UD Central Exchange: Desktop Client Setup

Once a central Exchange account has been set up, it can be accessed in a variety of ways--from a desktop or laptop computer, tablet, or smartphone device. Microsoft Outlook is available for Windows and Mac OS X based computers.

Configuring Outlook 2010/2013 for Windows

Cached mode

It is important that you disable cached mode before starting Outlook for the first time. Be sure to follow step 8 below carefully.

  1. Add a new profile:
    1. Close Outlook if necessary.
    2. Open your computer's Control Panel.
    3. Click the Mail icon.
    4. Click Show Profiles.
    5. Click Add.
    6. Type a name for the profile.
    7. Click OK.
  2. Type your email address (i.e., UDelNetID@udel.edu).
  3. Type your password.
  4. Click Next.
  5. Click Finish.
  6. Click the Properties button of the new profile.
  7. Click the Email Accounts button.
  8. Disable cached mode:
    1. Highlight the Exchange account and click the Change icon.
    2. Uncheck Cached Exchange Mode.
  9. Click Next.
  10. Click Finish.

Configuring Outlook 2011 for Mac

  1. Open Outlook.
  2. From the Tools menu, click Accounts.
  3. Click Exchange Account.
  4. Type your email address as UDelNetID@udel.edu
  5. For the Method, click Username and Password.
  6. In the Username field, type win\UDelNetID
  7. Type your password.
  8. Place a check mark in the check box for Configure Automatically.
  9. Click Add Account.
  10. Click Advanced in the lower-right corner.
  11. Click the Server tab if necessary.
  12. Under the Microsoft Exchange section, confirm that Use SSL to connect (recommended) is checked.
  13. Under the Directory service section, confirm that Use SSL to connect (recommended) is checked.
  14. Click OK.
  15. Close the Accounts window.
Certificate warning

If you see a window indicating that a secure connection cannot be established because a root certificate cannot be found, follow these steps:

  1. Click Show Certificate.
  2. Click the arrow in front of Trust.
  3. Click the drop-down menu after the statement When using this certificate.
  4. Click Always Trust.
  5. Click Continue.
  6. Type the password for your Mac computer if requested.
  7. Click Update settings.

The certificate warning message should not reappear.

Configuring Outlook for Mac Mail

The following instructions work for Mac OS X Mountain Lion:

  1. Open Mac Mail.
  2. Type in:
    1. Your full name
    2. Your UDelNetID@udel.edu
    3. Your UDelNet password
  3. On the Account Summary page, click Create.

The following instructions work for Mac OS X earlier than Mountain Lion:

  1. Press COMMAND - , (all three simultaneously).
  2. Click the Accounts tab.
  3. Click Add account.
  4. Fill in the blank fields as follows:
    1. Full Name: Type your name
    2. Email: UDelNet ID@udel.edu
    3. Your UDelNet password
  5. Click Continue.
  6. Click Done.

Configuring Outlook for Thunderbird

Thunderbird and VPN

In order to send Exchange email while using Thunderbird from off campus, you must connect to the UD VPN service prior to logging in to your Exchange account. (VPN Directions)

  1. From the Tools menu, click Account Settings.
  2. Click the Account Actions button in the bottom-left corner of the window.
  3. Click Add Mail Account.
  4. Type your name, email address (i.e., UDelNetID@udel.edu), and password in the appropriate fields.
  5. If Remember password has a check mark in front of it, click to remove it.
  6. Click Continue.
  7. Click the Manual Configuration button. Enter/choose the following settings for the Incoming and Outgoing servers:
    1. Incoming IMAP mail server: owa.win.udel.edu
      1. Port: 993
      2. SSL: SSL/TLS
      3. Authentication: NTLM
    2. Outgoing mail server: hub.win.udel.edu
      1. Port: 587
      2. SSL: STARTTLS
      3. Authentication: Basic/Normal Password
      4. Username (if prompted): UDelNetID@udel.edu
  8. Click Create Account.
  9. Click OK.

To view additional folders, follow these steps:

  1. Click on the name of the account (i.e., UDelNetID@udel.edu).
  2. Under the Advanced Features section of the window, click Manage Folder Subscriptions.
  3. Check the names of the folders you wish to see.
  4. Click Subscribe.
  5. Click OK.

The folders you chose should now appear in the folder pane.

Note: We do not recommend that you click on Contacts or Calendar as these are Exchange-specific folders.

Using Outlook Web Access (OWA)

Web access to your account is available from a Web browser on any device. Point the browser at http://owa.win.udel.edu and log in with your UDelNetID and password.

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