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Videos complement consulting help 4:02 p.m., Feb. 28, 2007--Have questions about how to connect your computer to the University's network? Looking for information about ways to best secure information and files on your computer? A video series produced by IT-User Services provides answers to these questions and more. “We wanted a new approach to reach campus computer users--one that complements the computer and technology help that currently exists on campus,” Ron Nichols, manager, IT-User Services, said. That approach--a video series called “Consulting on Demand”-- broadens the computer consulting services already in place. The videos play on both Windows and Macintosh computers with free software: QuickTime or iTunes. Episodes are available on a subscription basis (RSS or iTunes) or “on demand” (download the episodes at your convenience). “You can use any web browser or program that allows you to subscribe to an RSS feed. If you use iTunes to subscribe, you can watch an episode on a computer or an iPod,” Nichols said. “We believe the blend of video instructions and related online documentation makes computer help more accessible to a broader group of individuals,” Nichols said. National top honors In its first year of production, UD's “Consulting on Demand” project won the title of overall winner in the promotional video/audio category in the SIGUCCS 2006 Higher Education Publications competition. SIGUCCS, an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions, is the Special Interest Group for University and College Computing Services of ACM, the Association for Computing Machinery. According to Leila Lyons, director of IT-User Services and chairperson of the ACM-SIGUCCS since 2005, the recognition that UD received is significant due to the scale and caliber of the ACM-SIGUCCS conference. “Established 60 years ago, ACM is the world's first educational and scientific computing society. SIGUCCS was formed in 1963,” Lyons said. Available videos All episodes are viewable on a Windows or Macintosh computer in two forms: a larger version suitable for most computer monitors and a smaller version suitable for video iPods. You can stop, start and rewind the videos to review sections of an episode. Setting Your Computer to Save Electricity--Discusses the proper computer settings to conserve electricity--and to save money [www.udel.edu/cod/energy]. Searching for and Erasing Sensitive Information from Your Computer--Introduces you to tools to help you search for and then erase sensitive information from your computer (two episodes) [www.udel.edu/cod/pnpi]. National Cybersecurity Awareness Month (October 2006)--A series of five short videos designed to remind everyone how best to protect their computer and their identity on electronic media [www.udel.edu/ncam]. Connecting Your Computer to UDelNet: Configuring Your Computer For Full Network Access--Step-by-step instructions show you what to do after you arrive on campus to configure and register your computer for full access to the Internet. Although this episode was designed for students moving into the residence halls, it is also useful for faculty and staff who need to set up a new computer for Internet access [www.udel.edu/cod/connect]. Connecting Your Computer to UDelNet: Your UDelNet ID--Students are shown how important it is to complete the process of setting up a UDelNet ID and securing a computer before bringing it to campus [www.udel.edu/cod/connect]. Using SSH to Connect Securely or Transfer Files Securely--Demonstrates how to use the Secure Shell (SSH) program to connect computers and transfer files across the Internet securely [www.udel.edu/cod/ssh]. Encryption Tips--Shows you how to use AxCrypt, which is free software for encrypting files stored on a Windows computer [www.udel.edu/cod/encryption]. Coping with SPAM at UD--Demonstrates how to use WebMail Direct's Junk Mail filter to reduce the amount of SPAM you see in your inbox--no matter what program you use to read your e-mail [www.udel.edu/cod/spam]. Setting up Web Proxy--Demonstrates how to set up UD's Web Proxy in your browser to use the Library resources licensed for use by the University community when connecting from an off-campus ISP [www.udel.edu/cod/proxy]. You can access the videos directly from the “Consulting on Demand” web site [www.udel.edu/cod] or from the IT Help Center's web site [www.udel.edu/help]. Call the IT Help Center at 831-6000 for more information. |
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