chemical, Radiation & Terrorist Events. 08:17:04 PM Jan Zastrow:That brings me to my own program at the Center, "PDMIN" (pronounced Pad-min) ... 08:17:15 PM Jan Zastrow:the Pacific Disaster Management Information Network. 08:17:25 PM Jan Zastrow:The Information Network provides information products and services, and supports the Center's research and training initiatives. 08:17:55 PM Jan Zastrow:PDMIN designed, implemented and maintains the Center's website at (check us out later!) ... 08:18:13 PM Jan Zastrow:which provides pre-evaluated, relevant links to quality resources... 08:18:18 PM Amy Sebring:http://coe.tamc.amedd.army.mil 08:18:28 PM Jan Zastrow:and, hopefully, information sharing among the Disaster Management/Humanitarian Assistance community. 08:18:39 PM Jan Zastrow:We've also just completed an interactive multimedia CD-ROM on Nuclear, Biological, Chemical & Terrorist Events ... 08:18:52 PM Jan Zastrow:taken from the lectures at the Medical Consequence Management conference I mentioned a minute ago... 08:19:02 PM Jan Zastrow:As our first Distance Education initiative, we hope to also put parts of that course on our website soon, too! 08:19:15 PM Jan Zastrow:Our latest project is to build an Electronic Information Service... 08:19:23 PM Jan Zastrow:expert web searching by professionally trained searchers... 08:19:31 PM Jan Zastrow:Currently we're beta-testing this service with the US Pacific Command and other military outfits ... 08:19:38 PM Jan Zastrow:but we eventually hope to make it available to our partner Non-Governmental Organizations (NGOs), too. 08:19:49 PM Jan Zastrow:In summary... 08:19:57 PM Jan Zastrow:The Center of Excellence 08:20:06 PM Jan Zastrow:addresses current gaps identified by field experience in training and education, operations and research... 08:20:13 PM Jan Zastrow:Breaks down barriers to communication which exist between vertical organizations... 08:20:21 PM Jan Zastrow:Fosters worldwide partnerships among organizations and agencies with very different cultures ... 08:20:29 PM Jan Zastrow:and anticipates new challenges, such as consequence management, which may not be addressed by traditional organizations. 08:20:57 PM Jan Zastrow:Thanks for "listening"! I'll throw this open for questions now... 08:21:11 PM wsallade:Jan, what research, if any, are you aware of that deals with the needs of large, vulnerable elderly populations in disasters -particularly hurricanes or typhoons? 08:21:54 PM Jan Zastrow:Let me let my medical epidemiologist here answer that one 08:22:23 PM Jan Zastrow:He says that he's not aware of any specific programs that look at the needs of the elderly. 08:22:54 PM Jan Zastrow:He also says" Certainly, the needs of the elderly ARE being looked at by the broader emergency medical community 08:23:07 PM Jan Zastrow:"but nothing specific to disasters." 08:23:29 PM Amy Sebring:Has the center been involved in the situation in Indonesia recently Jan? 08:23:41 PM Jan Zastrow:"There's a lot of work being done in the area of children's needs in disaster, tho" 08:23:50 PM wsallade:That's what I was afraid of. They are a very special breed, and so at-risk to loss of "comfort" services. They don't seem to do well when faced with long-term recovery. 08:23:58 PM Jan Zastrow:(That from Dr. Richard Brennan, my COE/CDC colleague 08:24:08 PM Isabel McCurdy:Can you elaborate more on "consequent management"? 08:24:34 PM Jan Zastrow:Consequence management is the range of activities designed to address 08:24:51 PM Jan Zastrow:the broad health and environmental consequences of an incident 08:25:04 PM Jan Zastrow:involving chemical, biological or nuclear agents. 08:25:30 PM Avagene Moore:(Jan, there is a question from Amy, also. See above.) 