The Office for International Students and Scholars (OISS) continues to monitor events surrounding the COVID-19 novel coronavirus. We understand that this might be a very difficult time for you and your families, and that you probably have a number of unique questions and concerns, whether you are on campus or abroad this semester. To ensure that you stay informed on current information, we will update this page and the Frequently Asked Questions below as soon as we receive new guidance from the University and federal agencies. Most recently we added information about how to handle travel complications to the FAQ and sent this message to UD's international community. We also emailed our international students living in the residence halls.
The University has put together a dedicated COVID-19 resource page to help you stay updated and safe. The latest information is available 24/7 on this University website: www.udel.edu/coronavirus. Questions may be emailed to email@example.com.
Please do not hesitate to contact OISS if you have questions about your visa status in the U.S. or require any assistance during your stay at the UD. We hope that you are safe and healthy, and that you are taking all necessary precautions to avoid health risks.
The U.S. Department of State strongly recommends that international students and exchange visitors reach out to their respective embassies or closest consulate if they are unable to book return flights home. A growing number of embassies are posting special communications on their websites and social media for international students and exchange visitors in order to make contact with them.
It is highly encouraged to check in with your respective embassy in the U.S. If you are considering making travel plans, please contact an immigration services advisor at OISS to discuss your situation. It remains important for international students and exchange visitors to notify OISS of all travel plans.
Students on campus who feel sick are asked to call Student Health Services at 302-831-2226, Monday through Friday between 8:30 a.m. and 5:00 p.m. Walk-in visits are not being accepted. For after hours support the Aetna After Hours Nurse Medical Advice Line is available to all University of Delaware Students at 800-681-3957.
If you need a prescription filled or refilled, please call Student Health Service at 302-831-2226 to make an appointment with the dispensary for pick up and to receive guidance on the safest way to enter the Student Health Services building.
As always, If you are experiencing a health emergency, please call 911 or utilize local emergency department services immediately.
UD’s switch to online classes amid COVID-19 concerns will not impact international students on F-1 and J-1 visa status following procedural adaptations that were recently announced by the U.S. Department of Homeland Security and U.S. Department of State. Typically, international students may only enroll in one online class toward a full course load, but new guidance from federal agencies are allowing schools to provide online instruction for international students on a temporary basis. If you have any questions about your visa status in the U.S., please contact an immigration services advisor at OISS to discuss your situation.
According to the announcement from the university, Residence Life and Housing will continue to provide housing for international students who are following university guidance against international travel, and for those who cannot travel due to government restrictions. By drastically reducing the number of students in the residence halls, those who remain on campus will be able to safely practice social distancing, which is advised by the Centers for Disease Control and Prevention to control the spread of COVID-19. The university will continue to provide you with housing, meals, technology and other important resources to support your continued academic success. However, you MUST fill out this form immediately to request to stay on campus for the rest of the semester.
OISS will continue to offer immigration and other support services even though Elliott Hall and many offices on campus are operating remotely. OISS staff will be available to advise via phone, email and zoom Monday through Friday from 8 a.m. to 5 p.m. For general questions and to schedule an appointment with an advisor, please email firstname.lastname@example.org.
Please be reminded that you can contact the UD Call Center at (302) 831-1188 or email@example.com with questions and concerns. It is open Monday through Friday from 9 a.m. to 5 p.m.
University-sponsored travel to all international locations is prohibited through the end of the spring semester. The University strongly discourages personal international travel, including during Spring Break. Members of the UD community are reminded to register all travel plans with the University’s Office of Risk Management on this form.
International students and scholars who must return home for personal or urgent reasons should contact OISS for further guidance.
International students who are currently enrolled in online classes or have an approved Leave of Absence will be contacted by OISS with advice on their immigration status and what they will need to do to return to their campus studies. Please keep in mind that students planning to return to campus for the summer or fall 2020 sessions will need to be enrolled full-time in on-campus courses, and have a valid visa and I-20/DS-2019 to return to the U.S. Please contact OISS (firstname.lastname@example.org) for any specific questions regarding students’ immigration or visa status.
If you are a new international student who was not able to start your program at UD this semester, please contact the Office of Undergraduate Admissions (for new undergraduate students) or Graduate College (for new graduate students) to defer your program start date at UD.
Visiting Scholars should notify their host department about their travel delay, and contact OISS Scholar Services (email@example.com) to adjust their SEVIS record and immigration status accordingly.
For students enrolled in the UD Student Health Insurance Plan (SHIP) offered by Aetna, effective immediately, the following enhancements have been added:
For ELI students, please contact the English Language Institute for more information about your health insurance coverage plan.
For J-1 Scholars, please contact your individual insurance provider to request more information. If you have trouble locating your insurance provider, please contact OISS at firstname.lastname@example.org for assistance.
The State Department has asked U.S. institutions to suspend their inbound exchange programs until at least 05/11/2020, following the Global Level 3 travel advisory they issued for all countries. Please contact your host department at UD to discuss the possibility of postponing your program. Please contact OISS at email@example.com to discuss your visa status in the U.S.
Please follow the latest guidance from the U.S. Department of State on their Exchange Visitor Information on Coronavirus webpage.
Students who would like to return to UD to take summer classes should contact OISS (firstname.lastname@example.org) and work with an immigration services advisor at OISS to verify eligibility before re-entering the U.S. for summer session courses.
The current travel restrictions from the Centers for Disease Control and Prevention require 14 days of quarantine for anyone who has been to a level 2 or 3 country within the past 14 days. Due to the rapidly changing dynamics surrounding the spread of COVID-19, we advise that students wait until travel restrictions are lifted before attempting to return to the U.S. There have been reports that students who have attempted to transit through other countries were not allowed to board their flights to the U.S.
We understand that many services are affected by delays right now. For questions about financial implications or UD scholarships, please contact Student Financial Services at email@example.com or (302) 831-2126. Graduate students with questions about UD assistantships or scholarships should contact the Graduate College at firstname.lastname@example.org or (302) 831-6824.
In order to reduce any health risks to our campus community, some large campus events are being suspended, rescheduled or moved to online formats. By reducing the level of risk now, we hope to return to a normal programming and event calendar as soon as possible.
Students have the option of remaining in the residence halls during this time. Residence halls will remain open, and Dining Services will provide meals as needed. Students who choose to leave campus for the break should take whatever personal and academic materials they might need to complete the semester online. For questions, please contact Residence Life & Housing at (302) 831-4663.
UD offers a number of resources should you need someone to talk to. International students and scholars are encouraged to contact the Center for Counseling & Student Development at (302) 831-2141 or (302) 831-1001 if they are concerned for this situation and the impact it may be having on their loved ones back home. For health-related concerns, contact Student Health Services at (302) 831-2226. For after-hours emergencies, please call 911 or contact University Police at (302) 831-2222.
It is important to remember that the physical health of our community is equally connected to the social and mental health of our community. If you feel you have been discriminated against, please contact UD's Office of Equity & Inclusion at (302) 831-8063 or via email at email@example.com. At UD, we work hard to put our values of supporting members of our community into practice – from all races, nationalities and individual backgrounds – welcoming them with kindness and compassion, especially at a time like this when we collectively monitor the health of our community.