Acquiring a 2FA code without Google Authenticator
is the recommended way of
acquiring your 2FA code for use with VPN.
If you do not use Google Authenticator or
you do not have your Google Authenticator device handy,
you have two options for obtaining a 2FA code for VPN:
Using VPN to request the code by text or voice
By entering sms1, sms2, etc., or voice1, voice2, etc. in the
text box when logging in to
VPN, you can request that the 2FA code be sent to your phone.
Review the phone numbers you have on file for use with 2FA.
- Log in to My UD Settings.
- In the My account settings section, click Change my two-factor authentication
- Scroll down to the Phone numbers section.
You'll see a display like the one shown below:
When notifying the UD 2FA system which phone should receive your
2FA code, you'll use sms1 to refer to the first
Text message (cell) phone number listed, sms2 to refer to the
second cell number listed, and so on. You'll use voice1 to refer
to the first Voice message (voice) phone
listed, voice2 to refer to the second voice number listed and so
In this example,
- sms1 would refer to the phone nicknamed "Cell"
- voice1 would refer to the phone nicknamed "Office"
- voice2 would refer to the phone nicknamed "Home"
- voice3 would refer to the phone nicknamed "JaneOffice."
Open the AnyConnect VPN client.
Provide your UDelNet ID and UDelNet password as usual.
(Do not include "@udel.edu" after your UDelNet ID.)
In the Second Password: text box, type sms1,
voice1, sms2, voice2, etc.--the code that will indicate which
you want to receive your 2FA code.
Since you didn't have a 2FA code, your login to VPN will fail. However, if you provided your correct UDelNet ID and password, the 2FA
code will be sent to the phone you indicated.
AnyConnect login screen again using the 2FA code as the
Using a private or incognito browser window
You could also open a "private" or "incognito" window in your browser
and instruct the system to send your 2FA code to one of your
To open a private window:
- In Internet Explorer,
Firefox, press CTRL-SHIFT-P.
- In Chrome, press CTRL-SHIFT-N.
- In Safari 8 or higher press SHIFT-COMMAND-N. In older versions of Safari, select Private Browsing from the
Safari pull-down menu.
Go to the main CAS login page by copying and pasting the following URL
into the address bar of your Web browser's private window:
Provide your UDelNet ID and password when prompted.
When prompted to provide your 2FA code,
click Don't have your default
Select the alternative delivery method
you would like to use
to receive your authentication code.
Click Send code.
You will receive your authentication code as either a voice
message or text message, depending on what you selected.
- Once you have confirmed that you have received your 2FA code,
close the private browser window.
In the Cisco AnyConnect window, enter the authentication code in the Second
Password field, and click or tap