IT Help Center - September 2002
Student-reported Problems			Student-reported Problems- sorted by Total
Count of Ticket#			Count of Ticket#
ProblemType	Total		ProblemType	Total
Access; Activate; UNIX; Student	53		Connection; Ethernet; Student; Troubleshoot	706
Access; Inactive users	17		Connection; Ethernet; Student; MoveIn	548
Access; Passwords; Other	1		Learning; WebCT; Login	187
Access; Passwords; Unix	52		Security; Virus; Has Virus; Student	153
Access; PINS; Student	23		E-Mail; Outlook Express; Students	126
Access; UD#1 Card	1		Desktop Systems; Use; Students	115
Access; Username	16		Learning; WebCT; Other	89
Administrative Systems; SIS; SIS+	7		Connection; PPP; Student	79
Administrative Systems; SIS; Student Records (100-199)	1		Printing; Local; Student	61
Computing Sites	1		Access; Activate; UNIX; Student	53
Connection; Ethernet; Faculty/Staff	2		Access; Passwords; Unix	52
Connection; Ethernet; Student; MoveIn	548		Other	42
Connection; Ethernet; Student; Troubleshoot	706		TSC; Virus Repair	38
Connection; ISP; Student	11		E-Mail; Other	37
Connection; PPP; Faculty/Staff	2		Voice Mail; General Questions	27
Connection; PPP; Student	79		Security; Copyright	26
Connection; Software; Other	2		Web (WWW); Browsers; Student	23
Connection; Software; Telnet	1		Access; PINS; Student	23
Connection; Software; WSFTP	1		E-Mail; General; Forward command	22
Connection; Wireless; Student	5		Security; Bandwidth	21
DCWO	6		TSC; Ethernet; Repair	18
Desktop Systems; Maintenance; Faculty/Staff	1		Access; Inactive users	17
Desktop Systems; Maintenance; Student	16		Voice Mail; Resets/Reinitialize; Student	16
Desktop Systems; Setup	6		Desktop Systems; Maintenance; Student	16
Desktop Systems; TSC; Pre-purchase	3		TSC; Ethernet; New Setup	16
Desktop Systems; Use; Students	115		Access; Username	16
E-Mail; General; Forward command	22		TSC; Troubleshoot; Boot Problems	12
E-Mail; General; Mail lists	3		Security; Virus; How to use software	11
E-Mail; Messenger; General (how to use)	4		Security; Hacking	11
E-Mail; Messenger; Preferences	5		Connection; ISP; Student	11
E-Mail; Other	37		Telephone; General; Telephone Services	10
E-Mail; Outlook Express; Faculty/Staff	1		E-Mail; Pine; How To Use	10
E-Mail; Outlook Express; Students	126		TSC; Troubleshoot; Operating System	9
E-Mail; Outlook; Student	9		E-Mail; Outlook; Student	9
E-Mail; Pine; How To Use	10		Web (WWW); Web Pages; Student	8
E-Mail; Pine; Mail lock or corrupted inbox	3		Using Unix; Command syntax	7
File Management; Disk Quota	2		Administrative Systems; SIS; SIS+	7
File Management; UNIX	2		Desktop Systems; Setup	6
Learning; UDSerf	2		DCWO	6
Learning; WebCT; Login	187		TSC; PPP; New Setup	5
Learning; WebCT; Other	89		E-Mail; Messenger; Preferences	5
Library	2		Connection; Wireless; Student	5
Newsgroups; Using	3		TSC; Troubleshoot; Hardware	4
Other	42		TSC; Special Request	4
Printing; Local; Student	61		E-Mail; Messenger; General (how to use)	4
Printing; Unix; Queue	1		Using Unix; Other	3
Security; Bandwidth	21		E-Mail; Pine; Mail lock or corrupted inbox	3
Security; Copyright	26		Newsgroups; Using	3
Security; Hacking	11		Desktop Systems; TSC; Pre-purchase	3
Security; Other	1		Software; Word Processing/Editors; MS Word	3
Security; Spam	1		Security; Virus; Needs software	3
Security; Virus; Has Virus; Faculty/Staff	1		E-Mail; General; Mail lists	3
Security; Virus; Has Virus; Student	153		Connection; Software; Other	2
Security; Virus; How to use software	11		Connection; Ethernet; Faculty/Staff	2
Security; Virus; Needs software	3		File Management; UNIX	2
Service Interruption; Central System Outage	2		Connection; PPP; Faculty/Staff	2
Service Interruption; Central System Problem	2		Service Interruption; Central System Outage	2
Software Distribution	1		Service Interruption; Central System Problem	2
Software; Database; Other	1		Library	2
Software; Presentation/Desktop Publish.; Adobe Go-Live	1		TSC; Troubleshoot; Software	2
Software; Presentation/Desktop Publish.; Powerpoint	1		File Management; Disk Quota	2
Software; Spreadsheets; Excel	1		TSC; PPP; Repair	2
Software; Stat/Math Applications; SPSS	1		Learning; UDSerf	2
Software; Word Processing/Editors; MS Word	3		E-Mail; Outlook Express; Faculty/Staff	1
Telephone; General; Information (x2000)	1		Security; Other	1
Telephone; General; Telephone Services	10		Telephone; General; Information (x2000)	1
TSC; Ethernet; New Setup	16		Access; UD#1 Card	1
TSC; Ethernet; Repair	18		Administrative Systems; SIS; Student Records (100-199)	1
TSC; PPP; New Setup	5		Software; Stat/Math Applications; SPSS	1
TSC; PPP; Repair	2		Access; Passwords; Other	1
TSC; Special Request	4		Software; Spreadsheets; Excel	1
TSC; Troubleshoot; Boot Problems	12		Desktop Systems; Maintenance; Faculty/Staff	1
TSC; Troubleshoot; Hardware	4		Connection; Software; WSFTP	1
TSC; Troubleshoot; Operating System	9		Software; Presentation/Desktop Publish.; Powerpoint	1
TSC; Troubleshoot; Software	2		Connection; Software; Telnet	1
TSC; Virus Repair	38		Software; Presentation/Desktop Publish.; Adobe Go-Live	1
Using Unix; Command syntax	7		Computing Sites	1
Using Unix; Other	3		Software; Database; Other	1
Using Unix; Setup problems	1		Printing; Unix; Queue	1
Voice Mail; General Questions	27		Using Unix; Setup problems	1
Voice Mail; Resets/Reinitialize; Student	16		Software Distribution	1
Web (WWW); Browsers; Student	23		Security; Spam	1
Web (WWW); Web Pages; Faculty/Staff	1		Security; Virus; Has Virus; Faculty/Staff	1
Web (WWW); Web Pages; Student	8		Web (WWW); Web Pages; Faculty/Staff	1
Grand Total	2735		Grand Total	2735