08:25:50 PM Jan Zastrow:Regarding Amy's question we have been acting as an information broker 08:26:03 PM Jan Zastrow:using our contacts on the ground from UN agencies 08:26:27 PM Jan Zastrow:and providing two briefs per day to the US Pacific Commander in Chief. 08:26:57 PM Amy Sebring:Are you using Internet technologies to collect info Jan? 08:27:13 PM Jan Zastrow:Yes, we do use the web a lot 08:27:31 PM Jan Zastrow:but, frankly, only newspaper sources-- 08:27:33 PM annmarie:Jan, what information technology and services do you provide to support an event response? 08:27:56 PM Jan Zastrow:the nitty gritty info, as in situation reports from the field are rarely 08:28:06 PM Jan Zastrow:made available on the Internet. 08:28:20 PM Amy Sebring:I was referring more to email, etc. Jan 08:28:21 PM Jan Zastrow:I do use Reference.com, however, to search 08:28:34 PM Jan Zastrow:newsgroup and email discussion group messages 08:29:00 PM Jan Zastrow:to see what people may be saying from a disaster setting 08:29:17 PM Jan Zastrow:That's at for those who may be interested. 08:29:30 PM Amy Sebring:http://www.reference.com 08:29:54 PM Jan Zastrow:Mostly we use proprietary online databases and personal NGO and IO (Internationational Organization) contacts 08:30:15 PM Jan Zastrow:We work at developing relationships 08:30:26 PM Jan Zastrow:with UN Country Officers 08:30:34 PM Jan Zastrow:and most of our adjunct faculty 08:30:49 PM Jan Zastrow:have a bank of contacts that are available to us. 08:31:10 PM Jan Zastrow:Yes, Amy, thanks for the URL clarification! 08:31:10 PM Kevin Farrell:Jan.... Is the NBC CD a hybrid? 08:31:30 PM Jan Zastrow:Kevin, not sure what you mean by "hybrid"? 08:31:47 PM Kevin Farrell:Combination Win/Mac 08:32:02 PM Jan Zastrow:Yes, it can be used on both Mac and PCs 08:32:07 PM Kevin Farrell:(we're a Mac shop) 08:32:15 PM Jan Zastrow:It was developed on Apple Media Tool but 08:32:29 PM Kevin Farrell:How get one? 08:32:32 PM Jan Zastrow:can be run on both--a big issue here because all of the 08:32:40 PM Jan Zastrow:Department of Defense is PC-based! 08:33:06 PM Jan Zastrow:I'll be happy to mail one to you if you email me your (physical) address.. 08:33:18 PM Jan Zastrow:In fact, anyone here who would like one, 08:33:31 PM Isabel McCurdy:I would. 08:33:37 PM Jan Zastrow:please email me at zastrowj@website.tamc.amedd.army.mil 08:33:47 PM Jan Zastrow:with your address. 08:33:55 PM Avagene Moore:You will get requests, Jan. 08:34:00 PM Jan Zastrow:Great! 08:34:09 PM Jan Zastrow:I'm hoping they will be useful 08:34:22 PM Avagene Moore:Jan, how many people work at the Center of Excellence? 08:34:44 PM Jan Zastrow:We currently have 16 folks full time on staff 08:34:53 PM Jan Zastrow:Up from about 6 just a year ago! 08:35:16 PM Jan Zastrow:Unfortunately, this is a "growth" industry. 08:35:26 PM Kevin Farrell:http//www.firenet.apg.army.mil My address is there.... 08:35:38 PM Jan Zastrow:Thanks, Kevin. 08:36:03 PM Jan Zastrow:I heard that 10 U.S. states have tasked their National Guards 08:36:22 PM Jan Zastrow:with heading the NBC Emergency Management program 08:36:39 PM Jan Zastrow:That's Nuclear, Biological and Chemical terrorist events. 08:36:56 PM Jan Zastrow:Do any of you have more information on that? 08:37:22 PM Avagene Moore:Yes, I believe that is true, Jan. But I can't elaborate. Maybe someone else can. 08:37:24 PM Kevin Farrell:Don't know about the number, but yes... Personally, I'm not warm and fuzzy about that. 08:37:29 PM Amy Sebring:Jan, are you seeing any trends toward an Emergency Management approach in the Pacific Rim? That is pro-active efforts to reduce consequences of disasters? 