
Systems Security, Access and Help Center will be fully staffed over the working days between 12/21/1999 and 1/1/2000. The 831-6000 help line will be checked three times per day during the University holiday break. Urgent calls will be returned with 24 hours. In the event of a system failure, a message will be recorded on the 831-6000 line. The SSAHS director will be on-site during the Y2K transition and all Access and Help Center staff will be on call and within an hour's drive should a problem occur.
Over the holiday period when the University is closed, the Manager of Desktop and Client services will be the first point of contact for problems from the Help Center. User Services has a pool of staff who can be called, if necessary, to resolve problems. No extended vacations by US staff have been planned, and emergency absences will be covered.
University Media Services has assigned primary contacts for Campus Cable, ITV sites/network and Classrooms. These contacts will be in 302 Pearson and other sites 12/31/1999 through 1/1/2000. UMS has also prepared contingency plans. For example, each ITV room can videotape and ship tapes; and classrooms and ITV Crestrons can use remote controls.) The campus cable distribution system is an analog system and not subject to Y2K problems. All UD originated digital channels (Channel 2 & Channel 50) are Y2K compatible.
MIS will be on normal production support for the weekend of 12/31/1999-1/2/2000. All staff will be available and reachable and MIS will be fully staffed the first week in January.
Messages will be posted on the Help Center web page next to notify users of planned downtime and a message will be put on the IVR system at the time it is made unavailable.
Between 4 p.m., Friday, 12/24, and 6 p.m., Saturday, 12/25, no tape mounts or other operator intervention will be available on central systems. Preventive maintenance on the building electrical system has been scheduled between 7 a.m. and 5 p.m. on both Tuesday and Wednesday, 12/28-12/29. During this period, systems may be briefly interrupted on short notice if electrical system repairs are required. For more information, contact Betsy Mackenzie (betsy@udel.edu, 831-1975).