Google Apps at UD FAQ
Please refer to the answers below to help you
get
the most out of Google Apps at UD.
If you can't find the answers you
need
or have any problems, please contact the IT
Support Center.
General Questions
-
Who is
eligible to use Google Apps at UD?
Our agreement
allows any
UD faculty, staff, student, or retiree to use
Google Apps
at UD.
- How do I log in to
my Google Apps
at UD account?
You access your account using your
UDelNetID and password at the Google Apps
at UD login page.
- What do I
do if I already have a Google Account
where
I log in with UDelNet ID@udel.edu?
If you already
have a
google account where you log in with
UDelNet ID@udel.edu, read the
Special Situations
and Troubleshooting
page for directions
on how you can use Google Apps at UD.
- What if I want
my default site in Google to be the
Calendar or something other than GMail?
If you
aren't
using Google for email or would
prefer to start in Google on a page other
than the default GMail page, use one of
the following URLs instead:
- Can I use two Google accounts
simultaneously in the same browser?
You can use the
Google Apps Multiple Sign-in feature to
use your Google Apps at UD and another Google account in the same browser.
- Can I keep my
Google Apps at UD account
after I
graduate?
Yes. You will be able to continue
using
your account after graduation.
- I am a
member of UD's alumni. How can I change my User ID or
password?
T
o change your settings, click the Alumni Settings
link on the Google Apps at UD login
page.
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Gmail
- How much space
do
I have on Google Apps at UD, and where
is my email
stored?
You have up to 30 Gigabytes of storage on
Google Apps at UD, and your
email is stored in Google’s data
storage centers.
-
What is the
maximum size for
a Google Apps at UD
attachment?
Google Apps at UD limits
the size of
attachments to 25MB. Keep in mind that the
recipient's email
system may not allow
attachments of this size.
-
How do I manage
spam email?
It's important to check
your SPAM folder in Google email to
make sure that legitimate messages
aren't
sent there by accident. The Google Help
information on SPAM explains how to filter
messages to ensure that only legitimate messages
arrive in your
Inbox.
-
How can I
forward my Google Apps at UD
to an
outside email provider (Verizon, Yahoo, Hotmail, AOL,
etc.)?
If you choose
to forward your mail, you can do so
by using the UD Network
Page.
Remember that, according to the
University’s
Electronic
Communications Policy, every student
“must be responsible
for receiving
and reading any official
communication sent to his or her
‘udel.edu’ account." The policy
further states that,
“if you choose
to forward your email from udel.edu to
another email
server—either to a
departmental server or to an off-campus
ISP's
server—you are responsible for
making sure that your email
forwarding is
working so that you can continue to receive
and read your
email in a timely
fashion.”
-
How can I
change
my email address for Google
Apps at UD?
To change
your UDelNetID (and, hence, your
email address), log in to the UD
Network page.
-
What if I already have a
Gmail.com email
account?
Your Gmail.com account is
separate from
your Google Apps at UD account. There
is no assocation
between the two of them.
You may share calendars and Google
Documents from
one account to the other so
that you can access them from either
account.
If you are already forwarding your
udel.edu email to a Gmail account, you
will
notice no change.
- Can I use my
BlackBerry® smartphone with Gmail?
No. Google has
stopped supporting access to
Gmail from BlackBerry® devices or
BlackBerry® smartphones.
For more information,
contact the IT
Support
Center.
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Google Calendar
-
How do I
configure the Calendar client on my PC/Mac
or
smartphone?
You can
configure the most popular calendar clients
with Google Apps at UD
calendar. Click "Sync, importing, and exporting" and choose your
client from the pop-up menu. You will need your
Google password to
configure a calendar
client. Make sure you have gone through the
steps in
Obtain your
Google Apps at UD password before
starting to configure your client.
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Google Drive
-
How do I use
Google Drive (Documents,
Spreadsheets, Presentations
and Forms)?
Google
Drive allows you to create, share, and
edit documents online. Google's
Help site shows you how to get the
most
out of Google Drive, including sharing,
collaborating, and importing
existing Word
& Excel Documents.
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Google Sites
- How can I create a Web site with
Google Apps at UD?
Google
Sites allows you to create and
update a Web site, including text, videos, presentations and more. Google's
Help site shows you how to work with Sites, including sharing
your Web site with others.
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Privacy and Security
- How does
Google protect my
privacy?
Google upholds a strict
privacy policy and
is committed to respecting the privacy of
the
information placed in its
systems by not giving that information to
others or using it inappropriately.
You may read Google's FAQ on security and privacy and its privacy and security policies for a complete
explanation of how
they handle your
information.
Google agrees that students’
data is
subject to FERPA requirements: “To
the extent that Google
has access to
‘Education Records,’ it is
deemed a
‘school official,’ as
each of these terms are defined under
FERPA. Google agrees to comply with its
obligations under
FERPA.”
- Does
Google share my personal
information with
outside organizations?
No. Google is committed to upholding the
privacy of your
personal information.
- How secure
is Google
Apps at UD? Does Google
protect me from hackers, spam, viruses and
phishing attacks?
Google has one of the best spam
blockers in
the business. It checks for viruses and
blocks them by not
allowing you to download
executable files that could contain
damaging
code.
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