08:37:37 PM Jan Zastrow:My thought is that our CD-ROM may be a useful distance ed training tool for them. 08:37:47 PM Amy Sebring:I am sure Japan is, but don't know about any others. 08:38:20 PM Jan Zastrow:We're involved in a number of educational programs 08:38:40 PM Jan Zastrow:including courses for Natural Disaster in the Pacific Rim 08:39:07 PM Jan Zastrow:I'm told "Disaster Management" is more the buzzword there 08:39:20 PM Jan Zastrow:rather than "Emergency Management" now! 08:39:28 PM Amy Sebring:(I think the number is closer to 20 re Nat'l Guards responsible for EM at state level.) 08:40:01 PM Kevin Farrell:Well, I'd call a Tsunami a disaster..... 08:40:01 PM Avagene Moore:Jan, crisis management is also used in some circles. 08:40:13 PM Amy Sebring:same difference I would think! 08:40:33 PM Jan Zastrow:Well, crisis management refers to... 08:40:44 PM Jan Zastrow:the law enforcement aspect of responding 08:40:53 PM Kevin Farrell:I like that term Ava....I think it's more appropriate 08:40:55 PM Jan Zastrow:to a terrorist event but 08:41:04 PM Jan Zastrow:some people refer to Crisis management 08:41:14 PM Jan Zastrow:as being the totality of the emergency response 08:41:20 PM Jan Zastrow:at the time of the disaster. 08:41:45 PM Amy Sebring:regardless, it appears your saying by buzzword that this is a popular concept at moment? 08:41:51 PM Avagene Moore:The differences in terminology tend to hang us up sometime. 08:42:10 PM Jan Zastrow:Yes, in fact, we changed the name of a conference we're doing next week 08:42:20 PM Jan Zastrow:from "Emergency management" 08:42:27 PM Jan Zastrow:to "Disaster management" 08:42:39 PM Jan Zastrow:because it's currently the more popular term! 08:43:06 PM Jan Zastrow:Yes, Avagene 08:43:06 PM wsallade:Some places in U.S. will never stop using Civil Defense, so it really doesn't matter what we call it. Everything I deal with is not a "disaster". 08:43:28 PM Jan Zastrow:One of the great challenges for disaster managers is 08:43:33 PM Avagene Moore:Well, if you get into a discussion about the difference between disaster and emergency, it is understandable. 08:43:52 PM Jan Zastrow:coordinating ongoing crisis management and consequence management at the same time. 08:44:31 PM Jan Zastrow:For example, if there was a terrorist event 08:44:47 PM Jan Zastrow:and the FBI and emergency responders turned up at the same time 08:45:02 PM Jan Zastrow:one question is, who would take command or control? 08:45:42 PM Avagene Moore:Jan, does the Center of Excellence work with the Hawaii EMA (State Office)? FEMA? 08:45:45 PM Jan Zastrow:Our definition of disaster is any event that overwhelms 08:45:52 PM wsallade:I would think that Incident Command (ICS) would fit such events. 08:45:56 PM Jan Zastrow:the resources of the affected community and 08:46:05 PM Jan Zastrow:there is a need for external assistance. 08:46:15 PM Avagene Moore:Same definition we use. 08:46:45 PM Jan Zastrow:Re Avagene's question, the course we're doing next week is in fact a FEMA course! 08:47:05 PM Kevin Farrell:"disaster" is a relative term. To a person who has a house fire, that is a disaster. 08:47:19 PM Kevin Farrell:To he rest of the world, it's an "incident". 08:47:44 PM Kevin Farrell:Depends on your perspective.... 08:47:53 PM Avagene Moore:Right, Kevin. 08:47:54 PM Jan Zastrow:Yes, Kevin, that's true-- 08:47:57 PM wsallade:To a career firefighter it's just one more run> 08:48:01 PM Amy Sebring:Jan, there is another network on the Pacific that is web-based that I am thinking of... 08:48:06 PM Jan Zastrow:what constitutes a disaster in one community 08:48:13 PM Jan Zastrow:may not be a disaster in another. 