INTEC Computer Solutions (ICS) is the desktop computer maintenance provider selected by the University of Delaware. ICS accepts requests for annual departmental maintenance contracts. They also offer "time and material" repair service. You can obtain Service Contract forms and price lists at the Procurement Services' Web site.
You may call in equipment maintenance requests to ICS at 1-800-225-1187 from 9:00 a.m. to 5:00 p.m., Monday through Friday.
The standard response time for maintenance is 8 hours; however, a 4-hour response is available for an extra charge. Departments who contract for a 4-hour response should state that when calling in a maintenance request. All non-contract maintenance will be done on a time and material basis. For further information, contact Procurement Services at Procurement or call George Walueff at 831-8758.
Several types of service are offered by INTEC Computer Solutions:
For more information, contact:
ICS Sales Director
INTEC Computer Solutions
Once you have placed the equipment under a maintenance contract or if you wish to request time and material service, call 1-800-225-1187 between 9:00 a.m. and 5:00 p.m., Monday through Friday. If you do not have a contract, make sure you request time and material service. The dispatcher will ask for your name, department, and the serial number and location of the equipment. Please be sure to have this information ready. ICS will accept your UD Credit Card for payment.