SIGUCCS 2000 Papers Received

Tentative Program

1 Paper	Withdrawn	3 Paper	4 Paper	Withdrawn	6 Poster	X	8 Poster	9 Paper	10 Paper
11 Paper	12 Paper	13 Paper	14 Paper	15 Panel	16 Paper+Poster	17 Paper	18 Paper	19 Poster	20 Paper
21 Paper	22 Paper	23 Paper	24 Poster	25 Paper	26 Poster	27 Paper	28 Poster	29 Paper	30 Panel
31 Paper	32 Panel	33 Paper	Withdrawn	Withdrawn	36 Paper	37 Poster	Withdrawn	39 Paper	40 Paper
41 Paper	42 Paper	43 Paper	44 Paper	45 Poster	Withdrawn	Withdrawn	48 Paper	49 Paper (on Panel)	50 Paper
51 Paper	Withdrawn	53 Poster	54 Paper	Withdrawn	Withdrawn	Withdrawn	58 Paper	59 Paper	60 Paper
61 Paper	62 Paper	63 Paper	64 Paper	65 Paper	Withdrawn	67 Paper (on Panel)	68 Paper+Poster	69 Paper	70 Panel
71Paper	72 Poster	73 Poster	74 Paper	75 Paper	76 Paper	77 Paper	Withdrawn	79 Paper	80 Paper+Poster
81 Paper	Withdrawn	Withdrawn	Withdrawn	85 Paper	86 Panel	87 Paper	88 Poster	89 Paper	90 Paper
91 Paper	92 Paper+Poster	X	94 Panel	95 Paper	Withdrawn	97 Paper	Withdrawn	99 Poster	100 Paper
101 Paper	102 Paper	103 Paper	104 Paper	105 Paper	Withdrawn	107 Poster

papers
1	"One Stop Shopping" Getting Connected at Texas A&M University
		Teresa Chipman, Texas A&M University Dustin Long, Texas A&M University
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3	Different Strokes for Teaching Folks
		Paul Hyde, University of Delaware John Hall, University of Delaware
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4	Web Site Redesign Follies
		Marion Smith, California State University, Dominguez Hills Jan Boucher, California State University, Long Beach
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9	Manage All The Computer Labs on Campus?! What Did I Do To Deserve This?
		Kathy DuBose, University of Akron
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10	Knowledge Management: A Cookbook for Beginners
		Geoffrey Marsh, Center for Information Technology, NIH
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11	Putting Help Where the User Is - A Desktop Computer Support Strategy
		Cheryl Stahler, Bloomsburg University
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12	Ills Cured With a Dose of Remedy
		Michael Murray, California State University, Chico Michael Critchfield, California State University, Chico
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13	Opening Computing Labs, Opening Minds
		Chris Jones, University of Oregon
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14	Linux and Open Source in the Academic Enterprise
		Mike Davis, Virginia Commonwealth University John Fritz, Virginia Commonwealth University Carlisle Childress, Virginia Commonwealth University Will O'Donovan, Virginia Commonwealth University
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16	Building Computer Ethics from the Ground Up (also a Poster)
		Gail Kaiser, Rensselaer Polytechnic Institute
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17	How Faculty Use Information Technology At A Small Liberal Arts College: A Case Study
		Jay Pitocchelli, Saint Anselm College Tom Murphy, Saint Anselm College Bruce Chakrin, Saint Anselm College
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19	eDesk Online - - Internal Development and Deployment of HelpDesk Management Software (Poster)
		Charlie Hitlin, Washington and Lee University Catherine Roy, Washington and Lee University Dean Tallman, Washington and Lee University
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20	Implementation of a WebDAV-based Collaborative Distance Learning Environment
		Changtao Qu, Institute of Telematics Thomas Engel, Institute of Telematics Christoph Meinel, Institute of Telematics
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21	Computing Support Technicians: Yours, Mine or Ours
		Betty Tucker, Weber State University Louis Barraza, Weber State University
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22	Ripped Apart at the Seams: Re-Tailoring the Computer Training Program at Brown University
		Stephanie Birdsall, Brown University Eileen Palenchar, Brown University
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23	Crisis or Turning Point - Supporting a Multi-Campus Student Information System in Transition
		Barbara Long, WVNET
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24	Hitting a Moving Target: The Handout Revision Project (Poster)
		Patti Landau, Texas A&M University Stephen McGinnis, Texas A&M University
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25	Raising the Bar: A Training Program for Student Workers
		Patti Landau, Texas A&M University Stephen McGinnis, Texas A&M University
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27	Automating Residence Hall Internet Signups
		John Miller, University of Northern Iowa Tom Peterson, University of Northern Iowa
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28	Workbench - The Financial Benefit and Savings to the University (Poster)
		Angelo Montovino, Penn State University
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29	Web Documentation Project at the University of Delaware
		David Hopkins, University of Delaware
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31	Remedial Help Desk 101 at Florida State University
		Diana Orrick, Florida State University Jeff Bauer, Florida State University Ernest McDuffie, Florida State University
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32	Recruitment and Retention of IT Staff in Higher Education
		Kate Webster, University of Delaware Lalena Parkhurst, Indiana University Malik K. Rahman, Central Piedmont Community College Bernice Ginder, Rutgers University
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33	Designing the "IT Degree" for Student Employees
		Lisa Brown, University of Rochester Janak Gada, University of Rochester







36	Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology
		John Saul, Drew University Erik Larsson, Drew University Elizabeth Black, Drew University
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37	Assessing the Benefit of In-House Work Experience for University Students (Poster)
		Karen Shackleford, University of the West Indies
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39	From VTs to iMacs: Moving public computing access into the 21st century
		Patrick Jensen, Bowdoin College Robert Denton, Bowdoin College
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40	Strategic Partnerships for Managing Labs
		Linda Hutchison, Iowa State University Dennis Engholm, Iowa State University
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41	Getting Students Off on the Right Foot: One Step Toward Building the Future at ISU
