Internet Literacy

Preparing JPMorgan for Success In the 21^st Century

What Is Internet Literacy?

Internet Literacy is a college course that teaches how to do the Internet.

The course has a textbook, CD, and Web site.

What Is Internet Literacy?

In step-by-step tutorials, you learn the basic Internet services of e-mail, listserv, newsgroups, FTP, chats, telnet, and the World Wide Web.

You practice surfing techniques and search strategies and learn how to download text, images, sounds, video, data, and software.

What Is Internet Literacy?

A hands-on tutorial teaches you how to create Web pages and publish them on the Web.

You learn how to bring Web pages to life with multimedia sound and graphics.

Internet Literacy won the NUCEA award for best new course.

The JPMorgan Pilot

During the fall of 2000, 32 JPMorgan employees were enrolled in the Internet Literacy course.

The course met online, in a virtual learning environment called Serf® running on the continuing education Web server at the University of Delaware.

Logging
On

Viewing the Course

Student Control Panel

Navigating via
the Index

Show-Me
Movies

The Internet Literacy course comes with a CD-ROM full of show-me movies.

Whenever the student has a problem in one of the step-by-step tutorials, there is a movie on the CD that shows how to complete the steps.

Instructor Options

Rostering Students

Using the
Gradebook

Assigning
Grades

Discussion Forums

Reading Forum
Topics

Writing In a
Forum

Results of the
JPMorgan Pilot

During the JPMorgan Pilot of Internet Literacy, 32 employees experienced the course.

They expressed some likes and dislikes.

What the
Employees Liked

Employees reported that the history and background links to information are interesting and give appreciation for amount of diverse information available.

Employees really liked the flexibility of the course.

What the
Employees Disliked

Feeling behind and not able to cover the material at the proper pace.

Trying to find enough time to complete the course in off hours is difficult.

Some of the assignments did not seem relevant to the JPMorgan environment.

Customizing
Internet Literacy

We will shorten the course

Add links to sites considered important to JPM business or technology

Use Lotus Notes for the e-mail assignment

Customize the Web page assignment to the JPMorgan workplace

Pace by bookmarks instead of calendars

Shortening the Course

The proposed JPMorgan version of the course will last 24 hours

The revised course outline will contain six modules

By working an average of 4 hours per week, employees will be able to complete the course in six weeks

Revised Course Preamble

Jumpstart Information

Record Keeping

Textbook

Course Information

Computer Logistics

Show-Me Movie Logistics

Electronic Mail Logistics

Week One: Introduction

Defining the Internet

How the Internet is Changing the World

Getting Connected

Surfing the Net

Advanced Surfing

Internet Etiquette

Week Two: Communicating

Electronic Mail

Advanced E-mail

Listserv

Usenet Newsgroups

Communicating in Real Time

Telnet

Web-based Forums

Week Three: Advanced Topics

Searching for Information

Advanced Searching

Internet File Types

Downloading from the Internet

Fair Use Law

Week Four: Web Page Design

Web Page Creation Strategies

Web Page Design

How HTML Works

Creating Your Web Page

Targets and Links

Week Five: Advanced Web Page Design

Preparing Images for Web Pages

Putting Images on Web Pages

Advanced Web Page Layout

Creating a Home Page

Making a Local Web

Publishing Files on the Web

Managing a Web Site

Week Six: Final Topics

Multimedia and the Web

Waveform Audio Recording

Societal Issues

Rights and Decency

Emerging Technology: Infrastructure

Emerging Technology: Delivery

How to Keep Up

Tracking

Serf makes it possible to track all of the student usage in the course.

Everything the student does is logged and time-stamped.

The gradebook makes it quick and easy to see where each student is in the course, and to send messages to students who are falling behind.

Forum Activity

E-mail Grid

The End Is
The Beginning

The last item on the Internet Literacy syllabus states:

This may be the end of the course, but it's only the beginning of your life on the Internet. Live that life fully, and enjoy!

Implementing Internet Literacy en-masse can make that life systemic and strategic for JPMorgan.


	Internet Literacy is a college course that teaches how to do the Internet.
	The course has a textbook, CD, and Web site.


	In step-by-step tutorials, you learn the basic Internet services of e-mail, listserv, newsgroups, FTP, chats, telnet, and the World Wide Web.
	You practice surfing techniques and search strategies and learn how to download text, images, sounds, video, data, and software.


	A hands-on tutorial teaches you how to create Web pages and publish them on the Web.
	You learn how to bring Web pages to life with multimedia sound and graphics.
	Internet Literacy won the NUCEA award for best new course.


	During the fall of 2000, 32 JPMorgan employees were enrolled in the Internet Literacy course.
	The course met online, in a virtual learning environment called Serf® running on the continuing education Web server at the University of Delaware.


	The Internet Literacy course comes with a CD-ROM full of show-me movies.
	Whenever the student has a problem in one of the step-by-step tutorials, there is a movie on the CD that shows how to complete the steps.


	During the JPMorgan Pilot of Internet Literacy, 32 employees experienced the course.
	They expressed some likes and dislikes.


	Employees reported that the history and background links to information are interesting and give appreciation for amount of diverse information available.
	Employees really liked the flexibility of the course.


	Feeling behind and not able to cover the material at the proper pace.
	Trying to find enough time to complete the course in off hours is difficult.
	Some of the assignments did not seem relevant to the JPMorgan environment.


	We will shorten the course
	Add links to sites considered important to JPM business or technology
	Use Lotus Notes for the e-mail assignment
	Customize the Web page assignment to the JPMorgan workplace
	Pace by bookmarks instead of calendars


	The proposed JPMorgan version of the course will last 24 hours
	The revised course outline will contain six modules
	By working an average of 4 hours per week, employees will be able to complete the course in six weeks


	Jumpstart Information
	Record Keeping
	Textbook
	Course Information
	Computer Logistics
	Show-Me Movie Logistics
	Electronic Mail Logistics


	Defining the Internet
	How the Internet is Changing the World
	Getting Connected
	Surfing the Net
	Advanced Surfing
	Internet Etiquette


	Electronic Mail
	Advanced E-mail
	Listserv
	Usenet Newsgroups
	Communicating in Real Time
	Telnet
	Web-based Forums


	Searching for Information
	Advanced Searching
	Internet File Types
	Downloading from the Internet
	Fair Use Law


	Web Page Creation Strategies
	Web Page Design
	How HTML Works
	Creating Your Web Page
	Targets and Links


	Preparing Images for Web Pages
	Putting Images on Web Pages
	Advanced Web Page Layout
	Creating a Home Page
	Making a Local Web
	Publishing Files on the Web
	Managing a Web Site


	Multimedia and the Web
	Waveform Audio Recording
	Societal Issues
	Rights and Decency
	Emerging Technology: Infrastructure
	Emerging Technology: Delivery
	How to Keep Up


	Serf makes it possible to track all of the student usage in the course.
	Everything the student does is logged and time-stamped.
	The gradebook makes it quick and easy to see where each student is in the course, and to send messages to students who are falling behind.


	The last item on the Internet Literacy syllabus states:
	This may be the end of the course, but it's only the beginning of your life on the Internet. Live that life fully, and enjoy!
	Implementing Internet Literacy en-masse can make that life systemic and strategic for JPMorgan.