- IT Security Responsibilities
- Securing UD information
- Handling and protection of private, confidential or sensitive information (i.e. theft/disclosure)
* Info classification security requirements *Encryption * Disposal of info and hardware
Encrypt your files https://www.udel.edu/topics/encryption/
- Ensure UD information is not lost or destroyed
- Implement appropriate backup/recovery practices
- Other best practices
- * Avoid/descern phishing
* Social networking, P2P, copyright infringement
* System housekeeping (AV, updates, passwords, IDM, malware)
* Removing / preventing spyware and malware
Desktop Maintenance Checklist https://www.udel.edu/topics/dtop/
Spyware and malware
- Reporting IT security incidents
- Contact IT the Support Center at 831-6000 or email firstname.lastname@example.org. For criminal matters, contact UD Public Safety at 831-2222.
- Contracting with IT service providers
- Engagement process review
- * Get info security requirements established early
* Involve IT (Karl Hassler), Procurement (George Waleuff), General Counsel (Laure Ergin)
* Review contractor control environment
* Inform service provider of Contractor Acceptable Use Policy (AUP)
- Getting Access to IT Resources
- System Access and Authorization
- * Supervisor's checklist for new faculty/staff
* UDSIS (Student Information)
* UD Human Resources
* UD Financial Systems
Access Request webforms http://www.udel.edu/webforms
Access Request: HR Web system
- Access Request: UD Financials-Query
- Access Request: UDSIS Student Records
- Roles and responsibilities for managing access
- System "owners" are responsible for ensuring appropriate access, including adding and removing authorized users.
- IT supports several central mail solutions: Google Apps @UDel.edu for all undergraduate students and Mirapoint or Exchange for faculty, staff, and graduate students. (Faculty, staff, and graduate students may select Google Apps @UDel.edu for email.) Some departments run their own Exchange servers.
- Getting Help
- IT Support Center
- You may call 831-6000 Monday-Friday 8-5 or email email@example.com 24/7
- Website Support
- UDrupal - Support for users of Drupal Content Management System http://drupal.nss.udel.edu/udrupal/
Wordpress MU (multi-user) http://sites.udel.edu/
HTML pages on copland.udel.edu http://www.udel.edu/it/help/web-development/how-publish-personal-web-page-university-delaware.html
- Computing Instruction
- LearnIT@UD Learning resources - on-line resources, handouts, and classes
- Research Support
- IT's Research Support group within Client Support & Services is your portal to assistance with e-research. The staff can make you aware of and help you use local resources (software, high performance computers, high-speed networks, web survey development, image databases and scholarly publications) as well as remote computational and data resources. They also participate with departments developing grants for large-scale cyberinfrastructure improvements.
- Media Support
- For help with any of the technology in a UD classroom, pick up the classroom phone for the Classroom Tech Hotline or call 302-831-3546.
- Tools & Resources
- PO Box
- The University of Delaware's P.O. Box application allows UD faculty and staff to send messages to lists of students (class rosters, major mailing lists, minor mailing lists, etc.) without allowing spammers to flood those "e-mail lists" with unnecessary junk messages. Find it at this location: https://po-box.nss.udel.edu/
P.O. Box works with the following web browsers:
Firefox 1.5 and later (Mac/Windows/Vista)
Opera 9 and later (Mac/Windows/Vista)
Internet Explorer 7 and later (Windows/Vista)
OmniWeb 5.0 and later (Mac)
Safari 2.0 and later (Mac)
- Drop Box
- Server hosting
- Through IT-hosted server virtualization, University departments can realize greater efficiencies and economies of scale by migrating stand-alone servers spread throughout campus to virtualized servers in the Chapel Street Computing Center.
Server virtualization is a "green" technology because many virtual servers run in one physical box. Not only does this technology use less energy, it has the added benefits of taking up less space, and costs less to buy than individual physical servers.
Virtual servers can easily be custom-configured with anywhere from 2–8 CPUs, 1–8 GB memory, and the choice of one of several popular operating systems.
University departments with inefficient, stand-alone servers in closets or classrooms—each with its own power and cooling —may want to consider virtualizing their old servers.
UD Virtual Machine Request Form: http://www.udel.edu/udvm
- Collecting Payments via the Web
- All payment systems must be approved by the Office of Billing and Collection. All credit card payments must be processed via our external partner and may not be stored, processed or transmitted on UD systems or networks.
Contact Billing and Collection 831-2126
- Web Forms and Personal Data Views
- A collection of web forms to order services or access information.
- Active Directory
- A campus-wide Active Directory domain is available.
Active Directory® (AD) allows for the secure, centralized management of an entire network. This capability allows administrators to manage computers, users, and other objects.
More informationabout Active Directory at UD: http://www.udel.edu/it/help/AD/overview-uds-central-active-directory.html http://www.udel.edu/it/help/AD/
Request an Organization Unit (OU) Admin package: http://www.udel.edu/it/help/AD/requesting-ou-admin-package.html
- UD-licensed software is distributed from the UDeploy website
- Phone Service
- Phone service, including cellular and voicemail, are managed by IT Telephone Services. Landline phones cost $15/month, including voicemail. All major cellular carriers are OK.
- Collaboration & Sharing
- Sakai@UD: In addition to using Sakai in for academic classes, you can use Sakai for collaboration on UD-related projects. https://sakai.udel.edu/portal
Google Apps @UDel.edu: Even if you don't use Google Apps @UDel.edu for email, you can collaborate using Google Docs or Google Sites. http://www.udel.edu/it/googleapps/index.html
SharePoint 2010: Another collaboration option. Request a site by contacting the IT Service Center at firstname.lastname@example.org or x6000. http://www.udel.edu/it/help/sharepoint/
WordPress MU: You can use WordPress MU (multi-user), hosted at sites.udel.edu, to set up a Web site, blog, or other collaborative Web space. http://sites.udel.edu/
- Academic Technology
- Teaching and Learning support
- Academic Technology Services offers faculty specialized assistance in areas such as webcasting, distance learning, digital media, video, satellite uplink and downlink, classroom capture, and videoconferencing.
- Sakai learning management system
- UD uses Sakai, an open source platform for learning and collaboration to support our faculty and students. Log in to Sakai@UD.