“The score is based on direct feedback from guests at the hotel and is representative of the high level of service provided by every member of the hotel team,” Bill Sullivan, managing director of the hotel, said. “In 2005, the hotel received the Silver Award for a guest-service score of 89.6 for the calendar year, so we are pleased to continue our improvement in guest service results.”
Sullivan said the hotel, which is the teaching hotel for the Department of Hotel, Restaurant and Institutional Management at UD, is proud to serve as an example for students in the department.