Use the following checklist to begin using services offered by Information Technologies.
Check with your department's tech support on the security of your computer, or refer to our protect and clean your computer instructions.
UDeploy offers UD-licensed and UD-customized software for University and employee-owned computers. Restrictions vary depending on the software title and the license.
If your department uses its own email server or the central Exchange server, contact your department's tech support for help setting up your email.
Otherwise, you will automatically use Gmail through Google Apps at UD. You will have access to your University email from any Web browser, but you may also use a desktop client (e.g., Mac OS X Mail, Thunderbird).
If you prefer to use a different email address for University correspondence, customize your directory listing with the email address you would like to use.
Regardless of the email server and client you use, you will NEVER be asked to confirm account information to keep your account active—by the University of Delaware or any other legitimate entity. If you receive a message that asks for your UDelNet ID and/or password, delete it immediately.
Follow the steps below to connect your laptop or home computer to the UD network.
Follow the instructions to connect your computer to the University's network.
Follow the instructions to connect your home computer using Virtual Private Network (VPN) client software.
To use VPN, you will need to be registered for two-factor authentication (2FA). This security measure protects your information against hackers and scammers by requiring two methods of identification every time you log in using your UDelNet ID and password. The first is your UDelNet ID and password, the second is a randomly generated code that you receive at login. The code can be automatically generated using the Google Authenticator app, a text or voice message, or a University-issued fob (available for a fee of $18.60 per fob). It is recommended that you use 2FA to protect yourself and your personally identifiable information (PII). For more information and to sign up for 2FA, please visit the University's 2FA overview page.
If you use your own ISP for your home computer, you will be prompted once per session to authenticate with your UDelNet ID and password to access resources from the UD library.
Refer to the following links for information about using technology at UD.
|Academic Technology Services||Explore technology-based teaching and learning options|
|Computer Security at the University of Delaware||Computer security news, tools, and configuration checklists.|
|Faculty Commons||Answers for teaching and technology questions, resources, etc.|
|Helpful information for UD faculty/staff||Links and phone numbers to important resources at UD|
|IT Support Center||System alerts and help with computing questions|
|Online course evaluations for faculty||How to create questions and view student responses|
|UD PO Box||Send mail to groups of people (e.g., by class, major, or classification)|
|UD Student Information System (UDSIS)||Training, contacts, instructions, and tutorials|
|University Media Services||Help with technology in the classroom|
If you would like to schedule an appointment with IT-CS&S to clean, diagnose, or tune-up your computer, please call (302) 831-6000 to schedule an appointment. Please note that there is a fee for this service—see IT's computer cleanup policy.