Requirements, Services, and Costs

EDUCAUSE Question
University of Delaware Resources

"What, if any, technology fee is charged by the campus and what does it cover?" UD does not assess a technology fee.

"Are students required to purchase their own computers?" No. Students are not required to purchase computers, but UD strongly recommends students do so.

"How does the campus make computing and network access financially available to all students?" All UD residence hall rooms are wired for direct Ethernet connection. If students have their own computer, they can connect directly to UD's network. The only additional cost to the student is the purchase of an Ethernet card (approximately $20-$60).
If students do not have their own computer, they can use a computer for free in over 20 UD-managed computing sites. An online list of computing sites, including hours of operation, software and hardware availability, and location is available.

"Does the campus assess extra fees for network connections in the dorms or for off-campus access?" No.

"If I bring my own computer equipment to school, what kind of support can I expect from the campus?" UD provides a number of support units for computer equipment, questions, and general help. For example, the Technology Solutions Center provides pre-purchase consulting and hardware and software installation (on a by-appointment basis).
The Information Technologies Help Center provides telphone support for computer questions and problems. The Help Center maintains a web site with up-to-the-minute information about central server status, frequently asked questions, and 24 hour access to information via its web site.
On move-in days, staff are available to help students set up and configure their computers for their residence hall room.
A group of student consultants (called Residential Computing Consultants) are trained to help residence hall students connect their computer to UD's network.

"What hardware and software standards, if any, does the campus require, recommend, and/or support?" UD recommends and supports a number of computer operating systems. Students can find up-to-date information about these recommendations online from the Technology Solutions Center.

"What kinds of services (help desk, training, troubleshooting) are provided by the campus, and during what hours of operation?" UD provides a number of support units for computer equipment, questions, and general help. For example, the Technolgy Solutions Center provides pre-purchase consulting and hardware and software installation (on a by-appointment basis).
The Information Technologies Help Center provides telephone support for computer questions and problems. The Help Center provides a web site with up-to-the-minute information about central server status, frequently asked questions, and 24 hour access to information via its web site.
In addition, IT provides User Education classes (for free) to all students. The topics range from using specific software to creating and publishing a web page. Information about the classes--usually 2-3 hours in length--can be found at the unit's web site.

"Does the campus have a plan for keeping the hardware current, and if so, what is the replacement cycle?" UD campus computing sites undergo cyclical evaluation to update hardware and software.

"How does the campus support printing for students, and is there a charge for this?" All campus computing sites have printing resources. If students wish to print to central printers on campus (rather than a printer attached to their computer), they can send their file(s) to a central printer. UD does not charge for printing.

Return to Guide's Main Page | Academic Experience | Administrative Experience | Social Experience

EDUCAUSE Question	University of Delaware Resources
"What, if any, technology fee is charged by the campus and what does it cover?"	UD does not assess a technology fee.
"Are students required to purchase their own computers?"	No. Students are not required to purchase computers, but UD strongly recommends students do so.
"How does the campus make computing and network access financially available to all students?"	All UD residence hall rooms are wired for direct Ethernet connection. If students have their own computer, they can connect directly to UD's network. The only additional cost to the student is the purchase of an Ethernet card (approximately $20-$60). If students do not have their own computer, they can use a computer for free in over 20 UD-managed computing sites. An online list of computing sites, including hours of operation, software and hardware availability, and location is available.
"Does the campus assess extra fees for network connections in the dorms or for off-campus access?"	No.
"If I bring my own computer equipment to school, what kind of support can I expect from the campus?"	UD provides a number of support units for computer equipment, questions, and general help. For example, the Technology Solutions Center provides pre-purchase consulting and hardware and software installation (on a by-appointment basis). The Information Technologies Help Center provides telphone support for computer questions and problems. The Help Center maintains a web site with up-to-the-minute information about central server status, frequently asked questions, and 24 hour access to information via its web site. On move-in days, staff are available to help students set up and configure their computers for their residence hall room. A group of student consultants (called Residential Computing Consultants) are trained to help residence hall students connect their computer to UD's network.
"What hardware and software standards, if any, does the campus require, recommend, and/or support?"	UD recommends and supports a number of computer operating systems. Students can find up-to-date information about these recommendations online from the Technology Solutions Center.
"What kinds of services (help desk, training, troubleshooting) are provided by the campus, and during what hours of operation?"	UD provides a number of support units for computer equipment, questions, and general help. For example, the Technolgy Solutions Center provides pre-purchase consulting and hardware and software installation (on a by-appointment basis). The Information Technologies Help Center provides telephone support for computer questions and problems. The Help Center provides a web site with up-to-the-minute information about central server status, frequently asked questions, and 24 hour access to information via its web site. In addition, IT provides User Education classes (for free) to all students. The topics range from using specific software to creating and publishing a web page. Information about the classes--usually 2-3 hours in length--can be found at the unit's web site.
"Does the campus have a plan for keeping the hardware current, and if so, what is the replacement cycle?"	UD campus computing sites undergo cyclical evaluation to update hardware and software.
"How does the campus support printing for students, and is there a charge for this?"	All campus computing sites have printing resources. If students wish to print to central printers on campus (rather than a printer attached to their computer), they can send their file(s) to a central printer. UD does not charge for printing.