Credit Card FAQs
How long will it take to get my card? [Expand]
In general, you should allow two weeks for processing and receipt of the card. If you already have a UD Credit Card to which you are adding travel and entertainment functionality, please allow two days for processing.
I applied for a card. Will it be mailed to me? [Expand]
Yes. Cards will be mailed to the departments.
Why didn't I get a new card when my old one expired? [Expand]
If you haven't used your card for twelve months or more, you will need to request a replacement card.
If my card expired and I didn't get a new one, do I need to fill out a new application? [Expand]
No, just call us and let us know that you didn't get a replacement card. We'll order one for you.
I viewed the recommended tutorials, familiarized myself with the University's travel policy, and registered with Egencia; however, I have not received my card. What did I do wrong? [Expand]
Possibly nothing. Please check the routing on your web form — it could be sitting in your approver's inbox, in which case you might need to remind him or her to sign off.
Who is eligible to receive a UD Credit Card with travel & entertainment functionality? [Expand]
All full-time UD employees are eligible.
I already have a UD Credit Card, but now I need to add the travel & entertainment functionality. Can my current card be modified to include travel or do I have to get a new one? [Expand]
Your existing card can be adjusted to include travel. Please complete a Credit Card Services Webform
which will ask you what type of functionality you need (select "Procurement and Travel Functionality").
I am getting ready to travel overseas and will be using my UD credit card. What should I do before I leave? [Expand]
About a week prior to departure, verify that your card is active and make sure that the available funds are sufficient to cover your expenses while travelling. Don't forget to consider pending charges when calculating available funds. Contact Bank of America Customer Service at 888-449-2273 (if outside the US & Canada, call 602-379-8753) and let them know where you are going and how long you will be there. This reduces the possibility of your card being declined due to suspected fraud.
Can I get a Declining Balance Card if I already have a UD Credit Card? [Expand]
Can the Declining Balance Card be used for cash? [Expand]
Yes. On the card application, there's a place to indicate what percentage of the total amount will be taken as cash. This is for out-of-pocket expenses that cannot be paid by credit card, e.g. tolls, housekeeping tips, etc.
Who is eligible to receive a Declining Balance Card? [Expand]
All UD employees are eligible, as are graduate students under contract. However, Declining Balance Cards are intended for the 'infrequent' traveler. An individual who travels often as part of his or her job here at UD should apply for a UD Credit Card with travel & entertainment functionality added.
How do I dispute a transaction? [Expand]
This is done within Works, the online expense reporting tool. Once you have logged in and are viewing your transactions, select the transaction you want to dispute, then pick Dispute from the drop down menu.
Now that we have universal expiration dates on the cards, does this mean that we can no longer specify a deactivation date for declining balance cards? [Expand]
No. The deactivation date on a declining balance card isn't really for the card; it's for the funds. You should still specify the funding end date on every declining balance card. Deactivation date must be within two years.
How can I retrieve the PIN for my Chip & PIN card? [Expand]
You can retrieve your PIN at https://cardportal.works.com/gar/
. If you're doing this for the first time, use the Register New User button. If you registered online previously, log in with your username and password at which point you'll have the option to retrieve your PIN.