| IT Help Center - Spring Semester 2002 | ||||
| All Student Problems | All Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 39 | Learning; WebCT | 176 | |
| Access; Change of Owner | 2 | TSC; Troubleshoot | 167 | |
| Access; Disk quota increase | 1 | RCC; West | 141 | |
| Access; Inactive users | 56 | RCC; East | 136 | |
| Access; Out of funds | 8 | Security; Virus; Has Virus; Student - transfer TSC | 128 | |
| Access; Passwords; Other | 2 | RCC; Off Campus | 128 | |
| Access; Passwords; Unix | 48 | RCC; Laird | 128 | |
| Access; PINS; Student | 29 | Desktop Systems; Use; Students | 118 | |
| Access; Register username | 1 | TSC; Virus Repair | 96 | |
| Access; UD#1 Card | 1 | RCC; Drop Off | 82 | |
| Access; Username | 23 | Access; Inactive users | 56 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | Security; Virus; Has Virus; Student | 48 | |
| Administrative Systems; SIS; Financial Aid (300-399) | 2 | Access; Passwords; Unix | 48 | |
| Administrative Systems; SIS; SIS+ | 1 | Voice Mail; Resets/Reinitialize; Student | 47 | |
| Computing Sites | 5 | Security; Hacking | 44 | |
| Connection; Ethernet; Faculty/Staff | 4 | Access; Activate; UNIX; Student | 39 | |
| Connection; ISP; Student | 22 | E-Mail; Outlook Express; Students | 32 | |
| Connection; PPP; Faculty/Staff | 1 | E-Mail; General; Forward command | 29 | |
| Connection; Software; FTP | 3 | Access; PINS; Student | 29 | |
| Connection; Software; Other | 7 | TSC; Ethernet; Repair | 26 | |
| Connection; Software; Telnet | 2 | Web (WWW); Web Pages; Student | 24 | |
| Connection; Software; WSFTP | 2 | Desktop Systems; Maintenance; Student | 24 | |
| Connection; Wireless; Student | 1 | Web (WWW); Browsers; Student | 23 | |
| DCWO | 12 | Access; Username | 23 | |
| Desktop Systems; Maintenance; Student | 24 | E-Mail; Pine; How To Use | 23 | |
| Desktop Systems; Setup | 2 | Connection; ISP; Student | 22 | |
| Desktop Systems; TSC; Pre-purchase | 2 | Learning; UDSerf | 20 | |
| Desktop Systems; TSC; Software assistance | 2 | E-Mail; Other | 19 | |
| Desktop Systems; Use; Faculty/Staff | 2 | Other | 18 | |
| Desktop Systems; Use; Students | 118 | Security; Other | 17 | |
| Desktop Systems; Virus; Has Virus; Student - transfer TSC | 7 | E-Mail; Messenger; Preferences | 17 | |
| Desktop Systems; Virus; How to use software | 2 | File Management; Disk Quota | 16 | |
| Desktop Systems; Virus; Needs software | 2 | TSC; PPP; Repair | 15 | |
| E-Mail; Chat | 2 | E-Mail; General; INBOX too large | 15 | |
| E-Mail; General; Forward command | 29 | Using Unix; Other | 12 | |
| E-Mail; General; INBOX too large | 15 | TSC; Ethernet; New Setup | 12 | |
| E-Mail; General; Mail lists | 2 | DCWO | 12 | |
| E-Mail; Messenger; Delete messages | 1 | Printing; Local; Student | 12 | |
| E-Mail; Messenger; General (how to use) | 11 | E-Mail; Messenger; General (how to use) | 11 | |
| E-Mail; Messenger; Preferences | 17 | Voice Mail; General Questions | 9 | |
| E-Mail; Other | 19 | Using Unix; Command syntax | 9 | |
| E-Mail; Outlook Express; Students | 32 | E-Mail; Pine; Mail lock or corrupted inbox | 9 | |
| E-Mail; Outlook; Student | 6 | TSC; PPP; New Setup | 8 | |
| E-Mail; Pine; Attachments | 2 | Software; Word Processing/Editors; MS Word | 8 | |
| E-Mail; Pine; How To Use | 23 | Access; Out of funds | 8 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 9 | Learning; WebCT; Other | 8 | |
| File Management; Disk Quota | 16 | Desktop Systems; Virus; Has Virus; Student - transfer TSC | 7 | |
| File Management; UNIX | 4 | Connection; Software; Other | 7 | |
| LAN; Student | 1 | Security; Bandwidth | 7 | |
| Learning; UDSerf | 20 | E-Mail; Outlook; Student | 6 | |
| Learning; User Services, self-paced mods | 1 | Computing Sites | 5 | |
| Learning; WebCT | 176 | Learning; WebCT; Login | 5 | |
| Learning; WebCT; Login | 5 | Using Unix; Setup problems | 4 | |
| Learning; WebCT; Other | 8 | Connection; Ethernet; Faculty/Staff | 4 | |
| Library | 3 | TSC; Special Request | 4 | |
| Other | 18 | File Management; UNIX | 4 | |
| Other IP Address | 1 | Telephone; General; TSC calls | 4 | |
| Printing; Local; Faculty/Staff | 1 | Software; UD Thesis; MS Word | 4 | |