08:48:30 PM Amy Sebring:I am trying to remember where I have a link, are you familiar with which one I mean? 08:48:55 PM Jan Zastrow:Amy, that could be the Asian Disaster Preparedness Center in Bangkok. 08:49:06 PM Amy Sebring:nope 08:49:17 PM Amy Sebring:definitely has Pacific in the name... 08:49:22 PM Jan Zastrow:Their website it http://www.adpc.ait.ac.th 08:49:24 PM Amy Sebring:and also out of Hawaii I think 08:49:41 PM Jan Zastrow:How about the Pacific Disaster Center? 08:49:54 PM Amy Sebring:That may be it. 08:50:02 PM Jan Zastrow:We've hosted a couple of conferences with them--they're based in Maui. 08:50:28 PM Amy Sebring:With whom are they affiliated, the state? 08:50:49 PM Kevin Farrell:Maui... my favorite place... 08:51:05 PM Jan Zastrow:PDC is federally funded also but with a diffent emphasis. 08:51:36 PM Amy Sebring:http://www.pdc.org/ 08:51:54 PM Jan Zastrow:Regarding that comment about coordinating crisis and consequence management 08:52:05 PM Jan Zastrow:with ICS (incident command system) 08:52:24 PM Jan Zastrow:the FBI doesn't use the incident command system. 08:52:35 PM Amy Sebring:(new design since I last checked) 08:52:43 PM Kevin Farrell:(they should) 08:52:45 PM Amy Sebring:Yes, that has been a concern Jan. 08:53:05 PM Avagene Moore:Jan, how many disaster center are there around the world, like the PDC, ADPC, etc? Am I correct that they are different from the COE? 08:53:13 PM Jan Zastrow:Another of the many issues that needs to be sorted out! 08:53:14 PM Isabel McCurdy:What does the FBI use? 08:53:17 PM Amy Sebring:You would have to go to the V.P. to have an IC over 2 federal agencies I would think! 08:53:42 PM wsallade:The FBI uses brute force! 08:54:07 PM Avagene Moore:Isn't theirs the old military chain of command? 08:54:17 PM Jan Zastrow:Avagene, I don't know the exact number of various centers worldwide, 08:54:37 PM wsallade:We had a bank robbery with fire and explosion. They waited until fire was out and all victims treated. 08:54:41 PM Jan Zastrow:but there are seven WHO Collaborating Centers in Disasters 08:55:46 PM Jan Zastrow:Ours is unique in that it facilitates Civil- Military Cooperation and Humanitarian Assistance for disaster response 08:56:15 PM Amy Sebring:(One would hope that priorities can be worked out between them, that Search and Rescue e.g. can take priority over crime scene when necessary.) 08:56:32 PM Avagene Moore:I am interested because of thinking of the various locations and the linking that could be done to form a global info network. Lot of information out there but it is hard to link it all in some systematic way to make it accessible. 08:57:07 PM Amy Sebring:Jan, can you give an example of military participation in Humanitarian Assistance from your experience? 08:57:11 PM Jan Zastrow:Yes, one of the major challenges, Avagene. 08:57:35 PM Avagene Moore:Any closing comments, Jan? Ol' clock on the wall is moving to the hour. 08:57:43 PM Avagene Moore:Last question to Jan? 08:57:52 PM Amy Sebring:(already one up there) 08:58:01 PM Jan Zastrow:Our director, Dr. Burkle, was a US governemtnt representative, 08:58:03 PM Avagene Moore:I see it now. 08:58:10 PM Jan Zastrow:together with the military forces 08:58:44 PM Jan Zastrow:during the humanitarian mission to Kurdish refugees in Northern Iraq in 1991. 08:59:14 PM Amy Sebring:Thanks Jan. 08:59:15 PM Jan Zastrow:Also, our medical epidemiologist from the CDC worked 08:59:23 PM Jan Zastrow:during the war in Bosnia during which 08:59:44 PM Jan Zastrow:the UN coalition military force provided security support to the humanitarian effort. 08:59:48 PM Avagene Moore:Would be very interesting to read some case studies of some of the COE missions and involvements, Jan. 09:00:24 PM Jan Zastrow:We haven't published any formal case studies, Avagene, 09:00:38 PM Jan Zastrow:but we'd love to send you some of our director's articles 09:00:49 PM Jan Zastrow: on complex humanitarian emergencies. 