		Linda Hutchison, Iowa State University Jay Hardcastle, Iowa State University Bonnie S. Whalen, Iowa State University
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42	On the Road to Becoming a Statewide ISP
		Roman Olynyk, WVNET
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43	The Modernization of a Call Center
		Karen Reasoner, University of Wyoming
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44	Creating a Help Center from Scratch: A Recipe for Success
		Patrick McKoen, Towson University
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45	Teaching Our Customers to Help Themselves: The Resource Desk as the next step in the evolution of the Help Desk Enviroment (Poster)
		Cynthia Burdick, Texas A&M University
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48	Implementing Assistive Technology: Opportunities and Challenges
		Janice Tulloss, University of North Carolina, Greensboro
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49	Developing and Implementing a Comprehensive Training and Incentive Program for Student Employees in Information Technology (Included on Panel 94)
		Jim Osborn, University of Wyoming
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50	Windows 2000 Lab System Upgrade: Good Idea, Bad Idea?
		Jesse Ballard, University of Wyoming Jim Osborn, University of Wyoming
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51	Computer Abuse, Information Technologies and Judicial Affairs
		Elizabeth Mackenzie, University of Delaware Kathryn Goldman, University of Delaware
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53	Usability Studies at the University of Maryland: Who, What, and How (Poster)
		Gina Jones, University of Maryland
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54	Developing Partnerships to Combat the "Digital Divide"
		Gina Jones, University of Maryland Sonja Kueppers, University of Maryland
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58	Implementing LIES (Location Independent Email Service)
		Pamela Vogel, Brown University John Spadaro, Brown University
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59	Electronic Kiosk Project: Distributed Access to E-Mail and Web Browsing
		Jeffrey Raymond, University of Pittsburgh
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60	Building an Enterprise Web Infrastructure Using Windows 2000
		Charles Brophy, University of Pittsburgh
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61	Centralized Directory Services and Accounts Management Project
		Rob Murawski, University of Pittsburgh
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62	A Structure for Project Management and Collaboration in a Higher Education IT Organization
		Jeffrey Cepull, University of Pittsburgh
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63	Innovative Engineering Learning Center: Design Concepts and Outcomes
		John Murphy, University of Pittsburgh Anthony Jones, University of Pittsburgh Alan J. Russell, University of Pittsburgh
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64	Knowledgebase Integration with a 24-hour Help Desk
		Jay Graham, University of Pittsburgh Brian Hart, University of Pittsburgh
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65	0 - IMAP in 90 Days or How to Migrate 25,000 Users to IMAP in Three Months
		Jay Graham, University of Pittsburgh
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67	Helping Students Help: Empowering and Motivating Student Workers (Included on Panel 94)
		Court Sansom, Texas A&M University
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68	Payroll Made Easy: Developing a Web Based System for Student Employee Payroll (also a Poster)
		William Thieke, LeMoyne College
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69	There is No Such Thing as Free Support!
		Dianne Brotherson, Iowa State University
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74	Three years in the Solution Center
		Frank Poduska, Iowa State University
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75	Where the Students Are...Computing Services at the Customer Source
		Glenda Moum, University of Missouri, Columbia
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76	Changing the Face of Student Employment in IT at the University of Rochester
		Janak Gada, University of Rochester Jason Wagner, University of Rochester
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77	The Master Internship Program at Wabash College
		Guy Davis, Wabash College John Hanes, Wabash College
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79	Implementing and Supporting a Wireless Classroom
		Linda Iroff, Oberlin College Barbara Sawhill, Oberlin College
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80	Managing Student Workers: How to Effectively Schedule and Supervise Student Workers in a Dynamic Environment (also a Poster)
		Michael Ringham, Texas A&M University
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81	Faculty Response to Classroom Use of E-Technology
		J. Michael Yohe, Valparaiso University Marlane C. Steinwart, Valparaiso University
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85	Documentation Aerobics: Toning and Streamlining Your "Body of Documentation"
		Teresa M. Craighead, Cornell University
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87	The Distributed Support Program at NC State University: Challenges and Rewards of Successful Partnerships
		Susan Klein, North Carolina State University
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89	Kicking It Up a Notch: Adding Zest to Your Student Employee Training
		Celisa Mettler Manly, Cornell University
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90	Information Provision vs. Direct Services in User Support
		Carol Rhodes, Indiana University School of Education William Goveia, Indiana University School of Education Brian Sierkowski, Indiana University School of Education
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91	Shaping a New Generation of Users - You can show them the policies, but you can't make them think
		John Lerchey, Carnegie Mellon University Constance Paras, Carnegie Mellon University
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92	The Right Tools for the Right Jobs: Developing a Student Management System (also a Poster)
		J. P. Brannan, Cornell University James Landis, Cornell University
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93	Statistical Approach to Lab Management Or how to add finesse to managing labs -- Rejected
		John Wilson, Oklahoma State University James R. Lackey, Oklahoma State University
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97	Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle?