| Printing; Local; Student | 12 | Security; Virus; How to use software | 4 | |
| Printing; Unix; Queue | 2 | Library | 3 | |
| RCC; Drop Off | 82 | Telephone; General; Telephone Services | 3 | |
| RCC; East | 136 | Software; Word Processing/Editors; Other | 3 | |
| RCC; Laird | 128 | Connection; Software; FTP | 3 | |
| RCC; Off Campus | 128 | Connection; Software; Telnet | 2 | |
| RCC; Parent | 1 | Access; Passwords; Other | 2 | |
| RCC; West | 141 | Desktop Systems; Virus; How to use software | 2 | |
| Referral from Leila--Web (WWW); Web Pages; Student | 1 | Desktop Systems; Setup | 2 | |
| Scanning | 1 | Desktop Systems; TSC; Software assistance | 2 | |
| Security; | 1 | Access; Change of Owner | 2 | |
| Security; Bandwidth | 7 | Printing; Unix; Queue | 2 | |
| Security; Hacking | 44 | Desktop Systems; Virus; Needs software | 2 | |
| Security; Other | 17 | Desktop Systems; TSC; Pre-purchase | 2 | |
| Security; Virus | 1 | Administrative Systems; SIS; Financial Aid (300-399) | 2 | |
| Security; Virus; Has Virus; Student | 48 | Desktop Systems; Use; Faculty/Staff | 2 | |
| Security; Virus; Has Virus; Student - transfer TSC | 128 | E-Mail; Chat | 2 | |
| Security; Virus; How to use software | 4 | Connection; Software; WSFTP | 2 | |
| Service Interruption; Central System Outage | 1 | E-Mail; General; Mail lists | 2 | |
| Service Interruption; Central System Problem | 1 | E-Mail; Pine; Attachments | 2 | |
| Service Interruption; Departmental Server | 1 | Software; Stat/Math Applications; SPSS | 2 | |
| SIS | 1 | Software; Stat/Math Applications; Matlab | 2 | |
| Software Distribution | 2 | Software; Programming Languages | 2 | |
| Software; Presentation/Desktop Publish.; Other | 1 | Software Distribution | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| Software; Programming Languages | 2 | webct | 1 | |
| Software; Remedy; Access | 1 | Software; Presentation/Desktop Publish.; Other | 1 | |
| Software; Stat/Math Applications; Matlab | 2 | Software; Remedy; Access | 1 | |
| Software; Stat/Math Applications; SAS | 1 | SIS | 1 | |
| Software; Stat/Math Applications; SPSS | 2 | Software; Stat/Math Applications; SAS | 1 | |
| Software; UD Thesis; MS Word | 4 | Service Interruption; Departmental Server | 1 | |
| Software; Word Processing/Editors; LaTeX | 1 | Printing; Local; Faculty/Staff | 1 | |
| Software; Word Processing/Editors; MS Word | 8 | Software; Word Processing/Editors; LaTeX | 1 | |
| Software; Word Processing/Editors; Other | 3 | Service Interruption; Central System Problem | 1 | |
| Telephone; General; Information (x2000) | 1 | Service Interruption; Central System Outage | 1 | |
| Telephone; General; Telephone Services | 3 | Telephone; General; Information (x2000) | 1 | |
| Telephone; General; TSC calls | 4 | Access; UD#1 Card | 1 | |
| Telephone; General; Wrong number | 1 | Other IP Address | 1 | |
| TSC; Ethernet; New Setup | 12 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; Repair | 26 | E-Mail; Messenger; Delete messages | 1 | |
| TSC; PPP; New Setup | 8 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| TSC; PPP; Repair | 15 | Security; Virus | 1 | |
| TSC; Special Request | 4 | Learning; User Services, self-paced mods | 1 | |
| TSC; Troubleshoot | 167 | LAN; Student | 1 | |
| TSC; Virus Repair | 96 | Security; | 1 | |
| Using Unix; Command syntax | 9 | Access; Register username | 1 | |
| Using Unix; Other | 12 | Scanning | 1 | |
| Using Unix; Setup problems | 4 | Connection; PPP; Faculty/Staff | 1 | |
| Voice Mail; General Questions | 9 | Referral from Leila--Web (WWW); Web Pages; Student | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 47 | Access; Disk quota increase | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 1 | Administrative Systems; SIS; SIS+ | 1 | |
| Web (WWW); Browsers; Student | 23 | Web (WWW); Browsers; Faculty/Staff | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 1 | Connection; Wireless; Student | 1 | |
| Web (WWW); Web Pages; Student | 24 | Web (WWW); Web Pages; Faculty/Staff | 1 | |
| webct | 1 | RCC; Parent | 1 | |
| Grand Total | 2239 | (blank) | ||
| Grand Total | 2239 |