University of Delaware

Help with email migration

IT staff offers extra help moving accounts to Google Apps at UD, Exchange


1:16 p.m., May 1, 2013--University of Delaware Information Technologies (IT) has announced that extra help is available for people migrating their email accounts from UD Webmail (Mirapoint, to Google Apps at UD or UD’s central Exchange service.

Faculty and staff are receiving assistance from IT staff in their departments or colleges, with additional help from UD IT staff as needed.

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IT has added an online chat service specifically for people moving their email accounts to Google Apps at UD or UD central Exchange. The chat service icon is on the right of that page.

Also, IT has scheduled special hands on work sessions for people moving to Google Apps at UD. Those in need of assistance can come to 011 Smith Hall any time between 9 a.m. and 4 p.m. on the dates listed below. They can use one of IT’s computers, but are encouraged to bring their laptop computer, tablet, or smart phone. 

  • Friday, May 3 
  • Monday, May 6
  • Tuesday, May 7
  • Tuesday, May 14 
  • Thursday, May 16
  • Friday, May 17

On Friday, April 12, when the Mirapoint servers behind the UD Webmail service crashed, the service had over 14,000 email accounts. As of May 1, over 9,400 accounts have been moved successfully to either Google Apps at UD or UD’s central Exchange service, leaving approximately 4,600 UD Webmail accounts that need to migrate.

For the past three years, all undergraduate students and many faculty and staff have been successfully using email in Google Apps at UD. And many UD administrative staff members have used UD’s Exchange service successfully for over a decade. Both Google Apps and Exchange offer integrated calendaring and other features.

Individuals may move their UD Webmail accounts to Google Apps at UD by following these directions.

For more information, go to the IT home page or follow the @ITatUD Twitter feed.

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