		Jen Whiting, Princeton University Gary Eshbaugh, Princeton University
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100	Windows 2000 Deployment Overview at the University of Colorado at Boulder
		Dave Bodnar, University of Colorado at Boulder Al Roberts, University of Colorado at Boulder Brad Judy, University of Colorado at Boulder
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101	Windows 2000 Deployment Technical Challenges at the University of Colorado at Boulder
		Bard Judy, University of Colorado at Boulder Dave Bodnar, University of Colorado at Boulder Al Roberts, University of Colorado at Boulder
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103	Show Me The Money, In IT Training!
		James Potter, University of Virginia
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104	Creating a Technology Desk in an Information Commons
		Susan Hales, Bucknell University Don Rea, Bucknell University Marcy Siegler, Bucknell University
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105	Early Adopters An Internet 2 Middleware Project
		Jay Graham, University of Pittsburgh Jeffrey Cepull, University of Pittsburgh
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106	The Student Employee Saga - Episode I: A New Hope (PDF) PAPER WITHDRAWN
		Michael Quiner, California State University, Chico Michael Lewis, California State University, Chico Jason Musselman, California State University, Chico
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panels
15	Approaches to Computer Lab Management: Lockdown vs. Freedom
		Chris Jones, University of Oregon Yasemin Tunc, Ball State University Deborah Cherry, Carnegie Mellon University
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30	New Economy, New Partnership: New DocShare
		Keiko Pitter, Whitman College Marion Smith, California Stat University, Dominquez Hills Gil Gonzales, GoCampus
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70	Collaborative Partnerships to Support Faculty Development in the Information Age
		Kimberlye Joyce, University of Richmond Lucretia McCulley, University of Richmond Marvette Johnson, University of Richmond John Outland, University of Richmond Fran White, University of Richmond
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71	Living on the Bleeding Edge: Creating and Managing Highly Specialized Student Labs
		Deborah Cherry, Carnegie Mellon University Pomona Valero, Carnegie Mellon University Paul Phillabaum, UCLA Center for Digital Arts
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73	Building Non-traditional Collaborations Using New Technologies (Poster)
		Marvette Johnson, University of Richmond Karen Pierce, University of Richmond
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86	From East to West: Abuse In and From the Electronic Community
		Jayne Ashworth, University of Virginia Jacqueline Craig, University of California at Berkeley Marv Dunn, Cynthia A. Murnan
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94	Slowing Down the Revolving Door: Motivating and Retaining Student Employees
		Debbie Durant, University of Delaware Jerry Martin, The Ohio State University Henry Moeller, Pennsylvania State University Jim Osborn, University of Wyoming Virginia Redmond, University of Delaware Court Sansom, Texas A&M University
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95	Mobile Computing at Rensselaer Polytechnic Institute
		Pat Valiquette, Renasselaer Polytechnic Institute Mark Miller, Rensselaer Polytechnic Institute Ed Seeger, Rensselaer Polytechnic Institute
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18	Training... A Key to Better Help Desk Consultants
		Anna Maria Perez, University of Maryland Baltimore County Andrea Moore, University of Maryland Baltimore County
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poster sessions
6	Self-paced Student Tutorial in the WebCT Environment
		Deborah Mateik, University of Maryland
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8	Introducing Technology to Educators in a Way that is Compelling -- Not Intimidating: Support Issues
		John Hall, University of Delaware Debbie Jeffers, University of Delaware Paul Hyde, University of Delaware
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26	New Student Conferences: An Introduction to Computing at Texas A&M University
		Theresa Chipman, Texas A&M University Dustin Long, Texas A&M University
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72	The Award for Excellence in Teaching, Learning and Technology:The Road to Realization
		Fran White, University of Richmond Laura Byrd, University of Richmond
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88	Teaching with Technology: Designing, Implementing and Sustaining Faculty Development Programs
		Janet de Vry, University of Delaware Julius Bianchi, California Lutheran University
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99	Living in an ACD World aka Stopping the Voice Mail Madness
		Jen Whiting, Princeton University
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102	Network Management: Open Source Solutions to Proprietary Problems
		Shane O'Donnell, OpenNMS
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