09:00:56 PM Avagene Moore:Jan, thanks for joining us tonight. I am impressed with the COE and the scope of work the Center is doing. Would love to see some of the articles. 09:01:17 PM Avagene Moore:This has been very interesting. Thanks to everyone for being here. 09:01:20 PM Jan Zastrow:Thank you, Avagene and Amy, for the opportunity to speak here. 09:01:28 PM Kevin Farrell:GREAT presentation! 09:01:37 PM Isabel McCurdy: 09:01:43 PM Avagene Moore:Excellent, Jan! 09:01:44 PM Jan Zastrow:One more thing, in August we'll be publishing an article 09:01:47 PM wsallade:Yes, thanks Jan. 09:01:48 PM Amy Sebring:We said you were a natch Jan. Excellence once again! 09:02:06 PM Jan Zastrow:on medical planning for a terrorist event at the 1996 Olympic games. 09:02:27 PM Avagene Moore:Annmarie, glad you could join us tonight. Hope you will come back. (want to see that one, Jan.) 09:02:34 PM Jan Zastrow:Thanks again for being "here"! ;) 09:02:40 PM Avagene Moore:Wayne, good to see you again. 09:02:40 PM Amy Sebring:Jan are you going to give us a link on your site! hint hint 09:02:57 PM Jan Zastrow:Of course, Amy! 09:03:01 PM wsallade:Thanks Avagene, talk with you soon. 09:03:02 PM Avagene Moore:Kevin, Amy and Isabel. Thanks again! 09:03:04 PM Amy Sebring:Also, how was your trip to San Antonio. Wish I could have gotten away from the office to meet you. 09:03:08 PM annmarie:Thank You! 09:03:09 PM Jan Zastrow:I published it in our special announcement area 09:03:32 PM Jan Zastrow:but can't change the page until we finish redoing our network-- 09:03:41 PM Amy Sebring:all right! 09:03:43 PM Jan Zastrow:we're migrating to Lotus Notes this weekend! 09:04:04 PM Avagene Moore:Sounds like Jan has lots of new stuff going on! 09:04:19 PM Avagene Moore:The timing for this was not the greatest but you did great, Jan. 09:04:39 PM Amy Sebring:The hour sure flew by! 09:04:50 PM Avagene Moore:This will be an excellent transcript! 09:04:55 PM Jan Zastrow:Thanks! I had a lot more stuff.. 09:05:04 PM Jan Zastrow:but the hour was getting late-- 09:05:12 PM Jan Zastrow:did I go too fast? 09:05:12 PM Amy Sebring:Well, now that you are comfortable here... 09:05:13 PM Avagene Moore:I personally learned a lot. You handled the material extremely well, Jan. 09:05:23 PM Amy Sebring:we must bring you in on a Wednesday for sure. 09:05:25 PM Avagene Moore:No, great pace. 09:05:29 PM Amy Sebring:No you were not too fast... 09:05:35 PM Amy Sebring:just most interesting and informative. 09:05:36 PM Jan Zastrow:Hey, everyone is still "here"!--should we keep on going? 09:05:43 PM Avagene Moore:If you can get her up and awake at that hour! 09:05:52 PM Amy Sebring:Save it for next time! 09:05:56 PM Isabel McCurdy:Definitely , need to do a Wednesday. 09:06:10 PM Jan Zastrow:Hey, guys, for me that's about 6 in the morning!! 09:06:17 PM Avagene Moore:Hear that, Jan? 09:06:22 PM Amy Sebring:No sweat Jan. 09:06:32 PM annmarie:Very interesting presentation. See you next time. 09:06:40 PM Amy Sebring:Thanks for coming annmarie. 09:06:44 PM Amy Sebring:Please join us again. 09:06:46 PM Jan Zastrow:Thanks for coming, everyone! 09:06:56 PM Avagene Moore:Stay in touch Jan! 09:06:56 PM Isabel McCurdy:Thank you. 09:07:08 PM Avagene Moore:See all you guys next time! 09:07:21 PM Jan Zastrow:OK! Will get those CD-ROMs to everyone as soon as I get the addresses. 09:07:30 PM Amy Sebring:Transcripts on the way Isabel. 09:07:35 PM Amy Sebring:shortly 09:07:37 PM Isabel McCurdy:OK. 09:07:43 PM Avagene Moore:You will get addresses, believe me. Watch out! 09:07:50 PM Jan Zastrow:Aloha .. and good night.